Itune store error 9808 message
What does error 9808 means when itune failed to excess the itune store?
Hi...
Error 9808: This alert is often caused by a perceived security issue due to higher than expected security settings.
Check your computer's date, time, and time zone. If they are not correct, correct them.
Configure your Internet Options in Windows as described above.
If the issue persists, or the changes made to Internet Options revert after restarting your PC, then the issue is likely caused by out of date or incorrectly configured security software. Follow the steps in iTunes for Windows: Troubleshooting security software issues to resolve the issue.
See: Specific Conditions & Alert Messages here > iTunes: Advanced iTunes Store troubleshooting
Similar Messages
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ITunes store error -9808, can't purchase music or sign in
For a while now, every time I've used the iTunes store, a message comes up saying an unknown error occurred (-9808). It won't let me sign in or download anything. I'm downloading a more recent version of iTunes right now, but I don't think that's the problem. I can't find help for this on the support site. Help! D:
Error 9808 can usually be resolved by adjusting your Internet Options. Try the steps in this article:
iTunes for Windows could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470 -
Please Help! ITunes Store Error -9808
I just got a new Ipod Classic today and downloaded Itunes. I put some CD's on it, previewed songs, and browsed podcasts, etc. I then decided I wanted to download a few songs and was going to make an account, however, Itunes won't let me. I keep getting the message:
We could not complete your itunes store request. An unknown error occured. (-9808). There was an error in the iTunes store please try again later. At first I thought it would have been because there were so many people on because it was Christmas but it is now past one o'clock.(4 east coast) I am just really confused and want to download music. If anyone can tell me what this means or even better have a solution to fix it I would really appreciate it.I've been having the same problem, looked a bit further on the discussion board and someone mentioned to check that your date and time was set correct, I was certain mine was but when I checked for some reason the time was correct but the date was the 26th Jan 2008, so changed it to the coreect date 26th Dec 2007 and it started working straight away, didn't even need to restart or re install anything, hope this works for you.
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Please can someone get back to me about why i can't sign in to the itunes store... I am getting an error saying. We could not complete your itunes store request. An unknown error occurred (-9808). Thanks
Message was edited by: Lydiat2006Lydia, this is the most comprehensive thread on this. Many are experiencing it, to include me.
http://discussions.apple.com/thread.jspa?messageID=5409982 -
Can't connect to iTunes store, error -9808
Around two days ago, I noticed that I couldn't connect to the iTunes Store via iTunes and the problem has been persisting. A pop-up box showing the message 'Error -9808' will usually pop up. The iTunes diagnostic tool shows a red cross next to the line which says 'Secure link to Store'.
I'm running Windows Vista on a HP G7000 laptop and I have Nod32 installed.
I've scoured the internet for various tips on how to miraculously make it connect, but to no avail. I've deleted both of the iTunes preferences .xml files that was recommended. I've rebooted my machine countless times. I've checked Windows Firewall to see that iTunes is a listed exceptance, my router settings aren't conflicting nor is my anti virus software. I've tried the Automatic Detection of LAN settings or something in Internet Options. I've changed the security settings to SSL 3.0 and TLS 1.0 and I've also unchecked the box that says Check for server's revocation certificate. I've flushed my DNS cache again and again.
Nothing has worked.
I don't know if there is problem with the Store or something wrong my end, but any help on the situation would be greatly appreciated.Ugg.
Withing minutes of posting this thread I fixed the problem.
My hosts file. -
Itunes store error (9808) please help
I am trying to access my itunes account on itunes to buy the software update for my ipod touch, but when I try to sign in it tells me there was an error (9808) and i cannot buy anything now, if you could help me it would be much appreciated!
DrewTry the solutions listed on this website.
http://soccerislife8.wordpress.com/2008/02/09/itunes-error-9808/
Hope that solves your problem -
I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?
I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
[topic moved to Flash Player forum] -
i just received my i phone 4,inserted Amayim with 4G plan,but showing noservice and bar with emergency calls only screen.Also when i down loaded i tunes to my laptop (windows7) there is an error(9808) message saying i tunes store not supported completely.
first of all the iphone 4 is not a 4G phone
second it sounds like your iphone could be locked to another operator then the sim you have inserted -
I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Cannot connect to itunes store (error -54)
Hi,
I am using iTunes (10.2.2) on my G5. I have Intego's VirusBarrier X6, but have allowed all outgoing connections for iTunes.
For some reason, iTunes will no longer connect to the iTunes Store. The message that comes up is: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54)". This issue is not affecting my other Mac which basically has the same configuration other than it is running 10.6.7 rather than 10.5.8. Given that I was previously able to connect to the iTunes Store through the G5, I don't see the operating system as being the problem (and I certainly hope it isn't as I cannot upgrade the G5 past its current OS).
I haven't been able to find a previous posting that matches my problem. I have opened a dialogue with Apple but, so far, the only advice has been to install the latest version of iTunes (which I was already using).
Is anyone able to suggest a reason for the problem, and a means of fixing it? Happy to provide any further details that are required.
Many thanks.
MarkI have found the answer to my problem - so I may as well share it.
The problem was Intego. When I deauthorised the software, iTunes started working normally again. I'm not sure why Intego was causing the problem (particularly as it works happily with iTunes on my other computer).
The next challenge is to work out how to get Intego back on without disrupting iTunes.
Mark -
ITunes message:
"I cannot remove an element from the undercarriage. A disowned error (1011 has been taken place). An error in iTunes Store has been taken place. New evidence later."
What's happen ?
ciao
iMacG5 Mac OS X (10.3.9) 1 Gb ramUPGRADE:
Maybe i must explain better my problem,
with the undercarriage in order to buy.
iTunes 7.0.1 DO NOT ALLOW to cancel the songs that I have decided NOT to acquire more,
and tell me an ERROR
"iTunes STORE error 1011"
is introduced that says to still try later
but i'll try it a lot of time
and in diferent day and nothing happen.
The error 1011 is for ever.
Somebody now if the problem is my iTunes 7.0.1
or of iTunes Store or maybe I did something wrong?
Thanks for any help.
iMacG5 Mac OS X (10.3.9) 1 Gb ram -
What is iTune Store error code 4002 and how can I fix what ever it is? This error comes up every time I start up iTunes on my Apple computer.
Are you an iTunes Match subscriber ? If you are then this seems to have fixed it for a number of people : Re: iTunes Match Error 4002 - Can't Connect (or the reply a couple of posts below it)
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Cannot open itune store / error 306
cannot open itune store/ error 306. have removed and reloaded latest itune, still the same.
Cannot connect to iTune Store
(a) Sign out and sign in again (Settings>iTunes and App Store>Apple ID)
(b) Check Time Zone and set to automatic (Setting>General>Date and Time) -
when attempting to connect to the itunes store, the status message says "accessing itunes store..." but never connects. how do i resolve this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
same here for Windows Seven, it also says "The network connection timed out" Been like this for days.
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