Item cannot be downloaded because it was not purchased with your ID

I have been getting this error message since last week when trying to re-download purchased songs listed under "not on this phone".
While I understand the concept of beta versions, should this not be one feature that works well?
When will I be able to download my purchases without issue?
When will this be resolved?

Hi jonathanm91,
Welcome to the Apple Support Communities!
I know it can be frustrating when you cannot download previously purchased content. I would suggest making sure you are using the same Apple ID that was used to originally purchase the content. If you are using the same account and still cannot download the previously purchased content, it may be necessary to contact iTunes Store support.
Download past purchases
http://support.apple.com/kb/HT2519
Get help
You may find the answer to your question below:
If your download was interrupted, learn how to resume the download.
See what to do if you have trouble using an app.
Make sure your computer is authorized using the Apple ID that you used for the original purchase.
Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
Make sure you’re in a country where iTunes in the Cloud is available.
If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You may want to sync the content to another device instead.
If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
If you have a problem with an older purchase, contact iTunes Store support.
After you download your purchases, back up your iTunes library. Previous purchases may be unavailable if they've been refunded or aren't on the iTunes Store.
Have a great day,
Joe

Similar Messages

  • Song cannot be downloaded because it was not purchased with your Apple ID.

    The song that I tried to buy is not on my computer, it is in the list of purchased songs to download, but I get this error message when I try to download it to my computer. My computer has been authorized for iTunes purchases- so that is not the issue. It is an issue with iCloud that needs to be fixed.
    My first experience with re-downloading purchased music involved missing titles- which were not in my list to download.
    I contacted Apple- and they gave me the ability to download it.
    Now, things that were not available before are available now. Some of them download, some of them present you with the error message above.
    This system is not quite ready, it seems.

    Just to add, it seems as though this happens in a strange circumstance (at least for me and one other user that I've encountered thus far).
    Individual songs seem to download fine, but for albums I have purchased that I have not yet downloaded to my PC (for example, purchased on my iPad), iTunes keeps telling me 'SONG XXX' cannot be downloaded because it was not purchased with (my) Apple ID.  This is technically a valid messge - I didnt' buy song xxx, I bought Album XXX... but it also happens when I click on the cloud below the album itself.      

  • Error states: "Song title" cannot be downloaded becuase it was not purchased with your apple ID, when in fact it was!! What is going on?

    Hello I am trying to use the "Download Perviously Purchased" feature on iTunes. When I go to download the songs that are not in my library that I downloaded on a different computer with my same apple ID is states ""Song title" cannot be downloaded becuase it was not purchased with your apple ID"
    I did purchase it with my exact apple ID and it even asked to make sure that my account info was correct which it was. How do i solve this problem??

    There are a lot of reports of people having this problem (including me). The Apple iTunes store has been having other issues as well (some speculate it might be related to the recent Lion release).
    You could open a case with Apple, or you could just wait it out. I'm sure Apple is in the process of fixing it since this seems to be hitting a lot of users.

  • I bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?

    i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?

    linzarella wrote:
    i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?
    Get your $50 back.

  • Album cannot be downloaded cause it was not purchased on this account

    I downloaded an album on my iPod touch 4g and got an update on my iPad saying could download what I just bought on to my iPad as well. I went to do this and iTunes claims I didn't buy the album with my iTunes account even though I did and both devices are signed into the same account. It refused to download this album only everything else works fine.

    Yeah.  This has been discussed here many times.  USe the forum search bar on the right side of this page.
    Icloud is in beta version now, so there may very well be issue until it is released in its final version in the fall.

  • The item cannot be copied because there is not enough free space.

    At work I use my 17" macbook pro, A windows SBS is used to store and share files only. When I attempt to save a file (any file word,excel, pdf etc) I get this message "The item cannot be copied because there is not enough free space." Before I upgraded to Leopard it worked fine, but know I can pull and open files from this server but not save to... I have plenty of space.. Very annoying! can someone help?

