ITunes 10.3.1 Button Problems

The program buttons (not keyboard) are sticking and/or not responding when clicked. Recently updated to 10.3.1, what's going on?

I'm having the same issue except but the volume is substantially lower on all songs. Any song I play using another app or over the web is fine but my entire iTunes library is 1/4 volume. I'm on iTunes 10.3.1 with iMac and version 10.6.8

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ITunes Preferences: no "apply" button on screen / EQ problems

With the newest version of iTunes there is no button for 'apply' settings changes in my preferences for import/burning format (ie MP3 instead of ACC). Also, my iPod does not follow my EQ settings from iTunes when it is selected OFF. It never has. Anyone know how to fix this?

Windows 8
Apple TV 3
Netgear router
Everything was working perfectly for several months then stopped. Suddenly no AirPlay icon in iTunes but iPhone and other pc's had airplay working correctly. Reset router, reset apple tv, changed from ethernet to wifi. Nothing worked. I wound up having to uninstall and reinstall iTunes and wouldn't you know the airplay worked perfectly.

After answering the three security questions on itunes connect the submit button is still grayed out. It looks like it could be an error on the website. Has anyone encountered this issue?

After answering the three security questions to update an app on itunes connect the submit button is grayed out. It looks like an error on the website. Has anyone ran into this problem before? Any help would be greatly appreciated.

Hi evanVIT,
Welcome to the Apple Support Communities!
I understand that issues like the one you are experiencing can be very frustrating. For this situation however, for update errors in the range of 3000-3020, I would recommend the troubleshooting steps located in the attached article. Please use the steps and information as a reference.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Cheers,
Joe

Hi, my iphone is disabled now and it says connect to itunes but there are some problems to fix it .

Hi, my iphone is disabled now and it says connect to itunes but there are some problems to fix it .
Firstly, i reset my computer few days ago and never used itunes after that .
Secondly, the power button on the iphone is broken so i can't set the recovery mode on the phone.
I Tried connect the itunes with the iphone but the all itunes says 'To allow access , please respond on your iphone' but there's nothing i can do,
iphone doesn't respond at all .
I need some help .... i tried everything i could do ..

Hey jinyoung_20,
Based on the information you have provided, it appears your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, and express replacement service:
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Welcome to Apple Support Communities!
Sincerely,
Delgadoh

My iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.2

my iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.0.4

If itunes is comming up and saying it can't read the device because it's locked with a passcode, you may have to put your device into recovery mode first.
To put your device in recovery mode: (Following these steps will erase your device and reset everything to factory defaults)
1) press and hold the power button until you see the slide to power off option
2) swipe to power off
3) Press and hold the home button while the device is off and connect it to your computer. Continue holding the home button until you see a graphic with the iTunes logo with a picture of a USB cable below it.
4) iTunes should give you a message that it has detected a device in recovery mode. Click ok and then select Restore iPhone. iTunes will download a fresh copy of iOS and then wipe the device and restore it. Depending on the speed of your computer's internet connection this may take a while. Just leave the iphone connected to your computer until it's finished.
If itunes is not detecting it at all or is Not giving you the message that the phone is locked with a passcode, you may end up having to reinstall itunes. This seems to be a fairly common problem after the most recent itunes update (11.1.5)
If this is the case and you happen to be running a windows based computer you will have to uninstall itunes in this order from your programs and features option in control panel:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Then download and reinstall itunes from itunes.com try putting your device into recovery mode again and restore.
Hope this helps.
Cheers.

I want to update my iTouch 4 to iOS 6, but I'm afraid I'll lose all the data on it. And when I went to iTunes, there was no button to back it up. HELP!!! :-o

I really don't want to lose the data but I really want to update. all my friends have updated. I DON'T WANT TO LOSE ANYTHING PLEEEEEASE HELP!!!
also, when I went to iTunes, there was no button for backup.
I also want to update because then i can iMessage with my frien

If you have everything already in iTunes and you have synced with iTunes at least twice (to assure you have backup) then you should not lose anything. Upon completion of the update you will have an option to restore the device from a backup.
But, the update process will erase everything until you restore your backup.
Vital Resources For Your iDevice (Updating, Apple ID, and iCloud)
A. Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages
B. Apple ID Support
   1. Apple ID FAQ
   2. Find your Apple ID
   3. Recover your password
   3. Change your Apple ID
   4. Change your password
C. iCloud Support
   1. What is iCloud?
   2. How to set up iCloud
   3. iCloud: System requirements
   4. Using your Apple ID for Apple services
   5. How to back up iCloud data
D. List of iOS Devices and What They Support
   1. Identifying iPod models
   2. Identifying iPhone models
   3. Identifying iPhone models
E. User Manuals
   1. iPads
   2. iPhones
   3. iPod Touches

