Itouch froze on "connect to itunes" screen while updating

Itouch froze on "connect to itunes" screen while updating from 5 to 5.01, what to do???

It happen to me several times, I just simply wait until it is out of battery and connect it to my itunes and it will show up in my computer. if the problem cannot be solved in this way, you can connect it to computer after several days of running out of battery and it may work. I know it is a little bit stupid idea,but it did work on my itouch

Similar Messages

HT201263 Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.

Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.

It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.

Hi my 32G itouch stuck on connect to itunes screen

hi....i am having issues.....a few weeks back my itouch just acted funny and 'died' i thought it was the battery and put on my dock like anyother time....well, after a time on the dock it went to the 'connect to itunes' screen....i cant get it to do anything!
when i plug it into my laptop with itunes, itunes says it detects an ipod in recovery/restore mode..... so i then have proceeded to restore.....no dice
i hit restore, it does basically all the ldownloading it needs to to, and just before it appeasrs that its going to finish, it says 'restore failed, due to connection time out"
i have tried holding it in my hands and resetting it, ive tried the sleep/home button combo and ive also tried 'hold the buttons, then plug into comp thing'....
can anyone help me? thanks in advance

This should be easy. Disabling the computer's security software during the download and update usually resolves the time out problem.

Laptop not showing itouch. iTouch locked on "connect to iTunes" screen

computer not finding ipod touch. iTouch is locked on "connect to iTunes" screen.
Any ideas on how to fix this would be welcome.

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

IPhone3G got stuck on connect to iTunes screen while doing upgrade iOS 4.2

Right after my iTunes 10.1 downloaded the iOS 4.2, it automatically started installing and sync-ing to my phone as usual.
It restarted itself, apple logo came out and ...
1. Stuck on "connect to itunes" screen eventough it was connected for the whole time. Unplugged it and plugged it back in, still got the same screen.
2. Neither my PC or itunes recognize it at all.
3. Unable to do soft reset but hard reset is ok. When i turn it on, the same screen comes out after the apple logo and got stuck until it turns itself off in about 30 sec.
3. Tried to connect it to the usb/itunes many different ways when the "connect to itunes" screen is on, but still got the same result.
4. Tried to do factory reset by holding the home button and connect it to the usb until the itunes recognize it, but still no luck (u can be sure on that it was properly done since it's not the first time i'm doing it).
FYI: the phone has never been serviced or customized.
Need some help ASAP here ppl. Please!
Message was edited by: Barsaa

I'm having the same problem too. I've been trouble shooting it based off advice from Apple's website and other people's information but so far nothing has worked. When I turn it on, it says connect to iTunes. I do. When I can get iTunes to recognize the iPhone is plugged in (which I seem to be able to only do when I stop and restart the Apple Mobile Device service), it says the phone is in recovery mode and has to be restored. I go through the process and so far it always stops on the "preparing iPhone for restore" process. Then I get the following error message ... the iPhone "iPhone could not be restored. An unknown error occured (1604). I seem to keep getting the 1604 and I haven't found a workable resolution yet for it.
If anyone could help, I would be so appreciative.

Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

3rd gen - stuck on connect to itunes screen after update

I have recently tried to update my ipod touch 3rd gen to IOS 3.4.5.
10 minutes later it said that the update had failed. After that had happened the ipod was still on charge showing the connect to itunes sign, I looked at itunes and it wasn't recognised there or on 'My Computer'. I uplugged it and the Ipod continued to show the connect to itunes screen for 15-20 seconds after that the screen went blank. I tried to turn it back on again and it showed the apple logo and then straight back to the connect to itunes screen again for 15-20 seconds.
I have tried the following to restore it:
1. Hold the Sleep/wake button
2. Hold the Sleep/wake button and home button
3. Hold the home button while plugging it into comupter and wait for it to recognise (it didn't)
4. Reinstalling Itunes
None of these work. I really need the ipod to work help

Has your iPod ever been jailbroken firstly?
Is iTunes reading that the iPod has connected?

IPod stuck in "connect to iTunes" screen after updating software

I wanted to update my iPod touch to iOS5 after waiting for a long time. I synced and transferred purchases twice to make sure all my stuff was in my iTunes library, and then updated it. The update went fine but there was an error message saying that it could not restore the iPod. I went to troubleshooting and it said to update to the latest version of iTunes, which I did, involving a restart. When I started up iTunes again, it said it was the most recent version 10.7 and all of my songs, apps, etc. are in the library. The problem is I can't get my iPod to connect to iTunes now. It went into the connect to iTunes screen before I updated the software and it has stayed like that. I tried plugging and unplugging it, switching the USB ports and cables, putting it into recovery mode, but it will not show up on iTunes or on my computer. I also noticed that when I hold down the sleep/wake button for a few seconds, it shuts down immediately instead of having the "slide to power off" screen come up, and then the apple comes back onto the screen and it goes to the "connect to iTunes" screen again. I have tried all of the troubleshooting guides on the website, but it doesn't change the screen. I tried putting it into DFU mode and something came up on the computer saying "installing driver software" and it said DFU mode or something, which usually happens when I plug in my iPod, but after my iPod wouldn't turn on at first, and when it did, the same screen came up again. When I unplug it from the USB cable, it stays on the screen for about a minute before it turns off and the screen goes black. This is the screen it's stuck on
I'm not sure what else to do, all suggestions will be greatly appreciated! Thanks so much.

