Item release bottom in Contract Service

HI
Experts, I´m using Contract Service trx. to be used in Service trx (Support Message). This service contract make used of Service Product (SLA) via Item, but I can´t release this Item, the botton "Item Realease" is not active in the Contract Service, and as you it is a prerequisite to release the item in contract for being determinate in any Service trx.
The only status options I have is "Open", "In process" o "Completed" but Item Release is not selected.
Could someone tell me if there is a missing customizing???
I´m using 4.0 and I read in "Service desk aditional information doc." that is a condition for Contract Service determination in 3.2 release.
I reaward good points

Hi,
This is the system status which comes with item object types like
BUS2000137 CRM Service contract item
BUS2000140 CRM Service product item
You do not need any customization for this, this is the standard
For any additional status to be setup othe than this, you need to define User status profile in IMG.
Murali

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