ITms movie subtitles problem on iPad

Hi all, renting a movie with iTms I cannot get subtitles when viewing on the iPad (check image posted - in french). On the subtitles menu of the iPad video app no option : only deactivated and no way to activate it.
If I use the iMac instead the iPad subtitles appears correctly and can be choosen.
Any idea ? Solution ?
Thanks by advance,

It's hard to say what went wrong or why it happened but other users have reported this same behavior with downloaded movies.
I don't know how to prevent it - but the next time it happens - try this. When the screen freezes, quit the app and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Try the videos again. If they will not open - try this. Swipe to right from your home screen to bring up the search feature on the iPad. Type in the name of one of the movies. when it shows up in the search - tap on the movie icon and the movie should start to play. Let it go for a minute or so and then hit the Done button. Go back to the videos app and see if they will play again.
Another thing that seems to unlock the frozen videos app is to download a podcast - a free one of course. Play the podcast for a minute or so - then go back to the video app and try the movie again.

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