It seems almost impossible to downgrade my service.

Help! I have been searching for an hour to find where I can downgrade my service. You provide only areas for upgrading! That is an obvious attempt to trap customers. You must call me and help me with this.

Ctaylorkeep wrote: ... You must call me and help me with this.They might. But if they don't, please contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (check locations and hours at http://customer.xfinity.com/service-center-locations).
Comcast sometimes responds to billing questions here in the forums, and sometimes they do not. When they do the response may come in a few hours, or may take a few days.

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