Itune account- charged for never bought music and video

October 11 I got charged six songs and one video that I never bought and dont even like. I want to know what doing on and if it will happen again

How to report an issue with iTunes Store purchases

Similar Messages

  • Itune account - charged for never bought applications

    hi
    we did received a lot of invoices for product we never bought.
    we are not sure weather some one hacked our account or other problems.
    It is shoves that we have bought some games which we never quoted and do not play.

    If you believe you have been hacked, then change your password, contact your bank/credit card company (discuss reimbursement with them) and let itunes support know.

  • Help: iTunes wants to delete all my music and videos off of my iPhone!

    I usually keep the option to manually manage music and videos on my iPhone. I only use 1 pc to transfer music and movies to and from my iPhone. Recently for some reason when I launched iTunes, an error message kept poping up repeatedly saying "The iTunes Library file cannot be saved." I fixed the error message by adjusting the user access privileges to my music folder.
    Now my music library is completely empty in iTunes, but that shouldn't be a problem because I manually manage my music and videos. However, when I checked the iPhone page in iTunes, the checkbox for manually manage music and videos is unchecked.
    So I went to go check the check box so that I can continue to add some more music and videos to my iPhone, however a message box pops up saying:
    "The iPhone "my iPhone" is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?"
    I have about 12 gigs worth of music and videos which I have carefully hand picked over a period of about 3 months and now iTunes wants to delete all of it because it thinks I want to "sync with another library". I only hope someone can understand how frustrating this is for me. All I want to do is continue to be able to add music and videos to my iPhone without having to erase months worth of work putting the current music I have on there. Can anyone help me?

    Thanks for your reply. I don't keep all of my music in the iTunes' designated music folder. I don't like the way iTunes reorganizes my songs and I keep all my music in my own self organized music folders as I don't use iTunes as my primary media application. Not to mention allot of my files come from all different corners of my computer's hard drive. It would literally take months to go through over 20 gigs of media files to pick out the songs I have in my iPhone library to rebuild an iTunes library. Like i said, I don't even use iTunes other than to transfer files to my iPhone. I thought the purpose of manually managing the files was so you don't have to sync it with the iTunes library but now it won't give my that option without requiring me to delete everything on my phone I worked so hard on.
    What I don't understand is logically or technically why iTunes HAS to delete all the content off of my iphone. Who's decision in the Apple's software engineering department was to require the one's iPhone to be erased if someone loses their iTunes library? Its frustrating because it makes no sense and I feel as if the software is punishing me for reasons I don't understand by threatening to delete all my content off my phone. Is there absolutely no way to transfer my music to my iPhone without deleting everything currently on and completely rebuilding my music library from scratch?

  • My wife and I own an iMac (April 2011) and just recently got iPhones.  We share one iTunes account (mainly for our uploaded music from CD).  Do we each need to have our own iTunes account?  What about iCloud?  We want to utilize the same Calendar/Contacts

    My wife and I own an iMac (April 2011) and just recently got iPhones.  We share one iTunes account (mainly for our uploaded music from CD).  Do we each need to have our own iTunes account?  What about iCloud?  We want to utilize the same Calendar/Contacts

    JoeyV325 wrote:
    Is there a way to move music/apps from one ID to a new ID?
    No.
    One of you create a new AppleID and one use the existing AppleID.
    But you can still use the items in each iTunes library.
    Create separate computer logins for each of you.
    This will give you each your own data. Contacts, calendars, photos, etc. (and your own iTunes library).

  • When i plug my ipod up, itunes says it has all the music and videos, but when i unplug it to listen to them, it says it has nothing on it

    I just had to reover my Ipod original and now im moving all of my music and videos back onto it, and when i have it plugged into Itunes, everything shows up on the ipod.  when i unplug it though, it says i have no videos, music, etc. help? I don't want to lose this thing, it was too expensive.

    Hello kittypie,
    You may need to restore your iPod to factory defaults.
    Restoring iPod to factory settings
    http://support.apple.com/kb/HT1339
    Cheers,
    Allen

  • Making separate iTunes accounts without losing previously bought music

    I used my Mom's account to buy songs off of iTunes for the last few years but now my Mom doesn't want me to use her iTunes giftcard to buy my songs anymore. Is there anyway I can create my own separate iTunes account that I can download my own music to WITHOUT losing the previous songs I bought under hers?
    Thanks

    Yes, you need to authorize the PC for both accounts. That means signing in and out of the itunes store with both accounts.
    itunes menu > Store > Sign Out
    Just make sure you are signed into your account when you buy stuff.
    If you ever switch PCs, you will need to authorize both accounts again.

