Item disappeared from my Purchase History/Order over-night

Yesterday I ordered a touchscreen laptop online, to be shipped to my home.  Included with it was a free digital downloadable Security Suite.     I got my order confirmation email, and clicked the "Order Status" link in it and everything was going fine (Order received, Order processed, Order in the process of getting ready for shipment ... all but the shipped stage were completed) ... and both the laptop and the security software were showing.    Because I have to make arrangements to have someone at my home to intercept my package while I am at work, I checked the order status again today.  Nothing.  I thought it was maybe a down time on your network, so I tried again later.   Still could not bring up my order.    Just because I was curious about what might have happened, I clicked on my purchase history and my order is there, but with only the security software showing and my laptop is not on the order.    I have the email showing that the order for the laptop went through, but it is not showing on the site.    Please advise......

Hello vinnigirl,
Thanks for coming to us with this inquiry! I have been in a similar position before; it’s not always easy to receive a package when you are working during the normal delivery hours. Been there and done that. I am sorry if this caused you any worry.
Sometimes orders can take a longer time to process which may cause a delay in your ability to check the status, but I haven’t heard of this happening after you were already able to view your order status previously. It brings me joy to hear this seems to have worked itself out for you! Additionally, your doctor analogy I can totally relate to. I hope you have a splendid weekend!
Please let me know if you have any other questions or concerns with this order.
Thanks for your business,
JD|Social Media Specialist | Best Buy® Corporate
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