    How much free space is there in the Storage display under About This Mac?

  • Get-Item: Cannot find path ' ' because it does not exist. While running Powershell script.

    I am trying to run a PowerShell script to upload files into a SharePoint site in an Azure environment...the script works fine on my local machine, but every time I run it in Azure (remotely), I get errors. Here is what my simple script looks like...
    if ( (Get-PSSnapin -Name Microsoft.SharePoint.PowerShell -ErrorAction SilentlyContinue) -eq $null )
    Write-Host "Loading Sharepoint Module "
    [System.Reflection.Assembly]::LoadWithPartialName("Microsoft.SharePoint")
    Add-PSSnapin -Name Microsoft.SharePoint.PowerShell
    if ( (Get-PSSnapin -Name Microsoft.SharePoint.PowerShell) -eq $null )
    Write-Host "Failed to load sharepoint snap-in. Could not proceed further, Aborting ..."
    Exit
    #Script settings
    $webUrl = "http://sampleWebUrl"
    $docLibraryName = "My Documents"
    $docLibraryUrlName = "My%20Documents"
    $localFolderPath = get-childitem "C:\Upload\Test Upload\My Documents\" -recurse
    $contentType = "ContenttType1"
    #Open web and library
    $web = Get-SPWeb $webUrl
    write-host "Web:" $web
    $docLibrary = $web.Lists[$docLibraryName]
    write-host "docLibrary:" $docLibrary
    $files = ([System.IO.DirectoryInfo] (Get-Item $localFolderPath)).GetFiles()
    write-host "files:" $files
    If ($contentType = "ContenttType1")
    #Open file
    $fileStream = ([System.IO.FileInfo] (Get-Item $file.FullName)).OpenRead()
    # Gather the file name
    $FileName = $File.Name
    #remove file extension
    $NewName = [IO.Path]::GetFileNameWithoutExtension($FileName)
    #split the file name by the "-" character
    $FileNameArray = $NewName.split("_")
    $check = $FileNameArray.Length
    #Add file
    $folder = $web.getfolder($docLibrary.rootFolder.URL)
    write-host "Copying file " $file.Name " to " $folder.ServerRelativeUrl "..."
    $spFile = $folder.Files.Add($folder.Url + "/" + $file.Name, [System.IO.Stream]$fileStream, $true)
    $spItem = $spFile.Item
    write-host "Success"
    write-host "SP File:" $spFile
    write-host "SP Item" $spItem
    #populate columns
    $spItem["Column1"] = $FileNameArray[0]
    $spItem["Column2"] = $FileNameArray[1]
    $spItem.Update()
    $fileStream.Close();
    Again, I can run this on my local machine and it works just fine, but when I attempt to run it on the Azure environment I get this error...
    Get-Item : Cannot find path 'C:\powershellscripts\12653_B7045.PDF' because it does not exist.
    At C:\PowerShellScripts\Upload-FilesIntoSharePointTester.ps1:32 char:42
    +     $files = ([System.IO.DirectoryInfo] (Get-Item $localFolderPath)).GetFiles()
    +                                          ~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : ObjectNotFound: (C:\powershellscripts\12653_B7045.PDF:String) [Get-Item], ItemNotFoundException
        + FullyQualifiedErrorId : PathNotFound,Microsoft.PowerShell.Commands.GetItemCommand
    What strikes me first is the fact that the file its looking for is in the "C:\Upload\Test Upload\My Documents\" directory, but the error keeps saying "C:\powershellscripts\" which is where my script resides and not the files I want to
    upload into SharePoint. When I step through the code, all the variables are holding the correct values. The $localFolderPath shows the name of files that I am attempting to upload, so it recognizes them. But once I step through this particular line of code,
    the error occurs...
    $files = ([System.IO.DirectoryInfo] (Get-Item $localFolderPath)).GetFiles()
    Is this an error caused because I am remoting into the Azure environment? Has anyone dealt with this issue before? I would really appreciate the help. Thanks
    Update: quick thing I noticed is that these two lines of code are returning null values. Again, is this handled differently in Azure or remotely? I ask cause this is the way I know how to do this, locally.
    $docLibrary = $web.Lists[$docLibraryName]
    $files = ([System.IO.DirectoryInfo] (Get-Item $localFolderPath)).GetFiles()

