Itune not recognising my ipod

When I plug my ipod in it says in itunes that:
"I-tunes has encountered a problem and needs to close"
About a week ago, somehow all of my songs were erased from the ipod and from then on itunes won;t recognise it.
I have noticed the 5 r's but I don't want to do something that will cause a problem with mu step-daughter's ipod - she would never forgive me!!!

See if this troubleshooting article helps: iPod shows up in Windows but not in iTunes

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  • Itunes is not recognising my ipod!! says i need to install 64 bit version, it is 64 bit version though!!

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  • TS1369 I have windows 8 and itunes is not recognising my ipod can anyone assist?

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    Hi Moclam12,
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    If your iPod classic is formatted for Windows, and you want to sync it with your Mac, try to force the iPod into Disk Mode and then restore it using your Mac.
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    http://support.apple.com/kb/ts1410
    Best Regards,
    Jeremy

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