It was my fault, but...
I recently succumbed to the iPod thing, when the video iPod came out. I bought some TV episodes and enjoyed watching them on a plane. Anyway, a few days ago I mistakenly clicked on a "Lost" episode that I had seen on regular TV, so I didn't want to pay for it. It was downloading, and the only way I could see to end the download was to quit iTunes. Later I found an Apple web page that allowed me to ask for a video to be removed from my queue. So I did.
I just received an email receipt that included this episode. I know it's just $1.99, but I don't have the episode, I don't know how to download it now if I wanted to, and I would still like it to be removed and not charged if that is possible.
Contact iTunes Music Store Billing support:
http://www.apple.com/support/itunes/musicstore/download/
Similar Messages
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Every time I'm using the internet, my pages reload every 10-20 seconds. Very aggravating. I worked with my internet provider for a year thinking it was their fault, but it turns out to be my computer, not the internet provider. Can anybody tell me why this is happening? Thank you.
Hi Mary,
Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens. -
just had my ipod replaced my apple as there was a fault with it but now all my purchased songs have gone is there anyway off gettig them back and no i didn't back them up before it broke....
If you are the USA and using the latest iTunes you can redownload most iTunes purchased via the iCloud beta:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise you can contact iTunes and they MAY allow a redownload. To contact iTunes see:
Apple - Support - iTunes -
As I stated above, "I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature. Why is that?" I had a hard time keeping my phone charged at one time, so I called/visited my local retailer of Verizon, and they ordered me a new battery (first step after cleaning my phone. Not like it was dirty anyways). Got a new battery, put it in, still same problem. Would not charge...boo! So, I bring it back, and they order me a replacement phone, since it "is still under warranty, and insured". When I first brought my phone in, the young lady said, "That is why it is not charging; it was the charger port, that is why it was not charging. It is as loose as a goose" So, that is why she ordered me a new one.
So, get the new phone, put "new battery" back in. All is good, all of what, 2 maybe 3 weeks later. Now it is doing the same thing again. Checked the charging port, it is fine. Bring it in, to the store, and questioned the young man behind the desk, and find out why I was charged the $299.95(+taxes & s/h). He said, "it was because the old phone was because there was "corrosion" around the port." Of course, there was not a single note of it being loose. He continued, and said it was because it was there had to be a time where you spilled something on it, even if it was a drop of any kind of liquid. Or, you/ or someone else, had it in the shower with them." (Really, a drop of liquid, or taking the phone with me in the shower?) How I could I get a "drop" of liquid in it, if I had an Otter-box on it, or why would I take it in the shower with me? I admit, I am not the sharpest tool in the shed, but, really? Come on now!
Since, I have to now pay for it, I am kind ‘a wondering if anyone else has, or had the same problem with their phone (s). My wife has the same phone and she has not had this same problem. Makes me wonder. Since, my phone is doing this again, if it is something that I am doing wrong with it or not. So, now they have ordered me a new battery, and we will see if this will be a new fix, or "good bye to Verizon." Any comments, or suggestions, please email wife and me, and let me know. Thanks and God bless.Don't really see how this would be an act of God/nature.
Regardless, are you saying Verizon should have to pay for those, though? -
I just ordered a new 16G iPod touch for my dad. the bigger models said they had an hd camera, so i assumed this one did not BUT AT LEAST HAD A REAR FACING CAMERA.
So it arrives and he says it only has one camera and I say of course it has two cameras.
it turns out just a front-facing camera (so i guess thats what Facetime camera meant).
so now he wants to return it
be careful ordering. my fault, but also theirs. it's like selling a car without a windshield. their should be a giant sign that says, this thing has only one windshieldDisagree for three reasons:
1) this is a KEY feature that was removed from prior models. removing something that cutomers depend upon requires more than burying in a cryptic spec.
