Items purchased using gift card do not appear on computer though money has been taken

Why do items purchased using gift card not appear in Itunes, on Ipod or on computer although money appears to have been taken from the gift card??

See here: iTunes: Finding lost media and downloads
B-rock

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Who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??

who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??

Hello Janey,
It sounds like there is an issue with the audiobook you purchased from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Money has been taken from my bank account for items I havnt purchased, Who do I contact about this

Money has been taken from my bank account for items I hav'nt purchased, My bank says to contact I tunes but I cannot find out who to contact, so trying this to see if anyone else has had the same problem

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Items assigned using EGO_ITEM_PUB.ASSIGN_ITEM_TO_ORG does not appear in GUI

I used the EGO_ITEM_PUB.ASSIGN_ITEM_TO_ORG API to assign multiple items (one by one) from one organization to another.I had created test items through the inventory responsibility using master item window and then assign them to another organization.
After completion, I checked into the database and the items were assigned to the organization i wanted to. However, these items were not appearing in any of the windows when i searched through GUI (Item information window or item search window) under the new organization that i assigned them too.
I tried changing few values that appeared to be abnormal (E.g: last update time was '-1' probably because i used API and not GUI using my user id and password).
Why are not the items appearing in GUI?Is there a step other than executing the EGO_ITEM_PUB.ASSIGN_ITEM_TO_ORG API correctly that I am missing? Please help.

Hi Stephen,
What version of MS Office are you using?
Are you facing the issue similar to that mentioned here: Acrobat/Reader: Attach to Email button not working for PDFs referenced from long URLs
Open Acrobat. Use the click-path Edit - Preferences - select the Category "Email Accounts". In the dialog there is the "Add Account" drop-down. Select "Add Other". The "Add Webmail Account" dialog presents. You'll fill out the dialog's fields with Outlook.com settings. (don't forget the "Advance Settings" button)
From a look-see on the web it appears that the following are the needed settings. BUT, you'll be wanting to validate.
The Outlook.com SMTP server settings for sending outgoing messages from an email program on desktop, cell phone or mobile device are:
• Outlook.com SMTP server address: smtp.live.com
• Outlook.com SMTP user name: Your full Outlook.com email address (not an alias)
• Outlook.com SMTP password': Your Outlook.com password
• Outlook.com SMTP port: 587
• Outlook.com SMTP TLS/SSL encryption required: yes
For incoming messages from an Outlook.com account to an email program using POP, use the Windows Live Hotmail POP3 server settings.
The Outlook.com POP server settings for downloading new incoming messages to email program, cell phone or mobile device are:
• Outlook.com POP server address: pop3.live.com
• Outlook.com POP user name: Your full Outlook.com email address (not an alias)
• Outlook.com POP password: Your Outlook.com password
• Outlook.com POP port: 995
• Outlook.com POP TLS/SSL encryption required: yes
Regards,
Rave

Can't purchase using Gift Card

Hi!
I purchased an Itunes Card because I didn't want to give out my billing information. I've created the free account already,and I can see the store credit in the itunes.
But when I try to click Buy Now, it takes me to the billing information page (which I have selected as none), and I can't buy anything? Please help me!

Ok, I feel stupid now. I looked more carefully at the card and asked my dad about it (since he got it for me as I was at work the whole day), and it says its an iTunes Music Card.
So, I can only download songs then? If I want to download apps for example, do I need to get one of those "general" gift cards? My dad said he asked the sales associate and he was told this card is just "older stock" and one can still buy apps, games AND music, not just music. -_-

HT4009 How do I make an in-app purchase using iTunes card and not a credit card? Please Help!

I can't make an in-app purchase in the app game Campus Life. iTunes goes to the credit card and I don't have a credit card, and so an error shows up insufficient funds. I have money in my iTunes account from the gift card. How do I buy through iTunes not through a Credit card? I didn't see anything on iTunes/apple account that will let me change it. I see other people can get gems or whatever through iTunes in-app. Please help ASAP! Thanks.

I'm having the same problem with the cards app by Apple. Someone please help!

HBR rule not appearing in Planning application after has been created.

