Itune 11.3 is not picking up my iphone5 and iPhone4
Dear User group,
I recently update my iTunes to version 11.3 on my windows 8 64bit operating system. Every since i have update the itunes software, itune does not even pick up any of my devices, i have an iPhone 4 and an iPhone5. both devices are updated with iOS 7.1.2. I'm highly irritated because i use both my device as ipods too and i have the latest Tomorrowland 2014 sets and i can't sync. beside not being able to sync, iTunes does not even pick up my devices. Can someone please assist me.
iOS: Device not recognized in iTunes for Windows
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ITunes Windows Logo Error/not picking up iphone or ipad
Firstly I connected my iphone to iTunes but it did not register, tried my iPad and again didnt register. Repeated numerous times shutting down iTunes and restarting computer. I then uninstalled iTunes and downloaded the new version from Apple. It downloaded ok but when I clicked on the Apple desktop icon it came up with the message "does not meet windows logo testing". It continues to open iTunes but says I can't burn to a cd(not fussed) but more importanlty it still doesn't pick up my iphone or ipad.
Does anyone have any ideas?
Message was edited by: GrooveRidarstill no joy I'm afraid. I've ran diagnostics in itunes but this site wont let me paste the results.
here's a few I could paste on here
MDeviceIoControl: GetOverlappedResult failed
2010-08-06 18:30:17.911 [2960:dc4]: AMDeviceIoControl: pipe stall
2010-08-06 18:30:17.911 [2960:dc4]: USBControlTransfer: error 31, usbd status c0000004
2010-08-06 18:30:17.911 [2960:dc4]: command device request for 'getenv radio-error' failed: 2008
device did not return saved USB log
AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed -
If you have an itunes acct that was not set up to share and the lap top it was on is no longer working, is there a way to open up the old itunes acct to get music and photos off of it? This was before Icloud was available. Can you reset your itunes password somehow?
iTunes and the iTunes Store won't have anything to do with your photos. Those would be stored only on your laptop unless you made a backup of some sort. If you didn't, and the hard drive in your laptop has failed, then your photos are gone unless you wish to pay a disk recovery service a lot of money to try and get them back.
As to your music, if you purchased it from the iTunes Store you can probably re-download it. Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time. You can see what content you can download here:
http://support.apple.com/kb/HT5085
You can also re-download content using an iOS device.
For full instructions, see:
http://support.apple.com/kb/ht2519
Regards. -
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Raja T -
how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one., how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one.
If you don't have an icloud account, then icloud is not the thing that's popping up a window.
If you are being asked to enter a password when accessing itunes, then the problem may be that you have purchased items (apps, songs, etc) on the device that were purchased using a different itunes account than the one you currently have defined on your device.
Purchased items are forever associated with the itunes account (the apple ID) that was used to make the purchase. If you change the ID on the device, you won't be able to update any of them. You'll have to purchase them again. -
I am on Windows XP. Updated to latest iTunes but it would not install. Tried again and the system hung. I did a restart and iTunes had completely vanished from my system. Tried to do a new install but it won't finalise. Can anyone offer any suggestions?
OK, lets do a complete overhaul to make sure it's working ok.
First to check your Windows system file for any corruption:
Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer.
Start iTunes and see if it is ok.
If it doesn't, will have to go through the whole process of uninstalling and installing acccording to the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
(Referenceinstructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components)
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
I have tried to use Siri after upgrading to ios7 and now the ring just spins with suggestions of what to ask , but Siri does not pick up my voice and Siri does not speak back.
I have internet connection , I have done a phone reset etc etc , it was working fine before the upgrade , any ideas please.?
Also have the language set to uk english ..
Upgrade to iPad 4 worked fine , just the phone. (Iphone5)ok, got the same problem! here is what i tried and found out:
ok, now i tried again a factory reset and it didn't help...
Also tried a reset with restoring from an icloud backup! Didn't help...
Switching Siri off an on, didn't help
Switching off Siri and reseting the iPhone (holding down the power- and the homebutton till Apple logo) and then switching back on, didn't help...
Using Siri with the headset, working!
Using raise to speak option working also! So only the Homebutton activation does not work!
