Item category determination customizing not maintained error in CRM_IC

Hello Solution Manager Gurus
I have configured IC Web Client.. But in service ticket tab i am getting Item category customizing not maintained error. Similarly i dont know where to create SLA information for service ticket in solman system.
Please help me
regards
Naveen

Sure Naveen
I think you have my email id with you
And for the customization guide of Webclient, it is available on http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
C78: CRM Interaction Center (WebClient)
Hope this will help
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Similar Messages

Item category determination is not reflecting in item category field

Dear Friends,
i have defined item category,while creating item category determination ,i am unable to see the item catogory defined by me,what should i do at this stage. can sumone plz advice me on wat to do to get it reflected.
thanx
Shiva.

HI
try to remove maximum number of hits while pressing F4 in the field item category

Item category determination error

Hi all,
we are basically working on SAP R/3 4.6c and SAP CRM 4.0 environment.
and we are trying to maintain the same item categories in SAP CRM 4.0 as they are in R/3.
when we are maintaining item category determinations in CRM 4.0 the system is throwing the error as follows:
TAN/ZTAN is giving an error "Not allowed according to CRMC_BT_BTI_ASSI".
can any one help in this regard? Thanks in advance.
mdvsapcrm.

Hi kaushal,
As you rightly pointed to the note 649616 "Item category TAN is not allowed according to table CRMC_BT_BTI_ASSI"
But the note 649616 refers to BBP CRM 3.0, but we are working on CRM 4.0 can you plz refer us any note which is applicable for the same.
waiting for your earliest reply.
Regareds,
mdvsapcrm.

Item Category Determination Error - R/3 to CRM

Experts,
A quick requirement and am really counting on you all for assistance.
I have replicated a quote from R/3 to CRM. I have done the item category determination. The business uses BOM items in R/3. The item category group is LUMR and the item category is TAP. Now, when I replicated the quotation to CRM and accessed the same in CRM, I see an error saying "the item category TAP is not permitted for product XXXXXX".
I already have the following entry in customising in the item category determination:
Txn Type
XXXX
Item categorygroup
NORM
MainItemCategory
TAP
Item Category
ZAGN
Full points will be awarded for the soluion.
VSK.
Edited by: venkatskumar on May 6, 2011 1:05 PM

Hello Robert,
Firstly thanks for the time taken to reply to my question. I got the below error for the Item but not the subitem.
the item category TAP is not permitted for product XXXXXX" on item
I have a product in ECC and the name of the product is "Section A". This is the main item name and all other line items come under the main item by the name "Section A". For this product, the item category in ECC is TAP. When it comes to item category determination, the following entries are maintained on both ECC and CRM side.
Since TAP is the main item,I maintained the following entry on ECC and CRM:
Txn Type
XXXX
Item categorygroup
LUMR
Item Category
TAP
Apart from the above entry, the following entry is also maintained on both ECC and CRM side.
Txn Type
XXXX
Item category group
Norm
Main Item Category
TAP
Item Category
ZAGN
Have i missed something here Robert?
Kindly confirm.
VSK.

Item category customizing issue(The item category 'SRTT' is not permitted

Hi guys:
I got a material product, the caterory of the product is created by myself.
I trid to add the product to my service order item, but the error message said ,"
<b>The item category 'SRTT' is not permitted for product 'BO_3000000018'.
Message no. CRM_ORDERADM_I507
Diagnosis
The item category SRTT is not allowed in Customizing for item category determination of the specified transaction type, or in the item category group of the product BO_3000000018.
System Response
The system does not allow the item to be processed further.
u can display the specified input options. Place the cursor in the document on the field Item category and choose F4 = input options</b>
I tried many item category but the same error kept jumping out.
does anybody know the solution? thanks!
best regards
Eric

Hi Eric
You nay have to set the item category determination properly.
Fileds are you chould have an entry which should be something like this
Trans type -
Item cat group---The item cat that has to appear in your doc.
for example:
TA -
Standard Group-----TAN
The Item category group field is in the one you have given in your material master.
Hope this helps you.
Alicia

Returnable Packing - Sales order maintainance / Item Category determination

Gurus,
I have question about returnable packing regarding sales order entry and item category determination
1) Sales order : Should we do entry of returnable packing in Sales Order as a regular item
Example : The material M1 - 100unites needs returnable packing materials PK1 5 unites.
Therefore in sales order it should be entered as below
M1 - 100unites
PK1 - 5unites
Please commnet.
2) Item category determination should be done at sales document level
Sales document type + Item category group (LEIH) + Usage (PACK) + Higher lever item Cat (???) = TAL
Please commnet.
Regards,
Ashish

