Items duplicated after follow-up

Hi,
When we create a follow-up via Web-UI, relevant items are duplicated in target operation. If we carry out the same steps, but via SAPGui, relevant items are copied correctly. This situation only happens when we copy items relevant for service confirmation (for example, a diagnosis item).
Please any suggestion will be welcomed.
Thank you.
Pablo

We have applied some notes(and other referenced):
0001322358 Follow-on document: Problems when copying subitems
0001316875 Create follow-up document: Only released items displayed
0001324877 ordered product id is not copied to the followup document

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