It took forever to get the Adobe Acrobat DC to download, it finally did and I am trying to convert a file from PDF to RTF and it is telling me that I am not connected to the Internet.  This is the MOST frustrating product I have ever tried to use!!  Why i

I don't want other people to answer this question,  I want a an Adobe support person to answer the question.
Why can't we get support??  We paid for a product that is not able to be supported????

Hi Michelle ,
We are extremely sorry that you have had a bad experience with Adobe .
As far as your issue is concerned ,Acrobat generally prompts for internet connection as it is required to activate the product before you could use it comfortably .Once the product is activated or licensed you would be able to use the software offline .
This could be the possible reason you are experiencing this .Please check if you have done so and still facing this .And if you have not ,you need to license/activate your product by typing in your credentials ,i.e Adobe ID and password .
You could also refer the following link to get updated about the activation of your product .
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Regards
Sukrit Dhingra

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