Hello All,
I am having an issue with HBR rule with Planning application. I´ve created a new rule and after set its location and access privileges when I log into Planning, the rule does not appear.
Someone could help on that ?
Thanks,
Alvaro

Are the Database server and applications server in different time zones?
When the database server and web application server are in different time zones, the HBRCacheEvents will be deleted the moment entries (new change events) are written to it. Planning also has a HBR engine that keeps polling HBRCacheEvents table for new events and delete old events to update the cache on the fly.
A Planning Web service restart will force the cache to be refreshed and thus the changes to be visible after this restart.
To solve this, you will need to either move one of the servers to be in same timezone as the other, or to anticipate the changes by scheduling restarts more frequently.
Refer: Planning Web Services Requires Restart to Show Changes to Business Rules or New Business Rules (Doc ID 1228673.1)
HTH-
Jasmine.

HT2534 i recently bought a $20 itunes gift card . i redeem in my account in my new ipad...while i was typing the code in the ipad my internet connection was lost..i treid to re entre my gift card code again[ a message sent this code has been redeemed

i recently bought a $20 gift card to redeemed in my new ipad.. i redeem my code in my ipad account . I lost my internet connection just before i could see a confirmation. i reconect and check my account no money credited..i tried to redeeem again but a message sent saying this code had been redeem.. where is my credits? How I can i retrive the $20 gift card.

Hey tiger.jor,
I would first check and see if the gift card's balance has been applied to your account:
Tap the iTunes Store, App Store, or iBooks.
Scroll to the bottom of the Featured tab.
Sign in with your Apple ID.
If you have a credit balance, you'll see it below your Apple ID.
from: iTunes Store: iTunes Gift balances
http://support.apple.com/kb/HT5035
Welcome to Apple Support Communities!
Cheers,
Delgadoh

How can I see my recently purchased items in iTunes/App Store as money has been taken out of my bank

Dose anyone know how I can look at my account and see recent purchases as money has gone out of my bank

You can view your full purchase history via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On your iPhone you can only view your recent purchases (the last 90 days) via http://reportaproblem.apple.com (that site also allows you to contact support if you have a problem with a purchase)

HT1491 I purchased a single and money has been taken from bank but cannot find the music

I bought a single from iTunes store and money has come out of bank but cannot find the music

Hi Tinab127,
The file may have been moved or deleted. For this issue, we will need to refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, I see your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

I have purchased the product for converting PDF to word. $23.88 has been taken from my bank a/c Feb 26 So far I am unable to have the option on my "Tools" option to select "convert to Word"

I have been waiting on Chat Support for over 30 minutes!!!!!!

I suggest you sign out IN ADOBE READER and Sign in again, checking that you are using the SAME Adobe ID as the purchase - it's easy to end up with two different Adobe IDs. Don't know if it will help but it is worth a try.
Also, see if you can use ExportPDF by going to http://exportpdf.adobe.com in case it is a problem just in Adobe Reader.

HT203167 Bought 10$ credit for fring! It's not been credited to the app yet but money has been taken out from the bank

Plz help

Let's see. You tried to purchase items three or four times and each time it didn't work. So why would you expect that a fourth (or fifth time) would suddenly work?
Have you contacted the developer of the game to see what the problem is?

Can a thief use iTunes to restore/wipe my phone even though it has been remotely locked?

My iPhone 3GS was stolen last week and I used Find My iPhone to track it. I also successfully remotely locked it. I did not use the wipe function in the hopes that I might get it back. What I 'd like to know is if a thief can use iTunes to wipe the phone even though it's remotely locked? If so, how do they get around the lock?

If they connect the phone to a computer, they can restore it as new through iTunes. This will wipe everything that is on the phone. The remote lock is to protect your data, not to prevent the phone from ever being used again.

HT2736 Why can I not gift an item using gift card balance

I am trying to gift a 9.99 album to someone. I have $14.09 left on my balance form a redeemed gift card. When I try to gift the item, it tells me that Payment Information (is) Required. What gives? I don't care to tie a credit card on my iTunes account. That's why I use gift cards.

You can only use a credit card for gifting, your balance can only be used to buy content for yourself - from the page that you posted from :
Note: When purchasing an iTunes Gift, a valid credit card must be on file; you can't purchase an iTunes Gift with store credit. You can't redeem purchased gifts outside of the country of purchase.

Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

I'm sorry, I do not fully understand your question. However if you are looking for the email address which you have used for your iTunes account, you can find this out by using the "get info" command on any items you have previously purchased from iTunes and navigating to the summary tab.

Items purchased using gift card do not appear on computer though money has been taken

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