Itune keeps showing "disc burner or software not found
can anyone give me a simple solution to this problem please.disc burner or software not found .
It's kind of difficult only knowing you have an ipod nano but not knowing what computer you are using, nor which operating system version, nor which version of iTunes.
Have you restarted your computer?
Can you burn a CD in Finder?
Repair permissions with Disk Utility.
Similar Messages
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Keep getting Disc Burner or software not found when trying to burn a CD
I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.
Hi daurel,
Thanks for participating in the Apple Support Communities.
It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps.
If the situation continues, be sure to try the tips in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
Sincerely,
Jeremy -
ITunes 7.6 "Disc Burner or Software Not Found" - Windows XP
- I have searched far and wide for this answer, but to no avail. Please, if you can, give me some help here, as I spent have the night looking for solutions. -
My wife's iTunes suddenly started giving the error message "disc burner or software not found." There are many multiple posts about this across the net, but no one seems to have an answer. Here are my specs...
Windows XP
HP Laptop, NEC drive
Daemon is NOT installed (never was).
There is no 3rd party burning software (Nero, etc) on the computer (never was).
Windows is fully up to date.
Itunes is fully up to date (installed 7.6 mere hours ago).
The drive is good; CD ripping works.
Under Advanced, iTunes does list the drive, but under the diagonstic, it doesn't come up.
No changes have been made to the system in ages; it just suddenly started giving this error.Step 3: Clearing upper and lower registry filters
Clear the registry filters for Device Manager error codes 19 , 31 , 32 , or 39 :
Unplug all non-essential external plug and play devices, especially cameras.
Click Start , and enter "regedit " into the Start Search field.
The registry editor window appears.
Select Computer in the main window.
Click File , Export , type a filename that is easy for you to remember, and click Save .
A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Click the plus sign ( + ) next to the following items in the list:
HKEYLOCALMACHINE
SYSTEM
CurrentControlSet
Control
Class
Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .
Figure 10: Registry Editor: LowerFilters key
If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
Confirm the deletion by clicking Yes .
Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.
Close the registry editor and restart the computer. The disc drive should now be recognized by Windows. You may need to uninstall your disc recording software, restart the computer, reinstall the CD/DVD writing software, and then restart the computer again if the software no longer recognizes the drive (see next step).
PLEASE CHECK THE FOLLOWING LINK FOR MORE INFO:(AT LEAST IT WORKED FOR ME)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&lc=en&cc=us&dlc=en &product=3385415&rule=3099&lang=en#bph07146_filter -
I have ensured I have installed the latest version of iTunes and conducted everything to the point of burning from a playlist to a CD. When I do this the iTunes window states "Disc Burner or Software not found" "CD/DVD doesnt have connectivity to burn via iTunes".
I have checked my drive and it reads a pre-recorded disc correctly. Any help please ???I have the same problem as simtagman. Would you mind looking at my diagnostics?
Microsoft Windows 7 Home Premium Edition (Build 7600)
Dell Inc. OptiPlex 745
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00**********DA0
Current user is not an administrator.
The current local date and time is 2013-01-30 20:37:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) Q965/Q963 Express Chipset Family
Intel Corporation, Intel(R) Q965/Q963 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: SONY DVD-ROM DDU1615S, Rev EDS3
Audio CD in drive.
Found 12 songs on CD, playing time 47:22 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:58:33
Track 3, start time 08:07:13
Track 4, start time 11:52:03
Track 5, start time 17:18:13
Track 6, start time 20:39:28
Track 7, start time 23:42:71
Track 8, start time 28:40:61
Track 9, start time 32:44:72
Track 10, start time 37:00:26
Track 11, start time 40:09:35
Track 12, start time 43:05:43
Audio CD reading succeeded.
Get drive speed succeeded.
<Edited by Host> -
Error "Disc burner or software not found"
I am having problems burning discs and below, i have a copy of my diagnostics. Yes, i am running as an admin.
This all occurred after i updated itunes.. i have not been able to burn CDs ... i keep getting "Disc burner or software not found" it irritates me because i did not have this problem before the update.. i can burn discs perfectly fine with Windows Media Player!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire V5-431
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037B8A80B783848
Current user is not an administrator.
