Itune - movie download

Two questions here
1. You know to import music file to itune, I can use "add file to library" or "import" function. But when I try to do the same for movie, it does not work now although it work initially. what happen?
2. for those movie file that I managed to download to itune, it always comes in a pair? 2 at a time. any idea.
can someone help. tks

You've tried rebooting your Mac ? If you have and it makes no difference, then depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download films or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Closed Caption Features for iTune Movie Downloads?

While I was glad to see that Apple plans to offer a movie download service with the iTunes Store, I'm still inclined to NOT use the service if there's no assurance that closed captioned/subtitled movies will be available as well.
Will iTunes Movie downloads include captioned media?
Today's DVDs all have features enabling us to turn on captions/subtitles and it's already a shame that Netflix, according to a representative's comment made nearly two years ago, will not provide captioned movies "until the near future"...
I hope Apple takes its hearing-impaired (deaf and hard of hearing) customer base into consideration...and it IS a sizeable customer base.

The question on the minds of the millions of deaf and hard of hearing people is whether Apple will make or enable captioning for their downloadable movies. I blogged about this a few weeks ago at HearingExchange online here: http://www.hearingexchange.com/blogs/?p=93 Apple didn't consider people with hearing loss when they made their iPhone non-compatible with hearing aids and cochlear implant processors. For a technology company, they aren't keeping up with accessibility trends. This is both disheartening and disappointing for people who struggle to participate socially and professionally on a daily basis with the world at large.

Is itunes movie downloads working? keep getting error 50 but have an internet connection

is itunes movie downloads working? keep getting error 50 but have an internet connection and able to see items in the store

Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273.

ITunes Movie Download keeps stopping at 1.64GB

Hiya,
I recently bought the Avengers off iTunes [HD, trying 1080p] but everytime the download gets to around 1.64GB, the timer vanishes and the progress bar stops going up indefinatly, though it says it's still downloading.
The iTunes extra part of the download has installed and works perfectly (it was a seperate download). Occasionally when using the pause/resume all button to try and get the movie download to work the extra came up with a -50 error, but after another reset it downloaded fine. Another issue both have had is the timer starts saying thousnds of hours will be needed for the download after a pause/unpause. The movie is watchable upto about 41 minuets after/during every download
Thing's i have tried:
-Deleting the "Downloads" folder in iTunes media
-Downloading to an external Hard Drive by changing the locatoin of my iTunes Media folder (where the download froze at about 400MB instead of 1.6GB)
-Deleting the film/download file and begging the download anew from "check for availabe downloads"
-Restarting iTunes
-Restarting my computer (2011 13" Mac Book Pro Running Lion 10.7.5)
-Leaving the download to run over night, was still on 1.64GB in the morning.
-Watching/Not Watching whilst downloading.
I might try downloading in SD/720p, but will i be able to download the 1080p version later on if i do so?
Many thanks.

Heya, thanks for replying
I eventually got in touch with iTunes support who could see I still had pending downloads and were quite happy to cancel them and give me a store credit refund. Their advice was to try another movie or leave it for a few weeks as the movie I wanted was under high demand, which may have led to the problems I had (Avengers + Christmas, fair enough really).
...so about 2 days later I tried it again along with the batman trilogy and everything downloaded just fine.
I always hate the idea of going to customer support but I have to say apple's has always been quick, reasonable and helpfull, so just go for it with a detailed explination and you should be fine
Good luck!

ITunes movie downloads take several hours with a 2.8 m/s download speed. Why?

My movie downloads from itunes take up to 3 hours even with a 2.8 m/s DSL internet connection. Any suggestions as to why?

This is likely an isse on your network. What is your connection speed? (www.speedtest.net)
8bmps required for 1080P, 6mbps for 720p, 3mbps for SD
Check for interference (www.istumbler or netstumbler)
Check firewall, router (make sure it's up to date, location, try changing channels)

Apple TV/iTunes movie download times

Have had Apple TV for over 2 years but in the last several months, when I rent a movie from iTunes, it takes over 2 hours for the movie to download. This was never the case in the past. It used to just take moments. I have changed NOTHING within my system, nor do I feel I should have to. Could someone explain to me why this is happening? I also use Apple TV to stream my Netflix movies...no lag time at all with those.
It does tell me that I would it to download faster I should change the resolution in "settings". Well, why the **** would I want to do that? And whay suddenly have to do this? Kind of ruins the reason for having a high end SONY flat screen.
Open to ideas.
Kindest regards~
Lauren

Hello laurenfromasheville,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: Download times will vary
http://support.apple.com/kb/HT1577
2-hour movie
1.0-1.5 GB
18-24 minutes
About 1.5-2 hours
n/a2
2-hour HD movie
3.0-4.5 GB
54-72 minutes3
About 4.5-6 hours3
n/a2
Apple TV (3rd generation) - Technical Specifications
http://support.apple.com/kb/SP648
A sustained 8-Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6-Mbit/s or faster for viewing 720p content, and 2.5-Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
Best of luck,
Mario

How to remove remnants of a failed iTunes movie download?