You try on another computer to help determine if you have a computer or iTunes problem. If it works on the other computer that indicates a computer problem and more work is required to fix that problem.
If iTunes on the other computer yuo can do the following to make that computer the syncing computer until you can fix the other computer. For how see:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

IPhone 4 stuck on "connect to iTunes" screen after update uo iOS7

Hey guys.
So, second day here, without any progress at all. Yesterday I tried to update my iPhone to iOS 7, but now it's stuck on the iTunes logo screen, showing to connect phone with usb. I tried it all, recovery mode, DFU mode, re-installing iTunes, installing older version of iTunes, restarting pc, unpluging and so on.. nothing, just nothing, iTunes doesn't recognize it. You can hear only the beep sound when u plug in, and then it stays in "connect to iTunes" screen. My iPhone isn't jailbroken, if someone asks. PLEASE help guys, really desperete here, don't know what do really any more. Any help apriciated.

Hey corubathedog,
It sounds like your iPhone was kicked into recovery mode, which I understand can be very frustrating. However, the following article will help to resolve this issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

I have an iPhone 3g 8GB model. Stuck on the 'connect to iTunes' screen after update of 4.2 iOS. Solutions please?

I did the 4.2 update on my iPhone 3g. But after downloading and updating it, the phone is now stuck on the 'connect to iTunes' screen and does not move further. Tried the recovery mode operation also, but everytime in the end, it hangs at the end and shows the ''We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.' I tried all the usual suggestions of updating iTunes version and updating the Windows updates, but no luck. Even uninstalled the anti-virus. Please help.

It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.

HT4623 locked in connect to itunes screen during update

I am locked in connect to itunes screen since ios 6.0 update. I can not get it to turn on at all
Please help!!
Thank you!

so do as the diagram states: connect your phone to your computer and restore via iTunes.

Itouch froze in "Connect to iTunes" symbol?

My friends were playing with my iTouch then it suddenly froze I pressed the buttons randomly then it turned white and froze there. I left it there for a few hours because I'm at school. I charged it later, after that it showed me the "Connect to iTunes" symbol. I tried connecting it to iTunes. I tried restoring it but it kept on stopping and I kept on trying to restore again and again. Please help me! I don't know what to do!!!

You need to do a DFU (Device Firmware Update) restore.
Instructions for putting your device into DFU Mode: http://www.iclarified.com/entry/index.php?enid=1034
Be sure your iPod is plugged in to your computer and iTunes is open before you do this.
Also, this will erase ALL of your data on your iPod.

My iphone 5 has frozen on connect itunes screen while updating on my pc

Hi everyone , How do i fix this problem ? i plugged my iphone 5 in to my laptop and then clicked the pop up saying update you ihone .. after coming back to my iphone 5 min later i exited out of a pop up message without reading. that message could of be telling me it has not completed update and go back to normal but i dleted it. now my iphone is frozen displaying the itunes connect scren.
Thanks

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.7.0.21
QuickTime 7.7.1
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number ****
Current user is not an administrator.
The current local date and time is 2013-06-25 20:39:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon (TM) HD 6770M
ATI Technologies Inc., Mobile Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone running firmware version 6.0.1
Serial Number: F1*******TWG
<Edited By Host>

TS1538 my iPad is stuck on the connect to itunes screen after updating.

I have seen several post about screen locked on the iTunes connect after updating software. I have tried all these methods. My iTunes does not recognize my device and my device will not turn on so I cannot do a reset. I tried the hard reset by pressing both the home button and the on/off switch and then connecting to my computer. My computer dings like a new device was connected but I cannot see my device in iTunes.
Suggestions appreciated.

If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without be charged again. Also, if you have IOS-7, read this.

My iphone 4 is stuck in the 'Connect to itunes' screen after updating to OS7.

I have an iphone 4 which worked perfectly before. I went through the update process to the latest OS and now I can't get it to progress beyound the iphone setup screen. itunes sees it fine and reads it fine but whichever option I pick it goes through the process, gives me all the progress bars etc and goes through the motions of restoring from backup but then it just loops back to the setup screen. Can anyone help please?

Hey MarcoCr,
Thanks for the question. It sounds like your iPhone is currently in recovery mode. To resolve this, you will need to restore the device with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

Itouch froze on "connect to itunes" screen while updating

Similar Messages

Maybe you are looking for