ITunes 10.2.1 Crashes When Trying to Update iPhone 4 to iOS 4.3.2
When I plugged in my iPhone 4, iTunes told me that iOS 4.3.2 was available. I clicked on the "Download and Update" button and then from the iPhone Software Update dialog box clicked on the "Next" button and then the "Agree" button. At this point, iTunes crashes.
Has anyone seen this?
I have not tried re-installing iTunes, however interestingly enough I plugged my iPad in and it successfully upgraded it to 4.3.2.
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London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
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Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
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After downlaoding ios5 and installing I get the message "we are unable to complete your activation at this time" when trying to update iphone 3gs to ios5 using itunes. Can anyone help?
Hi David,
any luck later?
I'm experiencing the same issue and I see that you're also posting from China. Not sure is location-related but if you managed to activate you iPhone: how did you do it? Just keep on trying?
I'm a bit fed up of trying. It's already two full days...
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GoLive Crashing when trying to update a Component!!! Help
Anyone have any ideas on why this would be happening??? The Component I am trying to update is "Navbar.html" ... the Update box comes up like it is supposed to .. but then I get the "GoLive has encountered a problem and must shut down .... "
This is getting SO frustrating!!!
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Maybe here:
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I recently asked for help resolving this issue.
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I read every tip or disscusion here that looked relevant but nothing seems to help :/
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Please help, Iphoto crashes when trying to update my iphoto library
i recently upgraded my operating system to Lion OS x 10.7.3, and I bought the IPhoto 11' (9.2.1) from the app store. Now it crashes when I try to open after telling me it needs to update my library (version 8.1.2). It starts updating, but then crashes. I have tried rebuilding my library with IPhoto Library Manager, so I can get the program to work with this, but it also crashes in the attempt to rebuild. I can open the program with an empty library, but then I can't get to my old photos. I have also reinstalled Iphoto, without this helping. And I have tried to find these "receipts", and have deleted these. I also have deleted the QuickTime 7, which I still had, and I'm now only running the QuickTime Player 10.1. Now I have to ask you for help. Here is a copy of the first part of the crash report:
Process: iPhoto
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.2.1 (9.2.1)
Build Info: iPhotoProject-628000000000000~1
App Item ID: 408981381
App External ID: 4641130
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2012-02-07 00:21:47.057 +0100
OS Version: Mac OS X 10.7.3 (11D50)
Report Version: 9
Interval Since Last Report: 6927 sec
Crashes Since Last Report: 24
Per-App Interval Since Last Report: 368 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 12B2839F-DC73-4348-85DF-937FB3ADEDFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc[57475]: garbage collection is OFF
Dyld Error Message:
Symbol not found: _ValidateAudioChannelLayout
Referenced from: /Users/USER/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quic kTimeComponents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fe52071 dyld_fatal_error + 1
1 dyld 0x8fe55df4 dyld::bindLazySymbol(mach_header const, unsigned long) + 129
2 dyld 0x8fe643ce stub_binding_helper_interface2 + 20
3 com.apple.QuickTimeComponents.component 0x05fe132a CopyAndExpandStreamLayout + 48
4 com.apple.QuickTimeComponents.component 0x05ff2e60 AudioContextProcessorOutputDevice::GetLayout(unsigned long, unsigned long, AudioChannelLayout**) + 930
5 com.apple.QuickTimeComponents.component 0x05ff5ad5 AudioContextProcessorOutputDevice::CreateProcessor() + 1013
6 com.apple.QuickTimeComponents.component 0x05fe94b5 AudioContextChannel::AddProcessor(unsigned long, AudioProcessorDescription*) + 413