  • If I make a new iTunes account, can I transfer my music and apps to it?

    Okay so about 2 years ago, I went to my friend's house so that she could put music on my iPod and ever since then I've had an iTunes account through them (using their apple id to have a playlist, get apps, etc.) but recently I had tried to get a new app and when I entered the password for their account, it said that it was an incorrect password. I tried the password multiple times to see if I maybe typed it wrong but still there was no luck so my guess is that they changed the password forgetting that I was using the account, too.
    So basically I just made this iTunes account to ask this question and I'm onderin if I reconnect my iPod with this account will I be able to transfer my music? (If this helps, I have the iPod touch 4th generation)

    I'm not using their money like I don't have any of their songs or apps. Everything that I have I downloaded it myself. The apps are no problem if they can't be transferred because they're all free ones I just want to know if there's a way to sync the songs on my iPod that I physically downloaded myself to my new iTunes account.

  • HT201269 Hi. My kids are all on my itunes account.  They have purchased music and apps.  I need to set up their own accounts since when on my account they also get my ext messages.  How can I set up new accounts and transfer what they purchased from my ac

    Hi.  My kids are all on my itunes account.  As a result they also ge my text messages.  I would like to set up their own accounts but be able to transfer the songs and apps they purchased.  Can this be done?

    You can still share an iTunes account for purchasing and downloading content. Just create a new Apple ID for iCloud to use for Messaging. If you try to create a new Apple ID for music and content, everything on their phone is tied to the Apple ID used for purchases, and would then require the password for that Apple ID to update. The way I described is easier.

  • How do i sync my new iphone to itunes without loosing all my purchased music and videos? ive got a iphone 3g but upgrading to 3gs help!

    How can i sync my new phone to my itunes without loosing everything?
    ive got a iphone 3gs at the moment and getting a 3gs tomorrow ive been told if i sync my new iphone with itunes ill loose everything!

    You have been told wrong.
    iPhone: Transferring information from your current iPhone to a new iPhone

  • Putting music and video files that I purchased from iTunes onto the creative z

    For my birthday i got a itunes gift card and i bought music and video files with it but when i import it i cant find the music files in the folders they should be and the video need a directshow codec on the zen vision m so how do i put the codec on it and find all the purchased files?I need these files on my zen!

    Find that sadistic friend of yours who bought you the gift card and beat him into submission with a dead trout.
    Seriously, due to iTunes' file being locked with DRM and being in a format that is incompatible with the Zen, the only thing you could do is look for underground/illegal methods to remove the DRM and convert the file into unprotected MP3. Due to the illegality of the issue, I cannot provide instructions (that, and the fact that iTunes won't let me buy music from them because Malaysian money isn't good enough for them, therefore I haven't actually tried). But I can say that What-U-Hear is a pretty innovati've solution . Apart from that, Google is your friend.Message Edited by RAMChYLD on 09-02-2007:59 PM

  • ITunes automatically unchecked "Manually manage music and videos"

    Hey all, hope everything is well.
    I have a frustrating problem that I don't know how to fix on my own.
    So last night when I plugged my iPhone in to put some songs on, everything worked normally. I was able to edit the info and all that jazz, but today when I plugged my iPhone in...I noticed that I cannot add/delete/edit any of my music. I went into the Summary tab and seen that the "Manually manage music and videos" box is unchecked?! When I check it and apply, it says my iPhone is synced with another computer and all my data will be erased. I have spent 2 days doing album art and editing every single track info and the reason why it p*sses me off is because all of the edited songs on my iPhone are not edited in my iTunes library, so...if I do erase and sync, I would have to do everything over again for approx. 780 songs.
    I guess it`s kind of my bad that I didn`t do all the editing/album art in the library THEN put the songs on my phone.
    Anyway, just wondering if anyone maybe knows why iTunes decided to uncheck  "Manually manage music and videos" for me.
    Thanks and take care!

    You should be able to extract any media not in your library with the tips in  this post from forum regular Zevoneer but I'm not sure what the implications are for your application settings.
    If your IPhone has previously been managed from this library then application settings and data should be alright.   If you transfer any missing purchases into the library with iTunes,  recover any other media using third party tools and then backup the device you should be able to immediately restore the device from the backup to make sure that the device and library are properly paired.
    tt2

  • HT1386 I have Mac itunes and a touch 2G.  My wife has Win7 and touch 4G (both iOS 4.2.1). She got a new iphone, I now have her touch 4G, and am trying to sync it to my Mac itunes.  The music and videos sync, but apps & podcast will not. All checked to syn

    I have Mac itunes and a touch 2G.  My wife has Win7 and touch 4G (both iOS 4.2.1). She got a new iphone, I now have her touch 4G, and am trying to sync it to my Mac itunes.  The music and videos sync to the 4G, but apps & podcast will not. All are checked to sync.  During sync, it gets to "determining apps to sync"  then immediately goes to "finished syncing".   No apps or podcasts from my Mac itunes are on the touch 4G.