The current local date and time is 2013-12-01 20:35:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Error Correction is turned on for importing audio CDs.
The last failed MP3 CD burn had error code 1771(0x000006eb). It happened on drive D: HL-DT-ST DVDRAM GU61N on CDR media at speed 0X.Hey xTimeGx,
Thanks for the question. The following resource references the exact error message you are receiving, and a few solutions:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Thanks,
Matt M. -
Why does iTunes say "Disc burner or software not found"
When I try to burn a CD using my internal CD/DVD combo drive, I get a message that says "Disc burner or software not found". I just upgraded to iTunes 6.0.1. The local Mac store couldn't get iTunes in 2 G5s and a G4 Powerbook to recognize the disc buners either, and they just upgraded to 6.0.1 too. Is this a bug?? Anyone else having problems??
Greg
G4 400 Sawtooth / 5 years old Mac OS X (10.3.9) CD/DVD combo driveGreg, did the "Patchburn" really work for you?
I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
"After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
Any thoughts, anyone?
Power Mac G4 MDD Mac OS X (10.4.3) -
Help please - iTunes disc burner or software not found... with full troubleshooting details
In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
Solution 1, no updated firmware was available for dvd drive.
Solution 2, not relevant because those files were not present when I looked for them.
Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E: in the next prompt which asks for Data CD/MP3 CD, Audio CD.
So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
Here are the diagnostics output I got:
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion g6 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB1700B7C4780
Current user is not an administrator.
The current local date and time is 2014-01-20 18:23:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!Hi there aaxim,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
-Griff W. -
Itunes 10 will not let me burn a CD says disc burner or software not found
Can anyone help me? I am beyond frustrated. Never had a problem burning my cds before I installed win7. I have windows 7 and itunes 10, I have tryed to burn a cd and it says disc burner or software not found?????
I have tryed to change speed to 2x, still does not work.
Ran diagnostic test results show below:
Microsoft Windows 7 Home Premium Edition (Build 7600)
TOSHIBA Satellite A135
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number CA500B59C137F3AD
Current user is not an administrator.
The current local date and time is 2011-02-27 23:21:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 4c6ddc5f634c55f6ea651ad3e9db7ff1
The driver AFS.SYS is installed on the system.
iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.*replying to sara:*
In your case, this seems to be the likeliest culprit:
The driver AFS.SYS is installed on the system.
See *Solution 2* for instructions on the AFS driver issue:
[iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install|http://support.apple.com/kb/TS2308]
(That's not the most common cause of this message nowadays ... other folks in this topic may have other problems afoot. However the document has other suggestions you can try as well.) -
I KEEP GETTING MESSAGE WHEN DISC BURNING, DISC BURNER OR SOFTWARE NOT FOUND
i keep getting the message: disc burner or software not found when i try to burn a playlist...i know that i have a burner because i can use other apps to burn on that drive...could it be that my burner is not supported by itunes?
There's a few different things that can cause that message, daniel, so we'd better have a closer look at your system.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
TS1436 i keep getting the comment disc burner or software not found?
keep getting the comment disc burner or software not found?
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard MCP67
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014B9500B3C63C0
Current user is not an administrator.
The current local date and time is 2013-12-15 08:09:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 7150M / nForce 630M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running. -
When I try to burn a cd, itunes says "disc burner or software not found"
after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
here is a copy of my diagnostics
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite L305
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0023AE1809B1BCC0
Current user is not an administrator.
The current local date and time is 2011-06-28 20:46:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW DVRKD08L on CDR media at speed 20X.Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install -
Itunes says "disc burner or software not found" when trying to burn a playlist
I ran diagnostics on my CD/DVD Drive and got this. This is all greek to me
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN561AA-ABA a6230n
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001CAD4403BE4F90
Current user is not an administrator.
The current local date and time is 2012-05-22 08:54:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.Refer to following articles:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372?viewlocale=en_US
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299 -
I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
Mac OS X Version 10.7.5
I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message: "Disc burner or software not found" . I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything. Can anybody help me, please?Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2 -
Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc. Windows 7
Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.
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