    "...square brackets are wildcard characters in Windows PowerShell..."
    When you use cd without a parameter it uses the -Path parameter. In this case you'll have to escape the square brackets so they are not considered wildcards. Each of the commands in the first example does the exact same thing.
    cd 'Learn PowerShell `[Do Whatever`]'
    cd -Path 'Learn PowerShell `[Do Whatever`]'
    cd (or Set-Location) also has a literal path parameter (-LiteralPath) that does not require using an escape character (`) before each of the brackets. Hope this helps.
    cd -LiteralPath 'Learn PowerShell [Do Whatever]'

  • Can you buy mobile wifi unit for the iPad 2 if if was not purchased with 3G

    I was given an ipad2 for my birthday but it does not have 3G, is it possible to buy a mobile wifi unit from AT&T so that I can use my iPad when there isn't public wifi?

    I presume you are asking about "MiFi", which are units that allow a WiFi-equpped device to connect to a cell carrier's data network. AT&T does have such a device:
    http://www.wireless.att.com/businesscenter/devices/att-mobile-hotspot-mifi-2372. jsp
    Verizon offers a similar device, as may other cell carriers.
    Alternatively, if the iPad was just purchased in the last 14 days (assuming the Apple Store; dealers may have different policies) and you can get the receipt, you could perhaps return the unit for credit against a 3G iPad.
    Regards.

  • Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.

    I was receiving this error while trying to restore my new iphone 5 from my iphone 4s backup file over the icloud.
    I finally figured out the solution after HOURS of working with both ATT and Apple.  Both were as helpful as possible and after speaking to an Apple Sr Tech we discovered I received this error because my backup file was corrupt.
    His suggestion was an obvious suggestion of deleting this backup file and recreating the backup.  So I deleted the backup and began to recreate the backup on my 4s (now I was lucky in that I was upgrading my other line and still had my 4s available to me to play with), during mid backup my backup would stop and have at the bottom of the screen that the backup wasnt complete (and also that "Last Backup: Never") even though I could see backup data was saved.  This was the same problem I had initially, not having a complete backup for my iphone 5 to restore from (Your phone will not restore without a complete backup file).
    I did some further research and found that because I had the FACEBOOK app on my previous iOS5 and upgraded to iOS6 (iphone 4s) it for wahtever reason would cause the backups to become corrupt or incomplete.  So I deleted the FACEBOOK app from my 4s and reset the phone, after I started it back up I deleted the incomplete backup file again for my 4s and then began the backup once again.  This time the backup completed perfectly and I was able to now go to my iphone 5 and restore all my apps, etc.
    Hope this helps someone else!

    baffronti youre a freaking genius!!!  Thank you so much for saving me hours of troubleshooting, talking on the phone, and googling and reading all night.  You da mann!!!  **** Facebook

  • Can't open TurboTax 2013 because it was not downloaded from the App Store

    I downloaded TurboTax 2013 directly from Intuit.  When I launch it, I get the error message "This application cannot be opened because it was not downloaded from the App Store."  It was not downloaded from the App Store because the App Store doesn't have the version I need.  Now what?

    I think you should use the new version for free turbotax. I have used turbo tax 2014 recently.
    From Apple store you will defiitely get this software easily.

  • I cannot use addons from Delicious because Firefox is not compattable with add-ons from Delicious. Wat to do?

    I try to install AddOns from Delicious but Delicious bookmarks cannot be installed because it is not compattible with this version of Firefox (4.1)
    What to do?

