ITMS 9000 question

I am upolading my first book and received the message: ERROR ITMS 9000: Index_split_001.xhtm(14): element "br" not allowed here. It says the error occurs twice. I created the ePub using Calibre and am attempting to upload is using iTunes Producer. What is this message telling me and how do I fix it?

I'm having the same problem.
element "ol" not allowed here; expected element "li"
have you found any solutions?

Similar Messages

ERROR ITMS-9000:"This bundle is invalid. New apps and app updates submitted to the App Store must be built with public (GM) versions of Xcode 5.1.1

I submitted my IPA file to Itunes Connect using Application Loader and got the error message below. I have AIR SDK 13.0.0.111 and using Flash Builder 4.6.
Please help. Thank you in advance.
ERROR ITMS-9000: "This bundle is invalid. New apps and app updates submitted to the App Store must be built with public (GM) versions of Xcode 5.1.1 or higher and IOS 7 SDK. Do not submit apps built with beta software." ...

Hi!
I'm also using Air SDK 15 and I'm getting Invalid Bundle Error:
Adobe Air iOS Invalid Bundle
The bundle does not support the minimum version os specified in info.plisthttp://stackoverflow.com/questions/26047837/adobe-air-ios-invalid-bundle-the-bundle-does-n ot-support-the-minimum-version-os
Really need help
Michael

I'm Getting WARNING ITMS-9000:

Hi in Ttunes Producer after validation I am gettting two warning itms-9000 messages they are:
WARNING ITMS-9000:"WHAT_AM_I.ibooks : assets/search/searchIndex.xml : instance attribute 'serving' does not match term 'serv' This error occurred 1564 times." at Book (MZItmspBookPackage)
WARNING ITMS-9000: "What_am_i_sample.ibooks : assets/search/searchIndex.xml : instance attribute 'anyone' does not match term 'anyon' This error occurred 480 times." at Book (MZItmspBookPackage)
Can anyone tell me how to fix this

I got a similar issue with the same error code but a different word.
The strange is that the error message pops up after a successful delivery. I talked to the customer support, send them a screenshot and the next day the book was online, no further questions.
It seems that they are having quite a mess on theri hand with the code. I have another issue with an updated book that is going on now for over two weeks. THe team was working to fix the bug but a lot of things get messed up in the meantime. At least, the good thing is that there are people you can get on the line, talke to specialist and escalate things (and they admit that they are having issues, not that common for Apple).
Hope that helps
Edgar Rothermich
http://DingDingMusic.com/Manuals
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'

App upload: ERROR ITMS-9000

Hello world -
I'm attempting to upload a DPS app to iTunes; it was built in Adobe App Builder. Upon upload, I'm getting the following error:
ERROR ITMS-9000: "Invalid Code Signing Entitlements. The signature for your app bundle contains entitlement values that are not supported. For the 'com.apple.developer.ubiquity-container-identifiers' entitlement, the values in the array must start with the prefix provided by Apple in the provisioning profile, followed by characters that are uppercase or lowercase Roman letters [A-Z, a-z], the digits 0 through 9, dot ['.'], or hyphen ['-'], and not contain any wildcard characters. Specifically, value '7R584CUE64.*' for the key 'com.apple.developer.ubiquity-container-identifiers' in 'viewer.app/viewer' is not supported."
I actually get a variant of the same error, as well - just swap out the entitlement chain for "com.apple.developer.ubiquity-kvstore-identifier".
I can't find an asterisk on that value it's referencing anywhere. Can y'all lend a hand?
Thanks.