Songs randomly stopping in itunes & itunes continuously determining gapless playback problems

I'm running itunes 11.1.4 on a macbook pro with mavericks (and have been since mavericks has come out), and over the past week, I've been running into two problems while importing new music into my itunes.
First, certain songs will randomly stop while playing and immediately go to the next song. It seems to be happening to files that are regular mp3 files. If I convert a flac file to mp3 and then add them to my itunes, they seem to play fine. I have also went into my itunes folder and played multiple songs that I've had these stopping issues with through my VLC and Quicktime players, and have had no playback issues while running them with VLC or Quicktime.
I should also add that under my itunes' advance preferences, I have "keep itunes folder organized" and "copy files to itunes media folder when adding to library" checked, so I assume that these files that I am choosing (control/click, "open with" VLC or Quicktime Player) to play through VLC or Quicktime are the exact same that my itunes is using when I select them within the itunes application.
I have checked the start and stop times, and they all show start 0:00 and then it's appropriate stop time. For example, my entire Eric Clapton collection will abruptly stop at 1:33. If I scrub past that point, the songs will play. But if they're left to hit 1:33 on their own, they stop and then the next song starts.
At first I was thinking that these were corrupted files, but this has been happening a lot, to a lot of different files, so I'm thinking this is some sort of playback issue through itunes.
My other problem, which I've started to notice only over the past week or so, is that itunes is continuously "determining gapless playback" over a group of about 1300 songs or so (give or take a few, that's roughly the amount of songs it says that it's running through). This will happen when I restart itunes after quitting, if I add new music, or sometimes just randomly as other music is playing.
I haven't been able to see if itunes continues to run through the same songs, since I tend to catch it while it's doing it, and not when it starts. And, the time it takes to complete can vary greatly from just several seconds to several minutes, all while showing roughly the same amount of songs being scanned.
I'm use to seeing itunes determine gapless playback when it was done importing a specific album, and that would be the end of it. But now, it keeps doing it. If I add an album, it starts checking an additional 800+ songs on average. And until it's done, itunes runs slow (playback buttons, scrolling through artists).
I know that these questions have been asked before, and I have google searched for them and have come across apple discussions about similar topics. However, more often than not, the discussions that I have come across have either been older, specifically about itunes store purchases, or have had multiple people say that they're having issues with no solution, so I apologize in advance if I've overlooked something that may have already addressed my concerns. I have also checked all of my permissions through disk utility, along with verifying the disk, which showed that it was running ok.

I have the same problem but with grievous outcome: my entire machine hangs; I've done EVERYTHING I, and several product specialists can think of short of deleting my entire music collection.
I don't think it has anything to do with the name of a single track - it's hanging on different tracks for me with no consistency in naming styles. I've reinstalled iTunes several times, killed the cache, the preferences, tried it as a different user, deleted and rebuilt my library, and NOTHING helps. When iTunes comes up, it immediately goes into "Determining Gapless Playback..." and withing 2-3 songs the machine HANGS and has to be hard powered.
Of course, I've tried to set every song to a non-gapless song, tried to turn on or off song crossfade, no luck.
APPLE: Please listen and help!! Make gapless playback a removable option or something!

Help needed, M getting this message sandbox environment error no test user account, when downloading any application from iTunes, friend told me to sign out and sign in iTunes it might solve the problem but instead I cannot login I to my itune account.

Help needed,
I am getting this message sandbox environment error no test user account, when downloading any application from iTunes, friend told me to sign out and sign in iTunes it might solve the problem , and i triyed it but still I cannot login I to my itune account. Same message keeping. Popping up, this problem started supricly today.

Take a look at the instructions here.
http://www.technogal.net/2012/03/this-is-not-test-user-account-please.html

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

My Ipod touch is frozen. Shows USB cable with arrow pointing to Itunes. What is the problem? This is the second one I have had that has done this!

My Ipod touch is frozen. The screen shows only USB cable with arrow point to the word Itunes. What is the problem? This is the second touch I have had that has this same problem. HELP!

This time try restoring the iPod to factory defaults/new iPod instead of from backup. You may have some corruption that is causing the problem and it may now be in the backup. If the problem persists after restoring to factory defaults/new iPod. then you likely have a hardware problem and ana ppointment at the Genius Bar of an Apple store is in order.

HT4623 Hi, There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be ac

Hi,
There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.

That is usually a symptom thet the phone was hacked or jailbroken. Was it?

