Its taking a long time to update my version of Creative Cloud desktop app. What happens if I cancel?
You will need to complete the CC Desktop update in order to install new CC apps on your computer. Just resume the install when you have restored connectivity by visiting the Download Center and clicking the Install link on any CC app, including the CC Desktop app.
Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.
Similar Messages
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AAM not updating itself to Creative Cloud Desktop app
I had the Creative Cloud desktop/toolbar app running briefly yesterday but was frustrated by having the CS6 and CC versions of various apps running side by side, so decided to uninstall everything and do a clean install. I ran the various uninstall programs and the cleaner utility, then re-installed AAM, AI and PS as a starting point.
AAM has not updated itself to the Creative Cloud desktop app, and if I go to the Download link for the Creative Cloud desktop app and click on Download, it just switches to the AAM app, and does nothing.
If I look in the updates section of AAM, there are no updates for AAM itself and Creative Cloud Desktop is not an installable program in AAM either.
Can anyone help me in either triggering AAM to update/install Creative Cloud Desktop, or provide some manual installation steps?
Many thanks,
NickWe may want to see what Nick's OS is before we go into to many details.
Here is a quick tip though for Windows 8 and 7 64-bit users which might resolve your difficulties.
Go to C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old
Close and relaunch your browser
Sign in with your Adobe ID and password to https://creative.adobe.com/products/creative-cloud
Download the Creative Cloud app. -
I have just bought iphone 5 and i have a problem in charging it , firstly it took a long time to charge when i opened it to the first time , and its nearly dont charge on 110 output, and its taking a long time to charge on 220 reaches 50% in 1 hour is this normal?
The charger block is universal and is able to handle multiple votages. One hour to reach 50% seems fine to me if the phone was completely flat to start with. Just leave it on charge for as long as it takes to reach 100%. I leave mine connected overnight all the time and it does not harm the battery
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Why are my apps taking a long time to update both on my phone and iPad?
Why are my apps taking a long time to update both on my phone and iPad?
Hi ariasm21,
Thanks for visiting Apple Support Communities.
If the App Store on your iPhone seems unresponsive or app updates are not completing, try the steps below.
First force close the apps using these steps:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app's preview up to close it.
These steps come from this article:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Next, restart your device:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Try updating an app again. If the issues persist, you may want to troubleshoot your internet connection next:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
All the best,
Jeremy -
Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.
Hi, Jeff.
I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
Thanks for the tips. -
I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help outHello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter -
Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)
Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
MHi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected] -
I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.
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Creative Cloud Desktop App Manager never self update correctly
I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
Perhaps the CC Desktop App Manager is not needed?Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Illustrator CC2014 and Update Creative Cloud Desktop App
Hi,
I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
I would be very happy for your help!
Thank you in advance!First, to uninstall and reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
(2014) Creative Cloud Desktop App updates
I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014). Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?
I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
the magic bullet seems to be —
After getting rid of any trace of CC Desktop App
Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
Install new download of AAM
Install new download of CC Desktop App. -
I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.
uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions
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Creative Cloud desktop app doesn't show apps/can't update
Hello,
I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
I don't get any apps listed. I click on the Reload button but nothing happens.
I have a solid internet connection.
The error says: Download error. Please retry to try again or contact customer support.
Any tips on how to solve this?
Please send help asap!
Thanks very much,
MabelPlease check if these links are useful.
Not all apps displayed for download | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
Hope it helps you.
Regards
Rajshree -
Problem with Creative Cloud Desktop app since update to Windows 8.1
Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU: Intel Core i7-3770 (Ivy Bridge-DT, E1)
3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard: ASRock Z77 Extreme6
Chipset: Intel Z77 (Panther Point DH)
Memory: 16384 MBytes @ 666 MHz, 9.0-9-9-24
- 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
- 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics: Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
Intel HD Graphics 4000, 2112 MB
Graphics: GIGABYTE GeForce GTX 660 Ti
NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive: SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound: Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound: NVIDIA GK104 - High Definition Audio Controller
OS: Microsoft Windows 8.1 (x64) Build 9600 -
Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
RachelHi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora
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