If anyone else has this same issue, try this fix. Just worked for me:
http://stackoverflow.com/questions/7656318/contains-entitlement-values-that-are-not-suppor ted

I successfully uploaded a book using iBook Author. I need to make a correction. I keep getting this error message: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage)

I appreciate any help or assistance. I have been trying to update one of my books for for the past few days with no success. I really just need to change two letters. But since I was updating I thought I would make a couple more improvements. I clicked disable portrait and made my pictures a little bigger to fit the whole page. But now I keep getting this error for multiple sound effects throughout the book. ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage). I did not change the audio. The audio files are placed in widgets. I had no problem the first time it uploaded. I have recreated my whole book from scratch and it still does not work. Does anyone have a suggestion? Thank you for your attention to my question.

Florida author wrote:
Could it matter that I am dragging my audio files onto my document? They appear to be in a widget once dragged in. I use the widget insector to make changes. However, I did not go to the top of the screen and click widget and then insert my audio file.
I don't believe that would make any difference. Drag-and-drop is just a UI shortcut for using the menu items.
Also some of the audio file were used in previous books. Would that cause an error?
No. Each book is a stand-alone entity. It doesn't matter if the same audio file appears in another book.
From what people have reported here, it looks like there is a bug in the submission system. Other than trying the suggestions posted in the linked-to thread, I don't think there is anything you can do to fix it.
I would submit a bug report to Apple though. Quite a lot of people seem to be affected by this problem, and if they hear about the same problem from lots of different sources, that will (presumably) elevate the importance of fixing it.
Michi.

I am getting the following error: Unable to authenticate the package: B_SPACE_NUTRITION.itmsp ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)

I am getting the following error when attempting to deliver my iBooks Author book package via iTunes Producer: "
Unable to authenticate the package: B_SPACE_NUTRITION.itmsp
ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)"
I understand that there's something wrong with the TOC file (.ncx), but I have tried everything and nothing seems to work. Every section of the TOC is labeled, so not sure why the navLabel issue is happenening.
Any help is GREATLY appreciated! Thank you.

Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
So, in complete frustration, I decided to transfer my content page by page from the blank template I downloaded from a vendor online to one of the "textbook" templates in IBA. This was a long process as I had to unlock and clear out the formatting of the template. But, once that was done and content was transferred over, all was good. I submitted/delivered the same content and preview book within the new template and it went right through the first time (all metadata was exactly the same as well).
Now, the iBookstore approval waiting process begins!
Good luck!

ERROR ITMS-9000 Errors

I am trying to submit a book via iTunes Producer (Ver 3.0) but I keep getting the below errors. Can you someone help me figure out what I need to change in my epub file to resolve these errors. I would be SO apprciative of any help you give us. Thank you!
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0019.xhtml(5): value of attribute "xml:lang" is invalid; must be an RFC 3066 language identifier" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: could not parse OEBPS/Text/index_split_000.html: duplicate id: heading_id_2" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0026.xhtml(44): element "blockquote" incomplete; expected element "address", "blockquote", "del", "div", "dl", "h1", "h2", "h3", "h4", "h5", "h6", "hr", "ins", "noscript", "ns:svg", "ol", "p", "pre", "script", "table" or "ul" (with xmlns:ns="http://www.w3.org/2000/svg"). This error occurs 5 times." at Book (MZItmspBookPackage)

May I suggest you look at the top of this page and clcik the Apple Support Communhities link and look for the iBooks Author > "Creating ePubs" discussion group who are perhaps more likely to help.

ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:la

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

ERROR ITMS-9000: "File given does not match type JPEG ... Image is likely corrupt

Hi ALl,
On compliing my book get these errors with ITunes producer...I've resaved the files out with photoshop and they seems fine?
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Umran/Music/iTunes Producer/Playlists/9780957408654.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780957408654.itmsp
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1cf629f[userString=An unknown error occured while parsing. Image is likely corrupt. Exception message: null]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1801285[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1e056e9[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@11d58e0[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@127c00e[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-5107: "VirtualLandscapesTheModernEra20002012.epub: Fixed-layout books must supply a text or bodymatter starting location in the guide." at Book (MZItmspBookPackage)
Any advice??? Hope someone can help!

