Itouch will shut off and restart everytime it starts to play, PLEASE HELP!

I've bought my itouch, 2nd gen. about 1 week ago and have tried numerous of times to put videos into my itouch and although it appears and works on itunes perfectly fine, but whenever i play it on the itouch, it DOES NOT play but SHUTS OFF and RESTARTS itself. i've tried to RESTORE the itouch, restart it, and even made sure that my videos are in MP4 format but nothing seems to work.also, i've tried to upload various of videos butthe videos are not the problem. i have not dropped my ipod or damaged it in any way and it is still in its PERFECT condition.please help me to get my videos to start running on the itouch. thankyou so much!
Message was edited by: itouch video help

if you've tried all the troubleshooting steps http://www.apple.com/support/ipodtouch/troubleshooting/ipodtouch/
then you need to take/send it to apple to get it checked out

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