2) even spec does not use clear generic terms like "front-facing camera" "rear-facing camera" or "has one camera" - instead it used Apple-terms like Facetime camera and isite camera, which on a casual glance appears like just upgrade/downgrade camera version. 16g model says facetime camera, and cell next to it it says isite camera (instead of also showing both models have facetime camera on the same row) and that's not a proper comparison grid, comparing apples to apples, so to speak...
3) you presume every person that orders finds this page (which i contend is not clear). i don't want to spend an hour learning what apple-jargon translates to "this model has only one camera"
No reply needed. Just posting for awareness. I am guessing there will be more dissatisfaction and returns for this product, so just giving you feedback. -
Hi, I have several of my cd imports to itunes, unable to listen to for lots of background noise. Applecare told me the optical drive was at fault; a new one replaced old one (less than a year old) still same problem after re-imprting relevant cds. Also ticked error box in itunes preferences.
Would the cds in question have some sort of 'block' on import. All the releevnt cds play on my various cd gadgets.
Any assistance would be much appreciated.
MichaelDoes the noise occur with all imports or just some.
Do the CDs play noise free in the optical drive or just as imported.
Have you tried unchecking error correction. I virtually never use that setting.
AAC 128 - Unless disk space is at an absolute minimum, I would import at 256 AAC and a sample rate of 44.100 kHz -
My photo booth screen is very very dark. I thought it was the screen but its at the brightest it can possibly be! So I grabbed my mothers MacBook Pro and It's much lighter and more clear. I have just the regular macbook. I also used the my camera on tumblr and it came up like my mothers. So could it just be photo booth? I also have no idea how to find out which operating system is downloaded. This is preowned.
Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
Question
I am not able to launch FF everytime i try to open it, it says FF has to submit a crash report,and restore yr tabs. I even tried doing that and the report was submitted too, but still FF did not start, and the problem still persists, please help me solve this issue
'''(in English)'''Hi Danny,
Per my understanding that you can't get the expect result by using the expression "=Count(Fields!TICKET_STATUS.Value=4) " to count the the TICKET_STATUS which value is 4, the result will returns the count of all the TICKET_STATUS values(206)
but not 180, right?
I have tested on my local environment and can reproduce the issue, the issue caused by you are using the count() function in the incorrect way, please modify the expression as below and have a test:
=COUNT(IIF(Fields!TICKET_STATUS.Value=4 ,1,Nothing))
or
=SUM(IIF(Fields!TICKET_STATUS=4,1,0))
If you still have any problem, please feel free to ask.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support -
I have an IPhone 4, and I wanted to reset it, but couldn't do it via computer because the "find my IPhone" was turned on. So I went to ICloud > Find My IPhone and just erased my phone from there. The was acting weird but I finally got to a black screen with the spinning circle. And it won't advance. I can't just hold the sleep button and home button down because my sleep button is broken! Any help? I have reset my phone before.
Hello cwypyski,
The link below provides information on and can also assist with setting up service for your iPhone to have your Sleep/Wake button repaired.
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&product=iphone
All my best,
Allen -
When I start Firefox, about 15 seconds after I start it, my Firefox freezes for about 1 minute. I found out that it is my Hotmail that makes Firefox freeze.
First I thought it was my computer, but I have 2 other girls in my class that use Hotmail and Firefox and their computer also freezes for 1 full minute.
This is very annoying, what can I do to change this?