iBookstore Publisher Support send me a fast response email which included some helpful info:
Please make sure that all image files inside the ePub end with one of the following: ".tif", ".jpg", or ".png" and that the file itself matches the file extension type. To check if the image file matches the file extension type, please right click on the image then select "Get Info". Once the info tab appears, please make sure that the file extension type of the image file matches the "Kind" found under "General".
For further information regarding embedded images, please refer to the iBookstore Asset Guide, which is available for download in the Deliver Your Content module in iTunes Connect.
And they INCLUDED THE TRANSPORTER LOG (!), the log generated by iTunes Producer as it tries to upload a book. We were able to search for the Validation Error # within the log and find out which image Producer was trying to upload when it encountered an error. Turns out the problem was a corrupted screenshot jpeg.
Grateful!

Error ITMS-9000: Invalid Segment Alignment

Hello everyone,
This is my first time submitting an app to the app store. I've done ad-hoc distribution before, but my client needs this app on close to a thousand of their iPads, and they have corporate offices everywhere, so B2B is the way I have to go.
Everything is built and tested and works fine. Certificates and Provisioning Profiles are all fine. I am at the last possible step and when I go to submit the .ipa file in Application Loader 3.0, I can't shake this message...
ERROR ITMS-9000: "Invalid Segment Alignment. This app does not have the proper segment alignment and should be rebuilt with the latest version of Xcode. Please contact Developer Technical Support if you need further assistance."
Here's the details...
The app was built in Adobe Flash CC 2014 using AIR for IOS 14.0. I used my PC for the actual building/publishing of the app and then transferred the .ipa file to my Macbook when I tested it and everything was finalized by the client. Application loader will not let me deliver the app to iTunes connect for submission. I keep getting this error.
I've tried everything I can think of. I've installed Flash CC on my Macbook and tried publishing again. All the Certificates and Provisioning Profiles were made and downloaded on the Macbook. I've tried submitting .ipas that were published in AIR for IOS 14.0 and 13.0. I've tried uninstalling xCode 6 and Application Loader 3 and using older versions. So far, nothing has worked.
Has this happened to anyone else? I'm really in a jam here. My client needs their app and I can't fix this last issue. It's very difficult because Adobe Customer Support says that the problem is Apple's Application Loader since the app works fine and distributes without problem ad-hoc. Apple Customer Support says they can't help either, since the app was built in a 3rd party software and not in xCode. If anyone can point me in the right direction, that would be amazing.
Thanks,
Lee

There's a huge issue with this on Adobe's developer forums.
This issue is happening to people everywhere, and it's only been happening for about 20 days or so. Before that Flash CC apps uploaded fine.
There is a successful workaround to the problem that a couple of guys came up with, but it's all terminal coding kind of stuff, and that's miles beyond my comprehension. That kind of coding is way past me, which is why I built it using Flash to begin with, because Action Script is simple. It would take me longer to figure out the work around that it did for me to build the app itself. lol
Any other ideas???

ERROR ITMS-9000 (again)

Ok, I'm stumped. I see other have had this issue but, nothing seems to fix this. This isn't my first book on itunes, and I didn't have this problem last time. I'm exporting from Indesign CS6. Here is my error:
Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 0001584010119.itmsp
                    ERROR ITMS-9000: "Emotional_Hangovers.epub: OEBPS/content.opf(11): element "metadata" incomplete; missing required element "dc:title"" at Book (MZItmspBookPackage)

Anyone? Apple? Anyone can help me understand this?

ERROR ITMS-9000 with remote MP4 video

Hello,
We have created an ePub and we are trying to publish it with iTunes Producer. The book contains embeded videos. The videos are not included in the ebook but hosted remotely since they total 1.5 GB and we need to mantain the ebook size very small.
When we try to upload the epub file, we get the following error from iTunes Producer :
ERROR ITMS-9000: "Error Parsing file /OEBPS/http://www.ourwebsite.com/ebookname/videos/video.mp4" at Book (MZltmspBookPackage)
Any suggestion on how to solve this problem ?
Thank you

Hi. Me too, I have the same problem. Did you solve it?
The epub is validate with epubcheck, it is also possible to read it with iPad, watching regularly the videos, but apple store doesn't approve it.
Is there anybody who can help?
Thanks

ERROR ITMS-9000 "File given does not match type JPEG....

