Itouch 4G not recognised in Windows XP or Itunes.

I am trying to get my music on my new 64GB 4G Touch. It doesn't show on my laptop or 'Devices' in iTunes. The diagnostic in iTunes shows no Touch connected. I have followed the links on the support pages and troubleshooting guides. I have gone into the Divice Manager in XP and deleted the Apple USB driver, scanned for new hardware where the iPod appears under Imaging devices. Installing the driver results in the laptop going BSOD. My laptop has a built in camera and this has the most recent driver (9.4 something as per the Acer support site or when I ask for an updated driver through My Computer I'm told it's the most recent)
This is getting extremely frustrating with numerous crashes of the laptop due to serious errors, disk checking etc. 32GB of music I can't sync to my new iTouch.
Anyway, Acer 5630 with Windows MCE Home Edition Service Pack 3. One week old 4G iTouch.
I'd be grateful for some pointers...............

See if this article helps - http://support.apple.com/kb/TS1538

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IPod Touch not recognised by Windows 8 or iTunes whilst in Recovery mode.

Hello!
I recently updated my iTunes account and during the update on syncing my iPod touch (5th gen) my iPod put itself in to recovery mode and now both iTunes and my computer (in Windows 8) wont recognise my iPod.
I've followed the steps here> https://support.apple.com/en-au/HT204095
But I've had no success, the main stop I get to is when in Device Manager (where there are two entries under 'Other devices' both entries have a '!' in front of them and are listed as ' Apple Mobile Device (Recovery Mode)') in Windows when I get to "Install disk" and input-ing the file Apple support suggests, an error message comes up saying that the folder I've selected doesn't contain a compatible software driver for my device.
On plugging in my iPod my computer makes the normal 3 pings and begins to charge with my ipod lighting up and saying to connect to iTunes, but Windows does not recognise it. I've tried my other USB ports, my other USB cable (all genuine Apple Parts) and I have tried another computer (also Windows) that did not recognise my iPod.
I have confirmed that Apple Mobile device is supported in the programs and have restarted it as well.
I've also removed and reinstalled iTunes and removed other 3rd party software (like the software for my mobile) as the article suggested. The only thing I haven't done is fully removed all my Apple Software entirely and then reloading it but I thought before I make this big leap I'd check if there were any other ideas from everyone.
Any ideas? I'm a bit stumped with this as it seemingly happened for no other reason then iTunes updating.
Thanks

Yes I've got the original USB that the iPod came with and I've tried all 3 of my USB ports and my other USB devices are working with no issue.
I've been through my antiVirus too and the internet firewall, disabling and then retrying, but with no changes.
I think I'm just delaying the inevitable of taking the time to uninstall everything and start again.
Thanks for the help!

Ipod Touch not recognised by Windows 7 or Itunes

Windows 7 recognised my Ipod and was happily charging away but I couldnt open itunes as it said some files were missing so i updated to the newest version of iTunes as of today (3rd Aug).
Now my ipod wont sync to iTunes and wheni check the devices and printers section (sorry am quote un techy so dont know the lingo) it has an exclamation mark in the box named "Apple Mobile Device USB Driver"
I have tried troubleshooting this but it says "an error occured while troubleshooting" Error code is 0x8E5E03F9
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Try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
and look the the AMDS i this one:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or here:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

My ipod touch is not recognised by windows 8 or itunes

Help!!! My ipod touch has now stopped working on Windows 8 and in itunes. It does not even recognise it when I connect it. My Nano shuffle still works fine!!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
The iPod touch use additional drivers than the Nano.

Solution to iPod not recognised by Windows XP and iTunes

I have seen many people having a really hard time with their iPods when they suddenly get a message saying that an unknown usb device has malfunctioned...etc, when they connect their iPod on their computer. I had this problem too and for a few stressfull days i have been searching for a solution and testing my iPod on other computers to see if it's its fault.
I found out iPod was ok and the problem was on my computer as my iPod worked fine on my friend's laptop. So i googled for a solution for this usb bug and found out it has been happening to other devices such as external hard drives.
I spotted someone saying that by turning off the computer and pulling the socket for 30 mins so that no electricity goes into the computer solved his problem.
At first i couldn't believe it was that simple because i had tried everything written on apple's support pages, tried to update the usb drivers (after reading a post), even messed up with BIOS and registry keys. To no avail.
But i tried this and left my pc shut for some hours just to be sure. It worked and i couldn't believe my eyes!
I hope someone finds this helpful. Unfortunately I don't know to whom goes the credit since i don't remember where i read it.
iPod 5G 60 GB Windows XP
iPod 5G 60GB White Windows XP

Hi all, seems to be a lot of issues with this little device. All it has to do is play music like any other mp3 player. Unfortunately, it can't even do this. The two other mp3 players I have work without fault, don't require a 35 meg program download to work, don't need to be connected to a computer to recharge the battery and I have never needed to "Do the 5 R's" to try and fix problems. I have never needed to unplug printers to get my computer to recognise the other players or had to decypher "blinking light codes" to understand what the device is doing. Still there are die-hard Apple fans who will say there must be something wrong with your computer. I had believed that Apple were superior in a range of ways yet with my first (and last) foray into the world of Apple products, I find this to be untrue. I don't want or need the frustration that I have experienced with this device and from the number of people on this forum, I would say that I am not alone.
Garn Get

My ipod is not recognised in windows or in itunes

I'm using winows XP. How do I fix the problem?

You replied to me. I do not understand your answer since the issue is with iTunes on the computers not seeing the iPod. Nothing about not charging.
missyapple16 wrote:
Have you considered that it could be your charger that is faulty? If this is not the case, you may need to contact apple itself.

