Item in process in shopping cart

Hi.
We have been facing the problem of transfering shopping cart in R/3 for last 2 weeks as some of the shopping carts get stucked with message "Item in transfer process". We could not figure out the reason of this problem, why not all shopping cart, but some of the cases, this problem is coming.
Now I want to clear these shopping carts.
I have already done following steps, but no change in status,
1. Checked Application monitor, RZ20, SMQ1. SMQ2
2. No record in BBP_DOCUMENT_TAB
3. Executed CLEAN_REQREQ_UP
4. executed BBP_ALERT_SB_NOTTRANSFERED
5.Checked status in BBP_PD, showing as items in status "Item in transfer process (I1111)" and header as "Approved (I1129)"
6. executed BBP_REQREQ_TRANSFER, and found it is not going up to the BAPI for creating backend document as it is discarding all the items having the status I1111.
Pls help me to clear these shopping carts as well as to figure out the rootcause.
Thanks and regards.
Sriparna.

Hello,
You can try resubmitting the shopping carts in the satus I1111 by runnin
g the report BBP_ALERT_SB_NOTTRANSFERED. This report will change the
status of the shopping carts which are in I1111 to I1112. After running
this report, you can transfer the cart by executing the function module
bbp_reqreq_resubmit.
Shopping carts might get stuck in status I1111 due to communication
problems with the r/3 backend. So please check the note 557913
which will try to spool the transfer. It will try to transfer
once the communication problem is resolved and it will avoid similier
problems in future.
If it could not transfer it again, then it will be
recorded in application monitors as local errors for shopping carts.
You have to access that as administrator. Correct the errors there and
try transferring the shopping cart again. That is the standard way of
transferring the stuck shopping carts.
The SC's can be transferred manually by debugging the function module
BBP_REQREQ_TRANSFER.
For the shopping cart correction choose the corresponding report below
according to the current status:
Note    Status                R/3 Follow-on   Correction
                              doc. created
441768 I1111(active)                   No   BBP_ALERT_SB_NOTTRANSFERED
865797 I1112                           Yes BBP_ALERT_SB_NOTTRANSFERED
854478 I1111(active), I1112            No   coding correction
631513 I1112 without any RZ20 entry    No   BBP_ALERT_SC_STATUS_ERROR
982441 I1129 without I1111             No   BBP_PD_RETRY_TRANSFERE
825761 I1112                           Yes BBP_SC_CORR_STATUS_UPDATE_1
859891 I1129 without I1111             No   coding correction
636910 I1015 (active) instead of I1129 -    Z_BBP_SC_WFL_STATUS
622113 I1113 but object links missing Yes Z_SC_STATUS_CHECK_1
728536 I1111 (inactive)                Yes Z_SC_STATUS_CHECK_2
        without I1112 or I1113
729967 I1111 (active)                  Yes Z_SC_STATUS_CHECK_3
        without I1112 or I1113
757625 I1111 (inactive), but I1112     Yes Z_SC_STATUS_CHECK_4
        instead of I1113
755769 I1111 (inactive) I1113          Yes Z_SC_STATUS_CHECK_5
        but object links missing
781473 I1111 (inactive), without I1112 Yes Z_SC_STATUS_CHECK_6
        or I1113, missing object links
899006 I1112, I1113,                   Yes Z_SC_STATUS_CHECK_7
949162 I1111 (active), I1113,          Yes Z_SC_STATUS_CHECK_8
        missing object links
1084022 I1111 (inactive), I1113,        Yes Z_APPLOG_SC_RS /SRM40 Pilot
        but missing BE_OBJ_ITEM
I hope this will help.
Kind regards,
Gaurav
PLEASE REWARD FULL POINTS FOR USEFUL REPLIES

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