I'm trying to upload our iBook. I first did an export outside of publish, then did publish and reloaded everything under the .itmsp file publish created. About 10 minutes into the upload, I received a message that read:
1 Apple's web service operation was not successful.
2 Unable to authenticate the package ISBN#...:itmsp
3: ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@387eb9b2[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
4 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@6bad662[userString=Thi s file does not start with a start of image marker.] at Book (MZitmspBookPackage)
5 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@450fcee3[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
6 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@69c736ea[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
7 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@15e672e7[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
8 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@4c812a6ec[userString=T his file does not start with a start of image marker.] at Book (MZitmspBookPackage)
9ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@54180fd6[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
Any suggestions would be greatly appreciated.

I had done screen shots on the iPad and then emailed them to my Mac. I then worked to cut the black bar off the top, but some how Photoshop wasn't saving them correctly. I couldn't even reopen them in PS. So, I downloaded them again, went back in, saved them as .jpegs and then reuploaded. That solved it. It was quite bizarre.
Now trying to get the description listing right in the iBookstore.
I wrote the piece out, I thought in TextEdit. Then pasted it into the box in iTunesProducer. When I was getting the error message above, it also was saying that there's a 4,000-character limit. So, I copied it into Pages and did a character count and saw 3,887. I still had to cut about 500 chactacters out. Support responded and said I was still very close to the limit, so I don't know what it was they were counting. My Pages counter said it was close to 3,300....
My problem now is that they have bullet points on lines with no text now. They've fixed it from how it was first diplaying. So, I'm trying to get that cleaned up. It's their fault, but it looks like me, the publisher, is the one who is clueless......
Here's the link to our iBook!
http://itunes.apple.com/us/book/2012-science-prophecy-ancient/id555557425?mt=11

Error ITMS-9000 - iBooks delivery

Hello everybody.
I have made a ebook, that i want to publish to iBooks store.
I have made the ebook in Pages.
When i try to to publish the epub to iBooks store with iTunes Producer i get the error ITMS-9000.
I have some pictures in my ebook.
What shoud i do?

It looks like a possible encoding problem. You should try making sure that the path of those files does NOT include any words with accented characters in them, like Sk?rmbillede appears to be. Also no spaces probably.

Error ITMS 9000 Fragment Identifier

Hello, I was trying to add the required sample to my iBook file and reupload it to the itunes store, however, after add my sample, I tried to redeliver it and received an error. ITMS-9000: "OPS/content1.xhtml(3): 'anchor-3': fragment identifier is not defined in 'OPS/content2.xhtml'" at Book (MZItmspBookPackage), it continued on with that same error except the anchor number continually going up (EX: anchor-4,anchor-5,anchor-6.....anchor-31). I've tried to adding everything, and I don't understand what the problem is, I've never had this problem, and I've uploaded and updated 4 books now to the itunes store.

After a few more hours at this, I can see why no one replied. The answer is, "You made some mistake and it is up to you to find it." I did, but I cannot tell you exactly what the mistake was. I made a copy and did as someone suggested, looking for all the text boxes that had plus signs. I found a few and corrected them. I did as Fabe suggested elsewhere and did Select All on each page. One thing that showed was that a lot of my image containers were larger than I had realized, extending well beyond the layout boundaries. I resized them all to fit within the boundaries. I also found a few other image problems. I then trashed my previous book and sample chapter files and saved both under a new name, and to my amazement it "delivered." I'm now waiting to buy a copy of my own book.

ITMS 9000 question

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