Called the support, the answer is: Buy a 35 € protection plan or help yourself... -
It is disabled and I need to do a restart. I have tried on 2 different computers. I have replaced the cord. I have un-installed and reinstalled Itunes more times then I can count. I have checked all the ports and restarted them. It is not picking up the device at all. Its not the USB ports on the computers because they read my document USB drives I do not know what to do next.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Well I have bought my iPad two weeks ago and my iTunes used to open on my pc and iPad, but in the last four days it never opens except at morning when I wake up, what's wrong, please help.
If a reset doesn't work, try and force iPad into Recovery Mode:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
Liquidity Report not picking up Noted item and Sales orders
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I created planning levels from source as PSK, yet the liquidity is not picking up these items from sales orders and purchase orders. Also while creating noted items, i have given planning levels in the configurarion and the same is not picking up in the liquidity too
Please advice
Thanks in AdvanceHi Hien,
We have created planning levels separately for MM and SD and we have created under SDF and MMF respectively.
IT is working for group created for direct FI entrly and linked the same with PSK and the same is working fine.
I am new to FSCM. Can you please elaborate FDFD?
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I have the Iphone 5, it is just over 12 months old, and it was low on charge, by the time I could get to a charger it had cut out. So i plugged it in the charger like no other time, went back after 10mins and noticed the screen was still black. So i tried to turn it on but nothing still black screen, i changed the charger for my other apple charger and the same thing happened. i decided to plug it in using the usb in the computer and still the same thing has happened. Took it to the apple genuis team to be told they can`t do anything, and now its out of its 12 months warranty makes it even more difficult. Has anyone else had this issue, this is my 4th iphone since they released them and am very dissappointed to say the least that the iphone 5 for me seems to have a life span on just over 12 months and no one is prepared to take any responsiblity as i have not damaged it. One extremely dissappointed Iphone user. Any ideas on how to get it working again?
Hey jojo-10!
Here is an article for you that can help you troubleshoot this issue with your iPhone:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
A few days ago I bought a season of the series Psych off of iTunes. I was able to watch the first bunch without a problem but now all of a sudden when I try to watch one it says "You do not have permission to access the requested resource". I tried restarting my phone but that do not help. I cleared up a lot of space on my phone as well. I have and iPhone 4 with the update of iOS 6.1.3.
Are you using the same Apple ID that the purchase was linked to? I had this issue with a shared device, and the other person had logged out of my ID and logged in with hers.
If it's the same ID, then try redownloading the purchase. -
Hi,
Yesterday I wanted to upgrade my wife's iPhone (5, 16 GB) from iOS 7.0.6 to iOS 7.1.
She had only 500 MB of free space, and 1.9 GB was needed, so I decided to temporarily remove a number of songs from her music library.
After this operation there was 2 GB free, and the upgrade went successfully. After the upgrade there was still 2 GB free.
Then I wanted to download the songs again, and here something went wrong:
I went to iTunes Store > More > Purchased > Music, and clicked on "Download all".
When the download process was completed, there was about 500 MB free space, but I noticed that some of the tracks, and even a complete album, were actually not in the playlists; in another album only one of the 30 tracks or so was downloaded. So I went again into iTunes Store > More > Purchased > Music, and indeed some of the tracks were still marked as "to download", with a little cloud in front of them.
When I tried to click on one of these little clouds to download a given track, the track seemed to be downloaded, but as soon as the download was finished the little cloud reappeared again, and the track wasn't added to the playlists.
I tried to repeat that process a few times, until I noticed that there was now only 90 MB of free space.
I then tried to download one more track that was 10 MB large, and after this there was only 80 MB of free space.
So it seems that the tracks are indeed downloaded (and downloaded again if I click again on the little cloud) in a place where they use disk space without being otherwise accessible.
What can I do to:
1. download the tracks correctly so that they appear in the playlists?
2. clean up the space that was wasted?
Many thanks in advance!Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Today, try to update, sync.... my ipod. When plugged it into my computer and opened Itune, my device never shown on the left side of the screen as it used to! Can not find it anywhere????? Could you give me a tip on this matter.
Hi there atangney,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
iOS 6.0 was available this week, so I updated my iPhone 4S. At first it showed a long yellow (other bar) of 10GB, then took the entire day to update my photos (about 20,000 of them. So I tried restoring the phone and the message on iTunes was that I had restored from a different phone. Now I cannot get my phone number to show up on the summary page of iTunes. It says n/a.
And it restores from a backup in June. And those are locked. Any ideas how to get back up to date?
Thanks,Never mind. It updated itself...
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