Hi
Yes Ashish you need to enter the returnable as a separate item in the sales order
For qn no 2 the item categories of higher levelitems can be TAN and TAX
Sales document type + Item category group (LEIH) + Usage (PACK) + Higher lever item Cat (blank) =TAL
Sales document type + Item category group (LEIH) + Usage (PACK) + Higher lever item Cat (TAN) =TAL
Sales document type + Item category group (LEIH) + Usage (PACK) + Higher lever item Cat (TAX)=TAL
Note returnable packing items are creates as a separate materials with material type as LEIH and item category group as LEIH
How to bring back the returnable packaging stocks to your plant
Creating a Returnable Packaging Pick-Up
Create a sales order using order type LA /AT.
Enter the required data on the customer, the returnable packaging, and the plant to which the materials are to be returned.
Enter all other relevant data and save the order.
Create a returns delivery for the sales order when the materials reach your company.
The system proposes delivery type LR automatically. The transaction is completed by the goods receipt posting which initiates a transfer posting from the customer's special stock to your plant stock.
Regards
Raja

Error message: The item category 'ZTPS' is not permitted for product '134'

Hi experts,
When I try to create a sales order in CRM, I find the error: "The item category 'ZTPS' is not permitted for product '134'".
how can I solve this problem?
thank you for helping me,
Marco

hi,
I tried to perform the "define item category determination" activity, but the problem is that the possible entries for "Item category groups" and "Item usage" are different in the two systems:
for example in R/3 I find some entries with Item Category group = LEIH (returnable packaging),
when i try to insert this Item category group in CRM i press f4 to see possible entries but Ican't find the value LEIH.
how is it possible?
THANK YOU!
m

Error in Item Category Determination

Hai,
When I am trying to define the Item category determination for the quotation type I get the following error message
"only quotation items can be assigned to package transaction types"
Can you please let me know the reason for the error
Thanks,
Vijay

I was able to resolve it.

Item Category Determination- Usage

Hi All,
I am looking into my system configuration for item category determination.
I know that Item category is determined based on
1. Sales document type
2. Item category group
3. Usage and
4. Higher level item cat group
Here, I came to know that Usage is determined from Customer material info record. But in my system, I see a Line item with out usage maintained in CMIR but detemined the item category relevant for usage.
Any of you guys have a thought on this?
Thank you
Kris

Item Usage is not a mandatory field in CMIR (T.Code: VD51). Hence the same can be left blank and item category will be determined accordingly.
From configuration point of view, I was refering to as under:
Sales Order Type | Item Category Group | Usage | H.L. Item cate | Default Item Category
OR | NORM | blank | blank | TAN
OR | NORM | blank | TAP | TAN
OR | NORM | APO0 | TAPA | TAN
Regards,
Rajesh banka

Manual Item category determination

Hi friends ,
I need to do a manual item category determination for the third party item ,as the material is not always a trading item, so the item category group is maintained as NORM in the material master and trying to change the Item category determination via VOV4
As I am looking to have the below combination
(ZZOR + NORM + + = TAN + TAS + TAB) the system triggers error message ...the key already exists but when I checked there was no assignment like this ...even I tried to change the item category manually to TAS in the sales order ....its not accepting.
The only way I could find is just deleting the existing entry ((ZZOR + NORM + + = TAN + TAP + TAQ+TANN) and making the changes as (ZZOR + NORM + + = TAN + TAS + TAB). Now I am able to change the item category to TAS manually in the sales order.
I dont think this as the right option.So pl let me know how cani go with this.
Thanks
Ivy

Hi
You are trying to make changes to the assignment related to the BOM.
Please check for this combination - ZZOR + NORM + + = TAN and add TAS in the manual item category field and save it.
Now in the sales order you will be allowed to change the TAN to TAS.
Thanks,
Ravi

The (technical) item category 01001 is not permitted Message no. GLT1170

In the IMG Activity " Classify G/L Accounts for Document Splitting" while assignment of GL Account 3XXXXXX with Item Category 01001 (Zero Balance Posting (Free Balancing Units) giving Error message :
The (technical) item category 01001 is not permitted Message no. GLT1170
For solution did following Activity
- Define Define Zero Balance Clearing Account, In this activity i assigned GL Account 3XXXXXX
-Check following SAP Notes :
Note 1069228 - GLT2 076 There is no item category assigned to account &1/&2
Note 1253094 - Document splitting: Incorrect error message GLT2 101
Note 1137217 - Alternative business transaction variant II
Note 1087581 - Alternative business transaction variant
Note 1335743 - FAGL_MIG 093: FAGL_CHECK_DOC_ITEM_CATEGORIES II
Note 1358696 - Document splitting: Business transaction "SKIP"
All correction are in place, but still error message is there, Looking for suggestion

Hi,
1. In order that document splitting recognizes how the individual document items are to be handled, you need to classify them. You do this by assigning them to an item category. The item category is determined by the account number.
You need to assign the following accounts in the system
1. Revenue account
2. Expense account
3. Bank account/cash account
4. Balance sheet account
The classification of all other accounts is known to the system, so you do not have to enter them here.
The following item categories are included in the system:
1. Customer
2. Vendor
3. Cash discount offsetting
4. Asset
5. Material
6. Expense
7. Revenue
2. In short, Exclude item category 1001, which is technical, in fact you only need to assign the item categories like, B/S Account, Cash Account, Expenses Account or Revenue Account according to you general ledger number range.
If the GL Account 3xxxxx is the balance sheet account then simply use the item category 1000.
In such case, you can ignore the warning message and continue saving. It is appearing because you are changing the numbers
Thanks,
Raviteja

