Itune store access issues

I had to restore my PC to factory settings and then reinstalled itunes. I now can't access the itunes store - the moving bar at the top had been going for 45 minutes this time and I've deinstalled and reinstalled twice already.

Hello bellewat33
There are a few things that you can try, the articles below will provide assistance.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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Is the iTunes Store having issues? I can't download an app.

Is the iTunes Store having issues? I can't download an app. I keep getting a message saying can cot connect to iTunes.

Yes. A number of posts on this topic in the other forums
Jim

Secure Link to itunes store failed issue

I cannot access the itunes store or even authorize my computer. I have been working on this for months. Done everything that Apple support emailed me and I am ready to go crazy. My diagnostic shows secure link to itunes store failed. Can anyone help?

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Itunes store connectivity issues

I am new to itunes. I have never connected to the store, however, I recently downloiaded version 8 and attempted to access the itunes store and received multiple errors. Specifically: "iTunes could not connect to the iTunes store unkown error -3212 and unkown error -11222" The term used was check your network connection and try again. Since I have read the previous posts, I must admit I'm a fairly pc illiterate. Any help would be greatly appreciated.
Thanks

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store. If none of what you read in those articles makes sense to you, you may want to recruit a friend or family member who's more experienced with computers to help you.
Hope this helps.

Is the iTunes Store having issues?

Just wondering, does any body else have trouble accessing the iTunes Store this weekend? I find that it takes me several tries of closing and reloading the program and a lot of screwing around with the actual loading sequences of the Store. Like I have to cancel it and reload it. Anyone else? Thanks!

It's been fine here in New Zealand, although there was a short period when images wouldn't load on some items but reloading the store made the images load properly. All seems fine today no more load issues.

ITunes Store access causes "iTunes has Stopped working...Windows is check..

When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."
Probably not a related problem, but also, when synching with an iPhone that I recently reset, copying just 188 tracks in selected playlists to transfer to the iPhone, the copying stops and hangs after just a few tracks, so this is unsuccessful too.
Another iPhone worked a synch but fewer tracks to download!
I've uninstalled and re-installed iTunes 9.2 etc - doesn't fix problem. Any help please?

Wow, that is crazy .... but it worked! Thanks for taking the time to post that up as I would never have even dreamed of thinking that the display drivers would stop iTunes working... that *****.
For any one else - this was Windows Vista on a Dell inspiron, went to Start menu-> Settings-> Control Panel-> Device Manager -> Display Adaptors -> right click on ATI Radeon (in my case) and then "Update driver software" and let windows search the web

Once i updated my itunes i can no longer connect to the internet thru it i.e. itunes store access is gone

ever since i updated my itunes Yesterday!! i cannot do anything on it involving the internet it says an unknown error occurred (310) make sure your network connection is active and try again

Hi Mopar_Agent,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like can't connect to iTunes Store. I would recommend that you read this article, it may be able to help the issue.
Can't connect to the iTunes Store - Apple Support
"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
Cheers,
Mario

Itunes store access causes itunes to be not responding?

This is pretty strange -- at my home all this works fine -- I select itunes store and I can navigate and select things and even run diagnostics and everything works fine. At my office (where I have network control) when I click on the itunes store, the programs instantly goes into not responding mode and can only be shut down through the task manager. The same thing happens if I run diagnostics -- instantly get the windows message that say this program has performed a fatal error and needs to close. I can restart itunes and I can play music from my library and stream it as well -- I can even go to look at my online account options -- check my balance -- all of which requires a connection, but if I click on the home icon -- the program hangs -- this used to work just fine, but I believe stopped working upon my upgrade to itunes 8.
If I could identify what itunes is doing when it tries to connect to the store and run diagnostics, perhaps I could check and see if there are any problems in the network issues.

UPDATE: I authorized the computer -- which itunes confirmed was already authorized, but now the itunes store works -- go figure.

How to transfer music from PC to my iPad mini and iTunes Store app issue

I am new with IPad mini, and have issues with music on device:
A) I wonder whether I can transfer music from PC to device (A 1432) and
B) I have problems 'approaching' iTunes Store app because it shows on screen interface for iTunes U app (which I downloaded previously and deleted it in the meantime because of this problems)...cannot shut it down because there is no way to exit this mode.
hope someone will help so I can finally have some music on device.
Thanks!

Thanks a lot Ralph9430!
I did manage to solve problem of music transfer iPad mini-PC, however I didn't succeed in approaching iTunes Store and there is nothing in the manual about it.
When I open application I have iTunes U interface and cannot move anywhere but close app. I did try to re -enter pass and ID in iTunes Store app settings but nothing changed.
Does anyone have any idea what to do in order to have approach to ITunes Store.
Tnx!