xxx ellen
p.s. I am from the Netherlands, maybe that has something to do with it?Try deleting cookies and cache:
1. Tools| Clear recent history
2. Time range to clear: Everything
3. If it isn't already selected, select '''Cookies''' and '''Cache'''
4. '''Clear now'''
'''Check cookie exceptions'''
1. Tools | Options | Privacy Panel
2. Set '''Firefox will: Use custom settings for history.''' '''Insure Accept cookies for sites and accept third-party cookies''' is selected
3. Click '''Exceptions'''. If the misbehaving site is in that list, select it and click '''Remove site'''
'''Safe Mode'''
Add-ons can cause problems with not being able to log into certain websites. To see if this is the case with your issue, run [[Safe mode]]. When you get to the safe mode window, select Continue in Safe Mode. If this resolves your problem, see [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Also see [[Updating Firefox]] and [[Cannot log in to websites]] -
Hello I would like to report game loft order and chaos that's I but rune stones buy my visa around 300 usd and runes was on sale but thy don't add the rune stones it's 5700 Rune stones I report to game loft 6 time and thy ignore me I'm here to Complaint that to iTunes I wish you help me for this complaint cause this game loft always ignore people only take moony and no replay . Ty
You are not addresing Apple here. Were are all just users like yourself. Contact Apple/iTunes by:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase -
Delivery notes was created. But still appeared in VKM1.
Hello Friends,
I have this case wherein Sales Order that used Letter of Credit as payment Guarantee Procedure. Sales order has been released already and Delivery notes was created. But Delivey notes still appeared in VKM1.
I would like to ask your opinion on what is the cause why DN was still appearing?
I need your help.
Thank you in advance.Hi,
Plz check the credit grp that is assigned to the delivery type. I guess a credit is happening at the delivery level too.
Regards,
Saurabh -
VIRUS in my Mac BOOK .. When I bought my mac book 6 months ago, everything was perfect.. but then when I open some webpage..it comes a lot of ads or pages unsafe .. that before it didn't appear.. I don't know if have to download a anti virus program.HELP
Not a virus, but it is malware: The Safe Mac » Search Results » adware removal.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Yikes! After upgrading my iPhone 3GS to iOS 5, I lost my Contacts, calendar entries, and Notes (100+) on my iPhone (3 years old). How do I retrieve them? My last backup/sync to iTunes acct was Sept 18 but yesterday's backup bombed due to lack of space on my C: drive.
This happened to me too but it was really all there. Go to your calendar, click on calendar in the upper left hand corner, click on show all calendars, click done in the right upper corner. Everything should show up!!!
I was super thrilled. Hope this works for you!! -
Hello I have a problem with a Wifi Survey app, this app is from Access Agility, however this app was working fine, but without advise stop of working, I tried to open again, but app be close after few seconds. Every time that I tried to open it, in diagnostic and use create some files, in special one named LatestCrash-WifiSurvey.plist, this one generate an incident identifier E73B0164-CDFA-4E9E-839E-A0C021BD17A2, but this incident identifier change every time that I tried to open, the last incident identifier is: DE600EB3-AB57-4C33-8DE8-71F6788A7441.
After of it, I checked that the app had a new version available for downloading, I took a backup of my ipad and then upgrade this app, but is the same problem, all I want is to save the projects I had in this app, I´m afraid that if I delete this app and re-install it, probably I loss my projects.
Thanks for your help indicating how I can save my projects and see them for example in an iphone for assurance that data is not lost.
Something that called my attention is part of the log that shows a big CPU processing, but the strange thing is I killed all applications.
Incident Identifier: E73B0164-CDFA-4E9E-839E-A0C021BD17A2
CrashReporter Key: ed0ca1405ce83d4f80cb3cce063d7248d7b76e91
Hardware Model: iPad2,5
Process: WifiSurvey [139]
Path: /var/mobile/Applications/1BEEE35A-85FC-4BE4-B62A-39A930CB3CE2/WifiSurvey.app/Wi fiSurvey
Identifier: WifiSurvey
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2013-08-08 19:01:13.476 -0500
OS Version: iOS 6.1.3 (10B329)
Report Version: 104
Exception Type: 00000020
Exception Codes: 0x000000008badf00d
Highlighted Thread: 0
Application Specific Information:
com.accessagility.wifisurvey failed to launch in time
Elapsed total CPU time (seconds): 20.990 (user 20.990, system 0.000), 52% CPU
Elapsed application CPU time (seconds): 19.954, 50% CPUSee:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
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