Hi, please let me summarize my recent experience with an iTunes movie rental. At this point, I mainly want to know how to regain the space on my iPad. The whole disgrace of why the download was slow, why iTunes on my mac did not know about the rental initiated on my iPad (so I had to buy it again), or the fact that after the failed download iOS seems to have left a huge blob on my iPad "forever" stands here to flag this issue for fellow users and Apple.
Let's start with the issue that would help me solve the situation as things stand now: Now I have the movie downloaded to my mac's iTunes, finally, but now I cannot sync it to the iPad, as the latter has no free space --- as the failed download of the movie there left there a large "file", which I cannot remove. The file is not seen by the iPad's iTunes Store or Movies apps (there I deleted what I could), I closed both apps specifically, I restarted and synced the iPad multiple times, but the free space is not recovered.
The background is that our Friday movie night ended up being a 4-hour ordeal attempting to have a fraction of the movie downloaded to start watching, and even worse, the download did not finish (or even continue!) while we started watching, but failed, and failed miserably, losing me even more time now. I started renting the movie one more time, then on my mac, hoping that the download will be faster there, but it wasn't, and now that I have the movie, I still cannot play it on my $500 "resolutionary display"...
Not even to mention that iTunes on my mac did not know about my rental on the iPad. So instead of the promised "seamless" continuiation of the movie on the MacBook (which I hoped will have a[n even] better connection to the iTunes Store, partly because of its better antenna --- it did not), I had to pay up again, restart the download, and still see it only trickling down.
The whole problem started with the download speed being unacceptable. I checked my downstream bandwidth, which was 16 MB/s. Then offering me to download the movie in 5 hours or so is more than disappointing.
Funnily enough, in the end now my mac's iTunes realized that there were a purchase on my iPad, and restarted the "original" download. So now I have two 4.5 GB copies of Tinker, Tailor, Soldier, Spy on my mac! What a waste of space and bandwidth. But of course, iTunes keep track of me having started "watching" one of them, so that will soon expire. Pfff.
What a disgrace this is. Google Play, Amazon Instant, Netflix must be gleaming. I only tried iTunes for the 1080p experience on my expensive new iPad.

And there was more. I had to re-rent the movie on Google Play and finish it there, because the iPad won't play its downloaded fragment, nor did my mac's iTunes, which already downloaded two copies of "Happy" and three copies of the twice-rented Tinker, Tailor..., would show ANY of that under Rentals nor allow copying ANY to the iPad during syncing (though the movies at least showed up there, see the note three steps above this).
And iTunes would still start downloading another copy of both movies whenever it checks for "unfinished downloads". I think my HDD will be fully of copies of the same movies soon.
And the iPad still have a huge chunk of "Tinker, Tailor..." lingering on somewhere in the non-transparent file system...
At least the iTunes support guys ("Express" Lane after 24 hours, though over a weekend) were nice in their email, and I got my money back. Now I only need my time, sanity and storage space back.

ITunes movies downloads (rent and buy) incredibly slow

Hi,
trying to rent (and download) a movie from us itunes store: downloading speed is near 0, impossible to download anything, but the connection for other stuff is working normally...what is happening ? Anyone else with this problem ?
Daniele

How did you solve this?

HT3281 on ipad ,itunes movies download but will not open

can't get downloaded itune movies to open.any tips?

I have three computers that are practicably clones of each other and the new itunes update failed on two of them but one worrked fine. Here is fix that worked for me. This fix was suggested by another member but I cannot recall or find his post. My system is WinXP sp3 with all the latest patches.
1. Download AirPort Utility 5.5.1 for Windows http://support.apple.com/downloads/
2. Open task Manager and stop the mdnsresponder process. The corrupted mdnsresponder will be using 50% of your cpu.
3. Open control panel / add remove programs. Find the bonjour app and click on it.
4. Note the corrupted version of bonjour 2.0.0.34 by clicking on the support link.
5. Uninstall bonjour
6. Restart Windows.
7. Install the AirPort Utility. This will install a good working version of mdnsresponder. Restart windows again.
8. Upon restart you will see a new the airport icon in your task tray. You can also find mdnsresponder.exe running under process in task manger with little or no cpu usage. Your bonjour app under add remove panel will now be version 1.0.106

Itunes Movie Downloads

Is it just me or why is it always a problem to download a movie on ITunes? I just don't understandt why the whole movie starts to download all over again after I turn of my phone or if the electricity turns of for a second?! It just deletes the whole parts that already have been downloaded and are already on my phone! It's so frustrating, I'm trying it for 5 days now to download it! Is it possible to download the Movie on the computer and stop the download on the phone without buying a new Movie?