    You can only sync to one iTunes library but you can manage music and videos among different computer/libraries.
    It appears that you are trying to sync with a different library.
    - If you want to make the Mac you syncing computer:
    --- Connect the iPod to the computer and make a backup by:
    iOS: How to back up
    --- Restore the iPod from that backup. Note that synced media like apps and music are not in included in the backup.

  • Cannot delete music from iPod nano (latest generation).  Have already selected "Manually Manage music and videos" but delete is unavailable from right click or Edit.

    I have done everything I've seen recommended for deleting music (jncluding "manually manage").  Thanks for the assistance!!!

    Did you Apply the change after selecting (checking the box for) Manually manage music and videos?
    With the latest iTunes, if the sidebar is hidden, from the menu bar, under View, select Show Sidebar.
    In the sidebar, select the iPod under DEVICES.  Click the toggle (to the left of iPod) to drop down the iPod's content list, indented under iPod.  Click on Music there.  Over to the right, the list of songs on the iPod is shown.  You can select songs there, right click on them, and select Delete from the contextual menu.  You can also select songs there, go up to the menu bar, and select Delete under Edit.  You can also select songs there, and just press the Delete key on the keyboard.
    If you want to use automatic syncing, which is far more convenient than the manual method, and easily manage content on the iPod (add and remove songs), please post back.

  • Trouble with loading videos - Manually manage music and videos not supported now with iOS5 and a 1st gen iPad?

    Since updating my iPad 1st gen to iOS5.0.1 videos don't get loaded properly into the Videos app.
    On the Summary page in iTunes of my docked iPad, I have always checked the box for "Manually manage music and videos".
    I have my reasons for doing it this way, but that's for another thread perhaps.
    The problem is that when I load a video to my iPad this way - by simply just dragging it from the desktop and onto the iPad, under Devices in iTunes - it copies/updates, and shows up on the iPad like it always has before iOS5. But now, with iOS5, when I undock, it can't be found anywhere within the Videos app on the iPad. The only way I can find it is to do a Search, which seems to find it, but when I click it, a different video plays - the first video in the Movies list in the Video app. Dock the iPad again, yes the video is there, according to iTunes, but no way to play it once iPad is undocked.
    My suspicion is that with iOS5 you are no longer able to use the "Manually manage music and videos (Mmm&v)" that you will be forced to run everything through iTunes - and probably iCloud. I've unchecked the Mmm&v box, and get prompted with "Are you sure? - All existing content on the iPad will be replaced with content from your iTunes library". READ - "Rebuild your entire video and music collection, and this time run it all through iTunes. Welcome to iOS5. Have a nice day or two wasting your time rebuilding your entire video and music collection. Don't fight it. Use iTunes for everything! Until we finally make iTunes a decent piece of digital media management software, then you'll have to do it all again."
    Okay, rant over - Anyone out there with running iOS5 on a 1st gen iPad with the Mmm&v option checked and able to load a video manually (not through iTunes)? Any other thoughts?
    Thanks

    Yea, i managed to fix my issue in a wild fashion way But I DONT suggest it to anyone.
    I like to hear why it happened after upgrading iTunes and if there is any peaceful solution.
    Bythe way, here is how i fixed it :
    1-i checked "manually manage music and videos" checkbox and clicked on "Sync" button
    2-It showed a threating message that it will erase my music and videos ,......
    3-I clicked on OK button and let iTunes do any thing she said , but the second it started to delete my treasures from my iphone, i disconnected my phone by pulling USB cable.
    Now i have my musics and videos untouched and got that Option enabled again and i can manage my Music/Videos and Books manually.

  • So my ipod had music and videos wiped out

    i plugged in my ipod to the computer, but it didn't recognize it so i unplugged it and plugged it back in and when i did, it had no music, but i check how much of the memory is used up, it still has the same memory used up for all the music and videos i have. it's in orange instead of being green for music.
    how do i solve this?

    Connect the iPod to your computer and select it on the left-hand sidebar of your computer's iTunes (if you have iTunes 11 on your computer then you can enable the sidebar via option-command-S on a Mac, control-S on a PC), and the use the Music tab on the right-hand side of iTunes to select and sync your music to the iPod
    Syncing music : http://support.apple.com/kb/HT1351

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