Items purchased on my iPad lost when synced to MacBook Pro

I purchased music and TV shows on my iPad which downloaded fine. When I synced my iPad to my MacBook Pro they have all disappeared. I did nothing different to what I normally do when syncing and am really annoyed. I 'reported a problem' via my order in the iTunes store on the 8 things that have disappeared, several of them being albums which means I am missing a lot of what I have paid for through no fault of my own. iTunes support have responded to 2 of the 'reported problems' one was relisted in my downloads and the TV series has apparently been refunded, have to wait 5 days for that to show. The rest I have heard nothing on. Has anybody had this problem and if so how did you resolve it? How can I contact the iTunes store to chase this up and get an answer??
All help gratefully received.

You are not alone! This happened to me this evening. I had purchased an album on my iPad and went to back up this purchase on my computer. After the sync I went back to my iPad to play off the album and all but three songs were missing! The horror continued when they were not on my computer either. How am I supposed to be held accountable to "back up my music" if my music is lost in the process?! I hope someone has some ideas for us.

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