ITS Dumps while Approving Shopping cart as Manager

Question

Hi,
I logged into SRM system as a Manager to Approve Shopping cart.
Click Start Enterprise Buyer Inbox link and then Click Approve icon for a shopping cart.
The following errors displayed
Error when processing your request
What has happened?
The URL https://sapdev30.xxx.xxxx.xxx:1443/sap/bc/gui/sap/its/BBP_BGRD_APP/! was not called due to an error.
Note
The following error text was processed in the system E02 : Error message occurred.
The error occurred on the application server sapdev30_E02_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
SYSTEM-EXIT of program SAPMSYST
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system <SID>in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapdev30_<SID>_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server sapdev30_<SID>_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Any cluse, please tell me.
Regards
Srinivas.

Answer 1

Hi
<b>Couple of reasons can be possible here for the short dump (on ITS) -></b>
What all errors you notice in transaction SM21, RZ20, SLG!, and ST22 Transactions ?
Please paste complete short dump details, by saving the same in a notepad(text) file.
<u>1. User attributes missing
http://help.sap.com/saphelp_srm50/helpdata/en/fa/fa7d3cb7f58910e10000000a114084/frameset.htm
2. Missing roles to the Approver user
http://help.sap.com/saphelp_srm50/helpdata/en/a0/10213862f7bd47e10000009b38f8cf/frameset.htm
ALso pls check the following:
-->activate the services through SICF tcode.
> Go to SICF transaction and activate the whole tree under the node Default host>sap>bc>gui>sap>its.
Are all the ITS services published correctly ?
Please ensure IACOR service must be running correctly before publishing the HTML Templates using the report - W3_PUBLISH_SERVICES
When you are using the Internal ITS,you need not run the report W3_PUBLISH_SERVICES.(only SIAC_PUBLISH_ALL_INT report )
Is IACOR running correctly ? chk it out using SMICM Transaction.
What all errors are you getting in ST22, SLG1, SICF and RZ20 transactions. ?
Have you maintained Z roles for the ITS users or maintaied Z roles using PFCG transactions ?
Are you using Integrated ITS or ITS service on a seperate site. ?
Ensure that the Internet sites in SRM system are maintained in table TWPURLSVR using SM30 Transaction.</u>
<b>Other related links -></b>
Re: why can I not find Service BBPGLOBAL in TA SICF?
Re: Problem on SRM logon
Re: The ABAP call stack was: SYSTEM-EXIT of program BBPGLOBAL
Re: Dump
Re: ITS_CANT_LOAD_INCLUDE in BBPstart service
Let me know the details.
Hope this will help.