It stops at the loading icon, while TOC shows up fine

Why does a course created with Captivate 6 loads only the beginning with the green loading icon (with Adobe Captivate text above) while you can rollover to see the TOC menu items?
This happens to a few not all of the people who needs to use the course.
Any solution to this?
Thanks,

Check the version of Flash Player that these users have on their system.  If it is below the version for which you have published the SWF then they may not be able to open it. 

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