It states that my serial number is invalid. What should i do?

Before installation, i was prompt for serial number and my was invalid. I've spoke to customer care support regarding this for a couple of times but it still didn't help much. The problem is still with the serial number as it states that it's invalid serial number.

You’ve posted on the Cloud-problems forum about a serial-number issue.  Cloud products don’t use serial numbers, and are licensed by logging in with an AdobeID. 
You might start by saying what version of what product you’re trying to license with a serial number.
I can think of four common reasons why a serial number would be reported as invalid:
1)      Mistyping it.
2)      Entering a sequence of digits that is something other than a serial number.
3)      Using a serial number for one product or version on another product or version.
4)      Using a blacklisted serial number that is typically given with pirated software.

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