Item has not been purchased... ***
I've bought by the past songs from itunes and later decided to move them into my hidden purchase library. Today I've tried to reach some songs i wanna download again and when im trying to redownload those songs, this message appear : Item Has Not Been Purchased (Song) Cannot be downloaded because it was not purchased with your Apple ID. But I Paid for those songs in the past!
Please, help me!!
Jonathan
Hi jonathanm91,
Welcome to the Apple Support Communities!
I know it can be frustrating when you cannot download previously purchased content. I would suggest making sure you are using the same Apple ID that was used to originally purchase the content. If you are using the same account and still cannot download the previously purchased content, it may be necessary to contact iTunes Store support.
Download past purchases
http://support.apple.com/kb/HT2519
Get help
You may find the answer to your question below:
If your download was interrupted, learn how to resume the download.
See what to do if you have trouble using an app.
Make sure your computer is authorized using the Apple ID that you used for the original purchase.
Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
Make sure you’re in a country where iTunes in the Cloud is available.
If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You may want to sync the content to another device instead.
If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
If you have a problem with an older purchase, contact iTunes Store support.
After you download your purchases, back up your iTunes library. Previous purchases may be unavailable if they've been refunded or aren't on the iTunes Store.
Have a great day,
Joe
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Error Message "This Item has not been purchased"
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Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
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I hope this information helps ....
Have a great day!
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Hi jimmy505,
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
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Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
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I got a proplem with Intercompany STO as detail below:
Goods receipt for purchase assignments has not been posted.
Message no. O1573
Diagnosis
Certain fields needed for posting Goods Receipt have not been entered.
System Response
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Procedure
Check the error log and make the required entry.
process Step by steps:
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