7 com.apple.QuickTimeComponents.component 0x05fe2b39 AudioContextBase::ComponentEntryDispatch(ComponentParameters, AudioContextBase) + 1309
8 com.apple.CoreServices.CarbonCore 0x92f5345d CallComponent + 223
9 com.apple.CoreServices.CarbonCore 0x92f534a6 CallComponentDispatch + 29
10 com.apple.QuickTime 0x96d601fb AudioContextAddProcessor + 49
11 com.apple.QuickTime 0x96d5fcae AudioContextManager::CreateContext(ComponentDescription, AudioProcessorDescription, ComponentInstanceRecord**) + 408
12 com.apple.QuickTime 0x96d5fb0f AudioEngineCreateContextWithDeviceDescription + 47
13 com.apple.QuickTime 0x96d5f1b1 QTAudioDeviceContextCreate + 255
14 com.apple.QuickTime 0x96d5f016 QTAudioContextCreateForAudioDevice + 66
15 com.apple.QuickTime 0x96d2f6e4 SetMovieActive_priv + 480
16 com.apple.QuickTime 0x96d35829 QTOMovieObject::SetProperty(unsigned long, unsigned long, void const*) + 8365
17 com.apple.QuickTime 0x96d26d02 DispatchQTMsg(void const, unsigned long, unsigned long, unsigned long, QTOGenericObject) + 324
18 com.apple.QuickTime 0x96d26b1e QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 188
19 com.apple.QuickTime 0x96d2650a QTObjectTokenPriv::DispatchMessage(QTMessagePriv, void const, __CFAllocator const, unsigned long, unsigned long, ComponentMsgParam, unsigned long, unsigned long) + 1526
20 com.apple.QuickTime 0x96d25ebb QTSendMessageToObject + 141
21 com.apple.QuickTime 0x96d33760 QTSetObjectProperty + 272
22 com.apple.QTKit 0x9783eec1 -[QTMovie_QuickTime setActive:] + 100
23 com.apple.QTKit 0x9784bd03 -[QTMovie_QuickTime initWithQuickTimeMovie:disposeWhenDone:delegate:attributes:error:forParent:] + 648
24 com.apple.QTKit 0x978033e4 -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 6018
25 com.apple.QTKit 0x97801585 -[QTMovie initWithAttributes:error:] + 1058
26 com.apple.QTKit 0x97822e36 -[QTMovie initWithDataReference:error:] + 181
27 com.apple.QTKit 0x978230d0 -[QTMovie initWithFile:error:] + 209
28 com.apple.iPhoto 0x0025ab28 0x1000 + 2464552
29 com.apple.iPhoto 0x0003eafb 0x1000 + 252667
30 com.apple.iPhoto 0x000393ef 0x1000 + 230383
31 com.apple.iPhoto 0x000386bc 0x1000 + 227004
32 com.apple.iPhoto 0x00036098 0x1000 + 217240
33 com.apple.iPhoto 0x00035e50 0x1000 + 216656
34 com.apple.iPhoto 0x000356c1 0x1000 + 214721
35 com.apple.iPhoto 0x00033a4f 0x1000 + 207439
36 com.apple.Foundation 0x93a11e25 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
37 com.apple.CoreFoundation 0x938a7cb3 ___CFXNotificationPost_block_invoke_1 + 275
38 com.apple.CoreFoundation 0x93872a38 _CFXNotificationPost + 2776
39 com.apple.Foundation 0x939fd012 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
40 com.apple.AppKit 0x93d8775d -[NSApplication _postDidFinishNotification] + 259
41 com.apple.AppKit 0x93d87453 -[NSApplication _sendFinishLaunchingNotification] + 84
42 com.apple.AppKit 0x93d85f74 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 277
43 com.apple.AppKit 0x93d85c8a -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
44 com.apple.CoreFoundation 0x938c0298 -[NSObject performSelector:withObject:withObject:] + 72
45 com.apple.Foundation 0x93a370f6 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
46 com.apple.Foundation 0x93a35ea9 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
47 com.apple.Foundation 0x93a35c7d _NSAppleEventManagerGenericHandler + 234
48 com.apple.AE 0x95775045 aeDispatchAppleEvent(AEDesc const, AEDesc, unsigned long, unsigned char*) + 202
49 com.apple.AE 0x9575eb67 ZL25dispatchEventAndSendReplyPK6AEDescPS + 43
50 com.apple.AE 0x9575ea54 aeProcessAppleEvent + 253
51 com.apple.HIToolbox 0x9991e5d6 AEProcessAppleEvent + 103
52 com.apple.AppKit 0x93d82d0b _DPSNextEvent + 1301
53 com.apple.AppKit 0x93d82306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
54 com.apple.AppKit 0x93d7e675 -[NSApplication run] + 911
55 com.apple.AppKit 0x94012261 NSApplicationMain + 1054
56 com.apple.iPhoto 0x0001159a 0x1000 + 66970
57 com.apple.iPhoto 0x00010a29 0x1000 + 64041I did as you suggested, and finally I got to reinstall Lion, but the problem persist. Is there no way I can repair only QuickTime? I tried installing also version QT7.7, but it doesn't seem to make a difference.