Item category IRIN is not defined for this material

Hi,
When creating Sales Order, I assign a service material with Material Type DIEN , System gives me error as
"Item category IRIN is not defined for this item."
I want to know where and how is the link between Item Category and Material is maintained
Thanks in advance.
Regards,
Nitin

hi
i am not a expert , based on my knowledge system will determine the item category for line item , based on vov4 , here you will give the
sales document typeitem category groupusage+higher level item= default item category
or + leis + sein + enter over item= irin
this is for determination ,
in the material master you will check the item category group , sale view tab 1, 2, and also basic data.
based on this will take , line item , item category . so sales view and basic data view item category group are same , other wise system sows this is error message ,
please check this
regards
sankar

Usage in Free Goods Item category Determination

Hi,
I have configured the Free Goods and it is working fine and I had to utlize the SAP standard Usage "FREE" in the Free Goods Item category determination as per the below:
Sales Doc Type    It.Cat.Grp.     Usage   HLevItCat. DItemCat    MitCat
ZOR1                    NORM           FREE        ZAN1         ZANN
ZOR1                    NORM                            ZAN1         ZANN          TAX
I know this "Usage" is available in CMIR and I don't find it in any other places. So, if any materila for which there is no CMIR, then in that case where should I use this "Usage"? Because I want to change the standard SAP Usage "FREE" to "ZREE". How can I change it and assign it? Please guide me.
Thanks,
Jans

Hi,
Try to do as mentioned below.
step by step process for free goods.
1. need to create the free goods condition(condition tables/access seq and types) and pricing procedure and then assign the same to sales area, doc. Priccing proce and cust pri. Procde.
2.you need to maintain the condition records( tcode: VBN1) and maitain the data as mentioned
above(check Notes 2 sheet)
3. if you don't want the free goods item to be created, then you need to add the NRAB condition type to the pricing procedure(document pricing procedure not Free goods pricing procedure) and need to maintain the condition record for this
condition in VK11.
once all this is done, you can see free goods price reduced in the net price and if additional item is added, then you will the quantity (as per condition record) for that free good.
Thanks,
Srini.

Creating Sales Order- Item Category TAN is not defined.

Hello all,
I am working on Creating sales order for Global Bike Inc case. But when I enter the material and quantity number and click check mark it says "Item category TAN is not defined". Can some body help me how can we define TAN or why it is giving me that error.
Thanks in advance.
Sujan

Hi SujanB,
As your question is already answered. An indicator that defines the characteristics of a document item.
For example, the item category controls the type and scope of:
Pricing
Billing
Delivery
Inventory posting
Transfer of requirements
Providing further deatils ;--
01. How item category is determined :--
Depending on the item category group that you apply & the sales doc type you are processing the system automatically proposes an item category in the document.
1.sales document type (source: order type)
2.item category group (source: material master)
3.item category of the higher-level item (source: user defined)
4.item category usage (The usage is defined by SAP and is hard coded in the programs)
SPRO- IMG- SD- Sales- Sales Document- Sales Document Item- Assign Item Category (VOV4)
Pls refer following link for furter details ;--
general item category group
item category usage in item category determination
http://help.sap.com/saphelp_46c/helpdata/en/dd/55fb13545a11d1a7020000e829fd11/content.htm
http://www.slideshare.net/magnatraining/item-category
Hope it helps....
Thanks/Rajesh

Item Category determination in Sales Order

Hi
How to know, how item category determined in Sales Order. Is there any analysis available in Sales Order level, similar to output or text determination.
Problem here is in a particular sales order, item category is different compared to configuration. Nothing is recorded in change log. How to know, whether system determined this item category or user changed manually.
Regards
Uma

Hi
Problem here is in a particular sales order, item category is
different compared to configuration
I cant take this arguement
Sales order item cate will picked via the config maintained in VOV4
item category is different compared to configuration
Configuration someone might have changed after that sales order created
Nothing is recorded in change log. How to know,
whether system
determined this item category or user changed manually.
During order creation if you are inputting the allowed manual item category manually in salesorder then that is not a change
Hence it doesnot get recorded (VA01 T code)
During order creation a default item cate gets determined if you chnge that to manual, then that is also not a change
Hence it also doesnot get recorded (VA01 T code)
But in VA02 if you change the item category manually then it is recorded in change log
No item category determination analysis is available in standard and not reqd too
In your case only this could have happened
Configuration someone might have changed after that sales order created
Regards
Raja

Item category determination customizing not maintained error in CRM_IC

Similar Messages

Maybe you are looking for