Items were damaged when they arrived.

Got my package the other day and noticed it had been crush on one side, opened it hoping for the best. All four of the items were damaged. The two skylanders figures were still in the plastic but they got detached from the packaging, but really what I was displeased about was that both my Xbox One games were crushed. Both cases are broken on one end. I wouldve brought it back to the local bby store but checked online and no one has them in stock and bby online doesnt cary one of the games online anymore. Im all for packing efficiently and all but the box should be a little cushioned! Please let me know what I should do. Thanks!

Hello BuddyLe,
I’m not much of a gamer myself, but I know I wouldn’t be very happy to discover my online order arrived in such a damaged state. I can imagine your surprise to find your games were not in the best of condition upon opening the box, especially if your local store doesn’t have replacement ones readily available. I’m sorry for any disappointment this may have caused.
In accordance with our Return and Exchange Promise, you should be able to receive a refund or replacement for any damaged items that arrive to your home. Using the email address attached to your forum profile, I believe I have found the online order you are referring to, and it seems the two damaged games are not in stock at your local store. However, I’ve sent you a private message to discuss our options from here. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Items were damaged when they arrived.

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