Iphone 3G - itunes store access due to incorrect Apple ID- Need to reset

Hi,
Thank you in advance for any help that can be provided.
I have my own Apple ID and the associated password and it works as it should when accessing the itunes store from my laptop. However, I noticed that on my new Iphone 3G when I go to sign in to the itunes store it is showing my Apple ID as someone else, thus it won't accept my password.
Ever heard of this? Is there an easy way for me to delete this on my Iphone and put my Apple ID? As I noted, there is no trouble with this via my laptop.
Thanks.

Contact itunes support:
http://www.apple.com/support/itunes

Cannot connect to iTunes store, longstanding issue

I have not been able to connect to the iTunes store for quite some time now, at least 5 months. It hasn't really mattered to me since I haven't needed to purchase or rip anything for a while, but in light of christmas, now I do!
Everything in iTunes works fine, my internet is normal, I just cannot connect to the store. I also have zune software on my computer and I have not been able to connect to the marketplace for the same amount of time. i suppose that because both of these issues are arising and i have fine internet connection, iTunes is likely not the issue, and my computer probably is. This being said, and though I have tried to find the solution to this issue elsewhere on the internet for a bit now, I still can't figure it out.
tl;dr: can't connect to itunes store, it's happened for a while, internet is fine, so what's wrong?

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

ITunes Store/Starbucks issue

Anybody else in Northern California having an issue with connecting to the iTunes Store at a Starbucks that has been configured to offer it?
I've noticed that both the iPhone and iPod touch are unable to connect to the iTunes Store in a Starbucks location if they are using the 1.1.1 (10a) firmware or later. I would have thought maybe this would have been addressed in the 1.1.2 firmware update, but the same issue persists. They probably aren't aware of it yet since the roll out for iTunes Store in Starbucks is only going on in Nor Cal right now.
iPhones/iPod touches with the (09a) version of 1.1.1 seem to connect to the iTunes Store in participating Starbucks' just fine.

Try redownloading it via iCloud.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the problem persists, see this article.
How to report an issue with Your iTunes Store purchase
B-rock

ITunes Store Transaction Issue

Can someone tell me how to contact iTunes for Transaction issues?
PROBLEM:
As you know, when we buy something from iTunes, it the "transaction details" says something like:
"OUTSTANDING TRANS#****-****-****-**** MISCELLANEOUS DEBIT DEBIT". (The "****" being the card number).
It has said that for the past several day in my "Transation History".
How do I know its iTunes? My Bank told me + Everytime iTunes stuffs up (as in I buy something, and its not registsredt rpoperly I have to give the security number on the back of your debit card). So this time, I put the Security Number in maybe a few times, thinking I had to, and each time I did. They took $1 debit from me.
Has anyone else encountered this?

Try redownloading it via iCloud.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the problem persists, see this article.
How to report an issue with Your iTunes Store purchase
B-rock

ITunes store access and downloading (including podcasts) is SLOW :(

This has been going on for a week now and it's getting quite frustrating. On my laptop, iTunes has all of a sudden decided that downloads are going to be super slow, to the point where most files are not downloaded and I get a -3259 error of some sort. I am running iTunes 7.5 and Windows XP. I had been using 7.5 for a while until this problem started. My desktop computer is also running XP and 7.5 and I have no problems downloading through iTunes at the usual speed.
I have uninstalled and reinstalled iTunes with no success. I even installed a new copy of Itunes and moved the iTunes pref file and the library and xml files and iTunes downloads were still slow. I have not installed or uninstalled any programs recently.
The podcasts downloads are quick, but only if I download them directly from the site hosting the file. If I use iTunes, the downloads are painfully slow and most of the time do not finish!
I have even attempted to plug in the DSL line into my laptop directly and iTunes was still slow with downloads. Also, it takes a couple of minutes to access the homepage of the iTunes store.
I really don't know if there is anything else I can do? This is really annoying since I had to use my other computer to download a TV show and then transfer it to my laptop with a thumb drive. Any ideas, anyone?

I was never able to figure out the cause of my problem, but I was able to resolve it somewhat. I created another user account and iTunes was back to normal. I then just moved my iTunes library file to the new user account (and I spent a few hours getting all the other stuff changed - such as email in Outlook, etc).
So I'm back to normal, so if anyone else has this problem, try a different user account on the same computer.

HT1918 iTune Store Billing Issues Affecting AppleTV Streaming

Hey community, I no longer operate a Windows or a Mac computer. I have found a better OS. OpenSource Ubuntu.
How do I do my iTunes account billing without iTunes?
I am not going to reinstall Windows on my laptop doing a dual boot. just to fix an issue that Apple created.
I've been running Ubuntu for about a month, I've been watching my movies and listening to my music on AppleTV just fine, and now this.
Here is the message AppleTV is giving me: There is a billing problem with a previous purchase, Go to the iTunes Store on your computer and click Purchase History to resolve the problem.
There has never been a problem with streaming from the iTunes Store Server on Apple's end.
Do I sound up-set?
Thank you.
Support OpenSource
PS. I have no iOS divice too.

Itune store access issues

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