Itune Error (-9812).. Help

Hi. I was helping my fren setting up his iphone 3GS. But when i try to connect it to the istore. It's show me this error. Anyone can help. It's shown there " We could not complete your iTunes Store request. An unknown error occurred (-9812). Thanks

hi grant_w12!
are you still getting the -9812?
the Apple KB doc on it was updated earlier today. there's now an alternate troubleshooting technique listed:
iTunes for Windows: Error -9812 when accessing the iTunes Music Store
... here's a direct link through to the MS KB doc that is referenced:
(MS) You cannot install some updates or programs
love, b

Similar Messages

Unkown error 9812 help!!!!

i do the update to Ios4.0 it installs then when connect to itunes it recognises my iphone but then this pops up:
We could not complete your itunes store request. An unknown error occurred (-9812).
There was an error in the itunes store. Please try again later
i try again and again, but nothing. and on the phone screen it still has connect to itunes. help please...

Found this to be helpful in another forum. I clicked on the link and installed the update, my phone was immediately found and I'm currently updating to OS 4. I had previously went into Add/Remove Programs and "Repaired" iTunes as well as backed up as well as removed all my music from my iPhone before I found this update. Good luck!
http://discussions.apple.com/thread.jspa?threadID=2477382&tstart=-1
Posted by user: Chikana, Jun 26, 2010 3:26 PM
I posted my issues in a different forum (iTunes) and got an answer from Jolly Giant. He/She suggested I update my Root Kit by going to link provided below. The link is for the 2009 update, but I download the 2009 and 2010 just to be safe. I had to restart my computer, but my iPod is working fine now. Hopefully this will work for some of you.
http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html

Unknown iTunes error "3027" -- HELP!!

I keep getting the unknown iTunes error "3027" when trying to update apps on iTunes for my iPhone 3GS (I am using a MacBook Pro). When I try and authorize my computer it says I have 5 computers already authorized, though I just deauthorized an old computer. How can I authorize this computer (I do not use any of the old computers that used to be authorized)? Or get this error message to cease?

You can start by creating a new user and testing in the new user account if iTunes will recognize your iPhone in that user account. This process narrows down the stages to whether it is a user-specific issue or system wide.
If the issue is still happening in the new account, you can trying booting to your install disk and running disk utility to see if it can repair an errors. Usually this helps 5% of the time but I would recommend doing an Archive and Install Perserving ... But I would double check that it isn't the iPhone itself causing this issue

ITunes error (-9812)

"+We could not complete your iTunes Store request. An unknown error occured (-9812).+
+There was an error in the iTunes Store. Please try again later.+"
I get this error every time I try to do anything with the iTunes store. I've looked around, but I can't find any relevent help.
Anyone know what to do?

That's what I thought originally, but the problem started three days ago, and I haven't been able to do anything since.
Oh, by the way, I had never tried previously, it's just that I got a $AU20 music card for my birthday on Wednesday.
edit
My network connection is fine as well, otherwise I wouldn't be posting here :/
Message was edited by: Jawz

Error -9812, Help!

I have a Mac and Windows with iTunes on, and both, when I try to download anything, give me the error number -9812. A quick google search turns up nothing, so though I would ask in here for some help.
It started to happen last night and as I have Tiscali as my ISP, I thought it was the usual peak time error, but I checked again early this morning, and still have the error. Any specific reasons why it can occur?

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 RJ054AA-ABU m7655.uk
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number CB644CB7BAF6F8B1
Current user is an administrator.
The current local date and time is 2008-08-30 11:04:58.
iTunes is not running in safe mode.
Video Display Information
Radeon X1600 Series
Radeon X1600 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {90FE74E9-AE1F-436E-899E-AEEA03B629F0}
Description: Belkin Wireless G USB Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.2.22
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Adapter Name: {3189D54D-5383-4DFA-A2DE-C01B43C6B9A8}
Description: Intel(R) 82562V 10/100 Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:02 1970
Lease Expires: Thu Jan 01 00:00:02 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9812).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9812).
Last successful store access was 2008-08-30 10:32:20.

Trying to Activate Ipod (Reseted System), Itune Error? Help?

I reseted my ipod touch, Now I am trying to activate it, But Itunes is popping up with an Error Message...
Here is a screen shot from my laptop of the Error Message.
Please Help.

Uninstall then reinstall iTunes > Apple - Support - iTunes

Itunes error need help

I keep getting this error when opening itunes. I have deleted itunes and re downloaded. still not working. can someone help!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.

Never mind I fixed this problem had to delete the apple support folder as well and then reinstall then turn off compatibility mode because I got the Quicktime failed to initialize error and Then it worked fine.