Itunes 10.6.1.7 problem: when I change the file "media type" from 'Music' to 'Podcast' the file disapears from ITUNES. I do this via (1) right click, (2) select 'Get Info', (3) select 'options' tab, and (4) change media type. What is the problem?

Itunes 10.6.1.7 problem: when I change the file "media type" from 'Music' to 'Podcast' the file disapears from ITUNES. I do this via (1) right click, (2) select 'Get Info', (3) select 'options' tab, and (4) change media type. What is the problem?

Hi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt

Itunes/Ipod Touch Video Playback Problem

Hi all!
I am asking all you Ipod guru's for some help and insights, as I am getting slightly frustrated...
Background:
For a project at work I am trying to set up a video podcast feed with video's we have created for our customer.
The idea is that everyone at upcoming management conference will receive a Ipod Touch, with some easy explanation on how to -through a feed- download all our video's for them.
For that purpose I have set up a testfeed (checked and doublechecked) to get the videos into Itunes.
The feed works, the channels and videos show up under Podcasts and the videos are playable in Itunes (latest update) with no problems.
Now the problems start:
When I connect an Ipod Touch, check manual syncing (I don't want to touch what is already on there), and drag the videos to the Ipod, the videos only show up under the 'recently added' category. The channel does not even show, and even though they are videos.
I can play the videos from there in Itunes, and they work fine.
When I eject the Ipod, and then want to watch the videos, I have to really search for them: they are under Music (!!), under 'recently added', and only play the sound, not the video (although the first frame of the video is shown).
To try and circumvent the problem I directly imported the video into Itunes, instead of through the feed (although that totally negates the whole idea to begin with), the videos nicely show up under the Video category in Itunes.
When dragged from there to the Ipod, all works. As I then want to see those newly added videos on the Ipod, they NOW promptly show up in the video category, and play perfectly, with image and sound, and fullscreen.
So, the problem is not with the video itself. What am I doing wrong?
(nothing has changed in the videos at all from the beginning of the process, the videos were already Ipod-ready)
Any thoughts, where do the problems originate? Can I do something in the feed already, or...?
Any ideas will be most welcome!
Thank you very much in advance.
Peter
P.S. it's also impossible to delete the uploaded video's that ended in the 'recently added' category

Since I've read similar threads on this, I have to think it's a bug.
What if you create a playlist in iTunes with the Podcast's name on it?
I can't really think of any other way around this until it gets fixed.
Oh, and send Apple feedback on this issue - it will help bring it to their attention.
http://www.apple.com/feedback
Scott

I downloaded a film from ITunes in HD and had problems, I upgraded to the latest version of ITunes and have then downloaded the film again in SD on my Windows 7 computer, but I still can't get the film to play, any idea's what to do next?

I downloaded a film from ITunes in HD and had problems, I upgraded to the latest version of ITunes and have then downloaded the film again in SD on my Windows 7 computer, but I still can't get the film to play, any idea's what to do next?
I've been working at the same problem for hours now and it's really driving me crazy so any help would be greatly appreciated.

It is working now. I no longer get the message about the item not being available in the US and I can access the store.

ITunes 10.5.3 syncing problems

Ever since I have updated iTunes I have been having problems. Half the time it won't even open or recognize my iPod at all. When it does recognize it, I receive an error when I try and sync it. Usually it's error -60 or sometimes it's an error 50. Is there anything I can do to fix these problems or is it just the newest version of iTunes screwing up?

Ever since 10.5 came out, I've been reading the RSS feed of this group to see if it was safe to upgrade, and I've been seeing more and more synch problems, especially corruption of the iPod Classic harddisk requiring reloading, and problems and interactions with antivirus. I'm very glad that I've stayed on the 10.4 version; it validates my notion of not upgrading iTunes unless you must (there was one point where the iTunes store stopped working and I had to upgrade).
I've summarized what I've seen on this forum on a post in my blog. There I've identified a site that supposedly has older versions of iTunes available, although I'd prefer a pointer to an internal Apple site. What I don't know is whether the database format is the same. You could try backing up your database (i.e., the .itdb, .itl, and .xml files in your iTunes directory), following the Apple procedure to complete remove iTunes (found at http://support.apple.com/kb/ht1925).
I don't know if Apple is aware of the Synch problems created for the iPod Classic in the 10.5.x series, but unless you need to upgrade, I'd suggest waiting. Watch this forum and see what comments show up. For those posting here... please identify the version of iTunes you are using, and what has changed on your system between the last time you were able to synch correctly and when synch started failing.
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ITunes 10.3.1 Button Problems

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