Itune video downloads don't play on the new ipod

I am able to purchase video content from the itunes site and play it on my laptop, but downloads to my ipod have audio only even though the video format is supposed to be supported. ( this is true for both TV programs and music videos ) Apple's Ipod helpdesk is well....helpless. The tech I spoke to says its ITune's issue not Ipod's, claiming the file format should be supported but may not be and there is no apparent way to know. ( the tech couldn't tell either from the file information from Itunes )
Is video content purchased on ITunes playable on Ipods? If not, why is that not apparent before you purchase something.
Last comment, customer service from ITunes is very poor.
Dell   Windows XP Pro  

Hi DebiKen, welcome to discussions. We are other users, not Apple support...in case you thought we were.
If you have a video iPod, you may have better luck over on the 5th gen iPod boards. Not all of us are lucky enough to have a video iPod....
http://discussions.apple.com/category.jspa?categoryID=157

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