    Firefox 4.0.1 has been an unsafe browser since the release of Firefox 5. So please don't use it.
    Real hasn't made Real Player Browser Plugin compatible with Firefox 5.
    For alternatives, see:
    https://addons.mozilla.org/en-US/firefox/search/?sort=weeklydownloads&cat=all&q=video+download&y=13&x=11

  • I'm getting a message "unable to download music because not purchased with Apple ID".  These are all songs that were loaded from CDs to ITunes.  How do I transfer to my iPhone?

    Download ITunes music to IPhone that was not purchased with Apple ID?

    Tarantulaman wrote:
    i do, but like i said it fell once and since then it hasn't been able to connect to my laptop. it acts like nothing's connected. i believe if i call the company the HDD is from they'll be able to transfer it to a new one but who knows how much they'd charge. looks like i have no choice now.
    If it were truly a backup, then the media would play on the laptop as it would be on the laptop.
    Sounds like you actually do not have a backup, instead you chose to keep your media on an external drive.
    Regardless of where the media is stored, it's always a good idea to have a backup for instances like this.

  • I was trying to move my itunes to an external hard drive and I have now lost all music not purchased with itunes

    I was trying to move my music to an external hard drive but now I have lost all music that was not purchased with itunes. I never hit delete so its still somewhere on my imac. How do I find it?

    Do a Spotlight search or do a logical search along folders that make sense such as looking in the music folder first.  Moving a library correctly should not result in any loss, and I can't think of any way to move a library and lost just a select grouping of files.  How were you trying to effect this?

  • Bought drakes new album and connected my ipod to my computer. When the ipod was trying to sync a box popped up that read Ipod cannot be synced because there is not enough free space to hold all of the items in the itunes library (additional 142.2 mb)

    bought drakes new album and connected my ipod to my computer. When the ipod was trying to sync, a box popped up that read Ipod cannot be synced because there is not enough free space to hold all of the items in the itunes library (additional 142.2 mb required)

    Hi Terri 4514,
    If you are having a "free space" alert when you try to sync, you may find the following article helpful:
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/ts1503
    Regards,
    - Brenden

  • Had to delete iTunes for computer repair. Downloaded new version 10. Would not open -Message: "iTunes Library.itl cannot be read because it was created by a newer version of iTunes"

    After getting message below iTunes will not open- just disappears off screen.
    Had to delete iTunes for computer repair. Downloaded new version 10. Would not open -Message: "iTunes Library.itl cannot be read because it was created by a newer version of iTunes"

    Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
    tt2

Maybe you are looking for

  • Issue with file download from BLOB type data

    i have been using this for a while, with no problems, including on hosted machines. the upload to the database works fine.. not the issue, and the download script also works fine, on the local WAMP machine. but once moved to the server it fails.. the

  • Apex_collection.update_member.  What am I doing wrong.

    I am able to create my collection, then select from it. Unfortunately, I am not able to get it to update. I have been able to do this for other collections, so I am stumped...and believe it is something simple I am doing wrong....any thoughts? thank

  • Log File Creation Confusion

    SQL*Plus: Release 10.2.0.3.0 - Production on Mon Mar 11 11:42:45 2013 Copyright (c) 1982, 2006, Oracle.  All Rights Reserved.There are some initialization parameters that decide the location of the online redo log files in general.These initializatio

  • Business functions

    Can you list business functions that needs to be activated for a shipper scenario between ECC 6.0 with TM 9.1? Also for tracking and tracing ECC events with EM 9.0, do I need to activate any business functions from EM also?

  • Achieve the Pivot format in OBIEE

    I require the below given pivot table format in OBIEE ACTUAL TOTAL% Current Inventory 10 16.66 Modified Inventory 20 Interest 30 Total 60 In above pivot ,Total is the sum of current inventory,modified inventory and interest. I want to calculate the t