Item had tracking number on the 4th, NOT received yet, NO update since the 7th! HELP! :(

I pre-ordered a DVD set on January 10th, the release date being today. On March 4th, I received the tracking number for my item, but there has been NO update on the tracking number provided since March 7th. I called Best Buy and they said to call UPS. I did so, and they said to call Best Buy! I feel like I'm getting nowhere!
While I know that there was severe weather in TN, OH and KY during the time I was waiting for the tracking number to be activated (between the 4th and the 6th),I know that something should have happened to my item between the 7th and now.
Please help! Thank you in advance!

Good morning FS81, 
Having to wait for your item to update upon release can make anyone anxious! I'm sorry to hear that your DVD may not have shipped as soon as you expected. When items release and pre-orders are being fulfilled, we do our best to ship them as soon as possible so that the items reach our customer's as close to release date as possible.
With the release yesterday, it's likely we were unable to ship until then although it may have been prepared and ready for the release date. I'm glad to hear that it did in fact update on the release date, and is due to arrive today, 3/11/15. I apologize for any confusion or distress that this experience may have caused you. Please let us know if you should have any questions! 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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