Here is the last crash report, but to me it seems like it's the same as before:
After reinstalling Lion:
Process: iPhoto [331]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.2.1 (9.2.1)
Build Info: iPhotoProject-628000000000000~1
App Item ID: 408981381
App External ID: 4641130
Code Type: X86 (Native)
Parent Process: launchd [165]
Date/Time: 2012-02-08 10:39:01.776 -0800
OS Version: Mac OS X 10.7.3 (11D50)
Report Version: 9
Interval Since Last Report: 67729 sec
Crashes Since Last Report: 115
Per-App Interval Since Last Report: 953 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 12B2839F-DC73-4348-85DF-937FB3ADEDFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc[331]: garbage collection is OFF
Dyld Error Message:
Symbol not found: _ValidateAudioChannelLayout
Referenced from: /Users/USER/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quic kTimeComponents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fe2c071 dyld_fatal_error + 1
1 dyld 0x8fe2fdf4 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 129
2 dyld 0x8fe3e3ce stub_binding_helper_interface2 + 20
3 com.apple.QuickTimeComponents.component 0x05fe132a CopyAndExpandStreamLayout + 48
4 com.apple.QuickTimeComponents.component 0x05ff2e60 AudioContextProcessorOutputDevice::GetLayout(unsigned long, unsigned long, AudioChannelLayout**) + 930
5 com.apple.QuickTimeComponents.component 0x05ff5ad5 AudioContextProcessorOutputDevice::CreateProcessor() + 1013
6 com.apple.QuickTimeComponents.component 0x05fe94b5 AudioContextChannel::AddProcessor(unsigned long, AudioProcessorDescription*) + 413
7 com.apple.QuickTimeComponents.component 0x05fe2b39 AudioContextBase::ComponentEntryDispatch(ComponentParameters*, AudioContextBase*) + 1309
8 com.apple.CoreServices.CarbonCore 0x91b7945d CallComponent + 223
9 com.apple.CoreServices.CarbonCore 0x91b794a6 CallComponentDispatch + 29
10 com.apple.QuickTime 0x910631fb AudioContextAddProcessor + 49
11 com.apple.QuickTime 0x91062cae AudioContextManager::CreateContext(ComponentDescription*, AudioProcessorDescription*, ComponentInstanceRecord**) + 408
12 com.apple.QuickTime 0x91062b0f AudioEngineCreateContextWithDeviceDescription + 47
13 com.apple.QuickTime 0x910621b1 QTAudioDeviceContextCreate + 255
14 com.apple.QuickTime 0x91062016 QTAudioContextCreateForAudioDevice + 66
15 com.apple.QuickTime 0x910326e4 SetMovieActive_priv + 480
16 com.apple.QuickTime 0x91038829 QTOMovieObject::SetProperty(unsigned long, unsigned long, void const*) + 8365
17 com.apple.QuickTime 0x91029d02 DispatchQTMsg(void const*, unsigned long, unsigned long, unsigned long, QTOGenericObject*) + 324
18 com.apple.QuickTime 0x91029b1e QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 188
19 com.apple.QuickTime 0x9102950a QTObjectTokenPriv::DispatchMessage(QTMessagePriv*, void const*, __CFAllocator const*, unsigned long, unsigned long, ComponentMsgParam*, unsigned long, unsigned long) + 1526
20 com.apple.QuickTime 0x91028ebb QTSendMessageToObject + 141
21 com.apple.QuickTime 0x91036760 QTSetObjectProperty + 272
22 com.apple.QTKit 0x964ddec1 -[QTMovie_QuickTime setActive:] + 100
23 com.apple.QTKit 0x964ead03 -[QTMovie_QuickTime initWithQuickTimeMovie:disposeWhenDone:delegate:attributes:error:forParent:] + 648
24 com.apple.QTKit 0x964a23e4 -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 6018
25 com.apple.QTKit 0x964a0585 -[QTMovie initWithAttributes:error:] + 1058
26 com.apple.QTKit 0x964c1e36 -[QTMovie initWithDataReference:error:] + 181
27 com.apple.QTKit 0x964c20d0 -[QTMovie initWithFile:error:] + 209
28 com.apple.iPhoto 0x0025ab28 0x1000 + 2464552
29 com.apple.iPhoto 0x0003eafb 0x1000 + 252667
30 com.apple.iPhoto 0x000393ef 0x1000 + 230383
31 com.apple.iPhoto 0x000386bc 0x1000 + 227004
32 com.apple.iPhoto 0x00036098 0x1000 + 217240
33 com.apple.iPhoto 0x00035e50 0x1000 + 216656
34 com.apple.iPhoto 0x000356c1 0x1000 + 214721
35 com.apple.iPhoto 0x00033a4f 0x1000 + 207439
36 com.apple.Foundation 0x94567e25 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
37 com.apple.CoreFoundation 0x99525cb3 ___CFXNotificationPost_block_invoke_1 + 275
38 com.apple.CoreFoundation 0x994f0a38 _CFXNotificationPost + 2776
39 com.apple.Foundation 0x94553012 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
40 com.apple.AppKit 0x9040275d -[NSApplication _postDidFinishNotification] + 259
41 com.apple.AppKit 0x90402453 -[NSApplication _sendFinishLaunchingNotification] + 84
42 com.apple.AppKit 0x90400f74 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 277
43 com.apple.AppKit 0x90400c8a -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
44 com.apple.CoreFoundation 0x9953e298 -[NSObject performSelector:withObject:withObject:] + 72
45 com.apple.Foundation 0x9458d0f6 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
46 com.apple.Foundation 0x9458bea9 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
47 com.apple.Foundation 0x9458bc7d _NSAppleEventManagerGenericHandler + 234
48 com.apple.AE 0x9215e045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
49 com.apple.AE 0x92147b67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43 -
ITunes Store Unknown Error -9812 when trying to Activate iPhone 4
Hi, I have received my lovely new iPhone 4 and I can't activate it, the error I get is: "an unknown error occurred (-9812)" when trying to access the store.
My configuration is iTunes 9.2.1.5 (64 bit) on Windows 7 (64 bit)
Can anyone advise?
Many thanks
NickHi,
Have you managed to find a solution to your problem as I am having exactly the same issue. And I am fed up with re-installing i-tunes!
Thanks
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