HT4623 I need help o can't upgrade my iOS To 6.1.3 show iTunes error 3194 help i trié all and i can't

HElp me please
Sorry for my ingles i don't speak

Hi Le_roque
These are the instructions for your issue as outlined at http://support.apple.com/kb/ts3694
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Nike Plus and iTunes error (-9812)

Hi,
I'm trying to sync my workout data to nikeplus.com from iTunes. I keep getting the error: -
"iTunes could not connect to nikeplus.com. An unknown error occurred (-9812).
Make sure your network connection is active and try again."
I dont know how to fix this. Can someone suggest a solution? I cant find anything on the error details...
I am using Windows XP Home, iTunes v8.0.1.11, iPod Nano 1st Gen v1.3.1, FireFox v3.03 and I've set it to accept cookies from nike.com and nikeplus.com
/Arvind

Well after days of trying to figure this out..... i finally got it! It was something to do with my Kaspersky Anti-Virus/Firewall. I saw that when I connected my iPod to my PC, Kaspersky was scanning port 443. It kept returning an invalid certificate for www.nike.com. So I opened up the port settings for Kaspersky, unchecked the box for monitoring port 443 and tried again.
It works perfectly!

Unseen ITunes error? help!

I dont know what to think of this. the bottom image is the first thing that pops up, and when i hit "more details" the top window pops up. This occurs even before itunes appears, it doesnt even open slightly before i get this error. I truely have no idea what to do. It seemed to happen after i tried to completely uninstall itunes (according to the guide) and reinstalled...so now i dont have working itunes at ALL. so im kind of angry >_>
If it helps, quicktime doesnt seem to be existant on my computer, even after i reinstall itunes via itunessetup.exe
Help please! i cant stand this!
Some dell... Windows XP

on earlier versions of itunes, that "offset 10001040" typically indicated a problem with the QuickTime on the PC. (itunes needs a fully functional QT in order to work properly.)
so let's try a careful standalone QT 7.1.3 reinstall.
download and save a copy of the QT 7.1.3 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1.3 Installers … get the one that doesn’t mention itunes
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Windows xp and itunes = error (0x80090318) HELP!!!!

hi all,
i am still using windows xp and iTunes Version 11.0.0.163 but when starting iTunes
i do get the following error message:
your inquiry at iTunes Store could not be completed. unkown mistake,
please try again later. error code (0x80090318)
please help, i realy do have no idea.
firewall is off, antivirus is off
thanks

I just fixed this problem last night. I hopped around a few threads here and found the answer but of course now I can't find it to give you the exact link. But I think I can walk you through it. You need to put your ipod into "Disk Mode". Plug it into the USB port, toggle hold on & off. Then press & hold center and top of the wheel at the same time for about 5 seconds. As soon as the apple appears, release and press the center and bottom of the wheel at the same time. When you see a check mark in the center of the screen release - that means you are in disk mode. When I did that suddenly iTunes recognized my ipod again (4 months later!!). I updated and everything was fine. I didn't even need to restore which is what I was trying to do. Good Luck!!
ipod nano windows at home =-( mac at work =-)

Itunes error meesage HELP!!!

Every time i press the the Itunes icon this appears...
iTunes has encountered a problem and needs to close. we are sorry for this inconvenience. what should i do. i already tried reinstalling it.

tried downloading it, but it didn't find anything, and i tried the tip (http://docs.info.apple.com/article.html?artnum=302386) that usually works (this has happened b4), but its still showing me the itunes has encountered an error and needs to close window
any more suggestions?

ITunes error message help! - Network connection reset

Hi
I keep getting this message when i try to update apps in iTunes or if i try to load Ping.
We could not complete your iTunes Store request. The network connection was reset
I had it in old iTunes now i have new iTunes 10 and still have same message.
I tried checking if proxy settings were wrong - they are not
did a DND flush
Tried fixing "host" files in System 32/etc folders.
Only started about 2 weeks ago but not sure why.
Seen many people had this - whats the solution to enable me to use app store/ping etc.
PS - also tried the "authorise computer" option with no joy...

i get the same message connection timed out, but instead i cannot download songs i can purchase them but they wont download please someone overcome this one i am being billed for these purchases and i need to know how to download them without error 3259 SOMEONE is there a number or email? because everyone is having this same problem please someone find a solution!!

Cant burn a CD off of itunes error (4000) help plz

have already tried the other problems solutions suggested .. like slower x12 and going into computer thing to fix the problems .. any help here would be great thanls

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Error -9812 everytime i try to sync iphone??

so i just restored my mom's iphone and i wanted to put all the files back in
but then it said 'cannot complete your itunes store request. an unknown error occurred (-9812)' and i was wondering why it is like this?
i have little experience with computers so i have no clue what to do...
i tried turning off the modem and that didn't work...
i also tried clearing out the DNS too
please help!!
ps- as i said, i have little experience..
if you can help, that would be FANTASTIC!!
thank you
Message was edited by: Charleene

try if this helps: http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html.
here's the official troubleshooting tips: http://support.apple.com/kb/TS3297
JGG

Itune Error (-9812).. Help

Similar Messages

Maybe you are looking for