Ipod in not recognised by windows or itunes. PLEASE HELP!!!!!!!!!!

I have a 5th gen 30gb video ipod which was fine up until the start of january when i tried to connect my ipod to my laptop and it was not recognised by windows as a usb device, i'v been through the device manager and can not find it there. USB port are fine as other things connect, i've tried 3 different usb cables. I've run diagnostics and got the following
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1501
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-15 13:16:51.
Video Display Information:
ATI Radeon Xpress 1150
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.2.3
Serial Number: 8M6398VKV9K
Can someone please please please help me, i've run the 5 r's, i've tried to put it in to disk mode etc etc and still it will not connect.
it looks like many people are having this problem with the same model.
You can e-mail me direct on [email protected] if easier.

Same as, although a new development on this last night, I borrowed a mates USB hub that has it's own mains power supply and for a short time my laptop recognised my IPOD, I obviously thought i had found the solutions as it started to sync at which point the smug smile left my face as i could smell burning plastic. Yep, the usb cable was melting in to the USB hub. so not only won't the sodding thing work properly it is a god **** fire hazard. Luckily our producst that cost hundreds of pounds are supported by friendly and helpful people at Apple!!!!!!!!!!!!
Oh and i downloaded itunes 7.6 last night and nothing.
PLEASE HELP!!!!!!!!!!!!

Shuffle is not recognised by Windows or iTunes on first installation

Hi
Just got an Ipod shuffle, which was marked down in price due to missing ear phones. Tried the installation software but when asked to connect shuffle to check to see if it needs formating did so, and the shuffle is not recognised by windows or the installer software.
Tried to go through apple chat, but when prompted for S/N it says that my shuffle was registered in Aug 2005 and not valid for chat support anymore. I suspect that the shuffle is returned goods and that it may already be registered to another user. Would this stop my computer recognising it?
Have downloaded updater and run that, same result.
OS is Windows XP Pro
USB port confirmed working
Itunes 6.0.4.2
Ipod Nano running okay on same machine.
Ipod Shuffle is only showing constant green light when plugged into USB port (showing that it is at least getting power)
Any ideas, there seem to be similar threads to this so is it a common problem.
thanks
CDR

Did you try all the steps here:
http://docs.info.apple.com/article.html?artnum=61711?

Ipod 5 not recognised by windows or Itunes, no drivers found in devmgmt.msc

Hello there.
My Ipod 5th Gen is having problems. When I try to connect it to my windows 8 laptop I get nothing. Not even an "unrecognised device" message. I am guessing there is no driver to process it, or something like that. All my other USB devices are working.
I have tried all the ideas listed on the support. when I take a screenshot and try to find it as a camera, nothing appears. There is no "portable devices" section, no "other devices" section. It is completely unresponsive.
I have no conflicting software, and everything has been reinstalled, including AMDS.
Here is a screenshot of my Devmgmt.msc:
thanks In advance.
Joseph

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates

Ipod 5th generation not recognised by windows 7

HIIII,
Purchased an ipod touch 5th generation on 5th december 2013, couple of months ago the home button stopped working. completely!
I switched to assertive touch and so far its been pretty good.
but with the recent update of the software 8.1 i think my windows 7 laptop wasn't recognising the device and nor was it syncing or being recognised by itunes.
I tried resetting the ipod and my laptop but none of it works.
would appreciate your help.
Thanking you.
Deb

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

TS1538 iPhone 5 is not recognised by Windows 7

My iPhone 5 is not recognised by Windows or iTunes at all. It does not appear in Devices & Printers or Device Manager. Nothing happens to Windows when I insert the cable into the USB port. Is it possible that it is a faulty cable, or is there a software issue that I am unaware of?

Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)
From Here > http://www.apple.com/iphone/specs.html
More Info Here...
http://support.apple.com/kb/TS1538

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

Help - my iPod Nano is not recognised by windows

Hi I have recently bought a new ipod nano (8gb Aluminium case) and it is not recognised by windows. I have run through all of the trouble shooting tips (reseting ipod, reinstalling itunes, getting latest windows updates, even deleting my temp files). I have also tried all USB ports and tested them with a memory stick to make sure that they are working.
I can hear the standard windows sonic (ding-dong) when I plug in the ipod, but there is no indication of it in my computer or itunes.
Can anyone help me here?

Have you tried putting your iPod into disk mode, then connect it to your computer?
Putting your iPod into disk mode
If that doesn't seem to work, try out all the troubleshooting steps in these links:
The Five R's
iPod missing in My Computer or in iTunes
-Kylene

Ipod not recognised by Windows - need urgent help!

Just bought my Ipod Mini. Found out that Ipod is not recognised by Windows because Ipod is configured for Mac...
Restoring to factory settings not possible because Windows does not see the Ipod. What can I do?
laptop Windows XP

First, make sure that the iPod is fully charged.
iPods come pre-formatted for Mac, so you will need to format it for Windows.
See this article to verify its format: How to determine iPod's hard disk format.
Make sure that you have the latest iPod Updater software
- Download the Update Installer to your PC (do not run it from the web site).
- Place the file on the Desktop, or in a Folder you can remember/find.
- You also need to install the Updater software by double-clicking on the file that downloads.
- After you install the Updater to your PC, reboot your computer.
- After rebooting, run the Updater.
--- Go to: Start ==> Programs ==> iPod.
- It should initialize then ask you to connect an iPod.
- Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
--- Choose the Restore option and it will update your iPod's firmware to the latest version and format (erase) your iPod's hard drive.

Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

Itouch 4G not recognised in Windows XP or Itunes.

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