Movies are huge (particularly HD movies), much larger than any music track or podcast. Take a look at this page:
iTunes Store: Download times for purchases will vary
It should give you an idea as to what sort of download times you can expect.
As to whether you can cancel the rental, I don't know. Contact the iTunes Store through the form at the bottom of their Movies FAQ page and explain the situation to them and see if there's anything they can do for you.

ITunes movie download won't sync to iTouch - please help!

I'm sure this question has popped up before. My apologies to those who are irritated by seeing it again.
I downlaoded a couple of movies from iTunes. I can see them in my Movies library. However, when I sync my iPod Touch they don't transfer so I can watch them. I would never have bought (not rented) them if I can only view them on my laptop. The Apple site goes to great lengths to say it is so simple, download a movie, music or more and simply sync your iPod! Sorry, but that just isn't happening here. What do I need to do to get an iTunes movie to play on my iPod Touch! Help!!!

I have to be honest, I simply downloaded two flicks from iTunes and they are older - not likely HD. The first, National Lampoon's Van Wilder is the one I tried to sync several times. The second, Waiting, won't work either. I can play both on the laptop but not the iTouch.
I have spent hours looking for answers to this problem. iTunes sells movies to us and promises that they will work on our iPods. Why not simply sell them in a format that allows that? Apple people...answers???
I located a YouTube video that shows a third party software program that supposedly transfers movie files to iTouch compatible files. The sample showed a file being done but it did not come from iTunes. When I tried to do this, iTunes movies are not shown as files that can be accessed by the program. This is ridiculous.

ITunes movie downloads taking long time to download

iTunes has been "downloading" Transformers Dark of the Moon for 1 hr still shows no progress. I have internet connection What do I need to do?

I have been having the same issue. I am not willing to delete all of the apps necessary to make room for the update, so I plugged my phone in to use iTunes to download. I have tried it several times and each time that I plug the phone in to see if the download is going to go through, it always says at least 15 and sometimes up to 36 hours for the download. I obviously, like many others, don't have that kind of time to wait. What is going on? Are their servers that backlogged from all the requests? Why is this download taking that long? It's really frustrating!
I have thought maybe I just should wait a week and see what happens... by then they should be able to work through all the kinks.

My Mac Air shows a green screen when attempting to watch iTunes movie downloads....... All updates are completed. Mid 2012 Mac Air.....

When I attempt to watch any Itunes movies on my Mac Air IOX 10.9.2 all I get is a green screen. I can hear audio but nothing else. Please advise why this happens and how I can sort it out.

Hello there, MJD76.
The following Knowledge Base article offers up some great steps for troubleshooting iTunes:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
This article has practical steps and additional links to try as well:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

No Sound from iTunes Movie Download

I ordered a 2 movies last Sunday (10/17) and both had no sound for the full 24 hr time period. I have not tried a TV download yet.
anyone else?
Netflix movies are fine.
Internet radio is fine.
Podcasts, fine.
everything seems fine but the movie download.
Message was edited by: shwa

Did you mean chance Dolby sound to "auto"? Under audio/video there are many options. I tried that but it didn't work and don't see any other options in there that could help
Thanks,
Chris
"you can go to your apple tv settings and go to audio.video. change it from on to auto. some reason it will auto recognize for 5.1 and such"

Anyone else having this problem?: iTunes movies download successfully, but the iTunes Extras keep downloading down to 99% and then quit, saying I should "make sure to have connection and try again".

This has already happened with two of the movies I purchased. I can watch the actual movie, but when I try download the Extras, the same error keeps popping up. "Make sure your network is active and try again." The movies downloaded just fine, why not the Extras?

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

What can i do if an iTunes movie download is not working properly

The movie that I downloaded to my iTunes account is pausing in the middle of the movie (of course, at the best part!). Does anyone one know what options I have to get this corrected without having to pay for it again?

Contact the Mac App Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account

Itune - movie download

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