Item was received without serial number by mistake.

Good Morning;
Purchasing department for one of my
clients added a product managed by serial numbers instead of by batches
in error. Product was received incorrectly, and no serial number was
entered. Now they cannot create a transaction to get this product off
the inventory (credit memo).it is asking for the S# but the item was receive without
serial number.\
I dont know how they were able to enter the AP invoice without entering a serial number, but looks like they did and now they cannot take it out from the inventory.
Thanks in advance
Jenny

Is the item managed by serial numbers "On release" or on "Every Transaction". If it is on release only, it would not need a serial number to be received, just issued.
If this is the case, it can be issued with a dummy number to get it out of stock, then the correction can be made & it can be brough back in correctly.

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