Itunes 10.4 and Microsoft Forefront UAG Endpoint on Win XP conflict

Seems that when I loaded microsoft forefront UAG endpoint on my Win XP computer, itunes 10.4 stopped recognizing my iP3 and iP4. Took MS Forefront UAG endpoint off and voila, itunes again recognized the phones. Funny, I havea 2nd gen nano and it was not affected. There is little online about this conflict but after hours of trying all kinds of fixed, removing MS Forefront worked. Hope this helps someone else.

Thanks for the link. I noticed that "Swut" from Orange County, Ca (see the post below) had a reply in the link you gave me referring to "Vipre" , which is an Anti-Virus program that I also use, like "Swut".
I will investigate this further. In defense of Apple, there is no way that they can test against every bit of software that we run on these PCs. I would hope that if we find out that there is some problem with the Vipre interface, both Apple and the Vipre people will be made aware of the problem.
Before I try the iTunes 10.2.1 upgrade again, I'll contact Sunbelt Software- the people who make Vipre and see if they have heard of this problem. I'll let all of you know what the results are.
Thanks- Richard Van Nostrand
"From Swut
From: Orange County, CA
Registered: Jan 28, 2008
Re: iTunes 10.1.0.56 update kills network interface - Windows 7
Posted: Dec 12, 2010 2:32 AM in response to: TG10987
I didn't have to go all the way through with TRG10987s solution. When I got to step 4 I noticed that VIPRE had installed multiple virtual network adapters on to of the network adapters. I uninstalled VIPRE thereby deleting the virtual adapters ran the upgrade, and reinstalled VIPRE. Everything works fine now.
Thanks to TG10987, who put me on the path."

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I uninstalled itunes for windows 7 and tried to install itunes 10.5 and it won't work. I deleted all existing apple programs from my computer but when I try to install again it says so long error involved with microsoft?I uninstalled itunes for windows 7

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Did you try anything suggested in the last thread you posted?
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I uninstalled itunes for windows 7 and tried to install itunes 10.5 and it won't work. I deleted all existing apple programs from my computer but when I try to install again it says so long error involved with microsoft?I uninstalled itunes for windows 7

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None. UAG doesn't use OpenSSL. IAG didn't use OpenSSL either. Whale e-Gap did use OpenSSL, but not the 1.x version.
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I tried in 4 different pcs with windows 7 installed to update my iphone 4 to latest version of ios (ios6) my current version is 5.1.1. I never had this issue ever before.. My iphone is jailbroken and so i couldnt update with OTA. I also tried to install a fresh copy of ios 5.1.1 to update my phone via OTA.. But the same problem now in itunes 10.5 and 10.7 too.. "iTunes could not connect to iphone software update server or is temporarily unavailable". I checked iTunes itunes diagnostics and the secure connection to itunes storo fail is the only thing which doesnt work.. I tried almost everything from here.. Starting from "internet option", changing the hosts file and the firewall thing.. But couldnt get it better.. What shoud i do?
Here is my iTunes diagnostics report:
Microsoft Windows 7 Ultimate Edition (Build 7600)
eMachines ET1861
iTunes 10.7.0.21
QuickTime 7.6.9
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0023AEC4028E1440
Current user is an administrator.
The current local date and time is 2012-09-23 09:00:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {A11C5D80-134D-4FA9-BF81-1C4A418C0F4A}
Description:    Dhiraagu
IP Address:    10.151.15.47
Subnet Mask:    255.255.255.255
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 05:00:00 1970
Lease Expires:    Thu Jan 01 05:00:00 1970
DNS Servers:    27.114.138.4
        27.114.140.62
Adapter Name:    {1EAA0EEE-E778-4884-B030-1AFF603AEC57}
Description:    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:00:00 1970
Lease Expires:    Thu Jan 01 05:00:00 1970
DNS Servers:
Active Connection:    Dhiraagu
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
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PLEASE HELP ME...!!!

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Can't buy music with iTunes... and more

Dear Apple-people: Don't you test your software before you release it?
1) With the new iTunes 6.0.0.18 I can no longer buy music from the iTunes Music Store!
When I add a song to my shopping cart, I get an error message saying that "An error occured...".
However, the song or album actually gets into my shopping cart!
When I try to buy what's in the shopping cart, I get another "An error occured...", an iTunes won't let me buy/download the music.
2) After the release of iTunes 5.x I complained about not being able to transfer more than two songs from my library to my iPod Shuffle 1Gb at a time.
Apple.com never gave me any solution other than: "Try and restore your iPod".
Yes... that was the first thing I tried before posting my complaints here.
Now, after I installed iTunes-6.0.0.18, things are no better. When I try to transfer more than a few songs to my iPod, iTunes quickly disconnects and shortly after reconnects my iPod, and the transfer is cancelled.
However, if I transfer only one or two songs at a time, I can actually manage to put songs on my iPod, but I'm telling you... it's not acceptable.
iTunes version 4.x worked without problems.
What have you done in order to make the new iTunes so unstable?
It seems that every new release has new bugs in it.
Sorry about the brusk tone, but I am highly disappointed!
Don't you test your software?
Has Apple been bought by Microsoft?
What is going on?
And just for reference: no, there is nothing wrong with my USB. I have a digital camera, a memory stick, a scanner, a printer and an external hard drive, all connecting via usb, and all work fine.
Looking forward to solutions!
Regards
Claus Holm, Copenhagen, Denmark

Go to > Apple - Support - Product Selection
Click iTunes then click iTunes Store
Then select Account Management
Then select iTunes Store account security
Explain the issue.
Select your location
Click Email
Should hear back within 24 hrs.

ITunes 9.2 and Windows 7 Install problem

I've posted a problem here already, but now I'm on the actual machine. I removed all the Apple software to include removing iTunes 9.1.1.12
I rebooted the machine (running Windows 7 Ultimate)
Download a fresh copy of iTunes 9.2 and it installs up to the part where it tries to start the Bonjoure (spelling) service. I get this error:
Log Name: System
Source: Service Control Manager
Date: 6/25/2010 8:55:25 PM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kids-XP
Description:
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Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-26T01:55:25.215200000Z" />
<EventRecordID>267832</EventRecordID>
<Correlation />
<Execution ProcessID="524" ThreadID="1780" />
<Channel>System</Channel>
<Computer>Kids-XP</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bonjour Service</Data>
<Data Name="param2">%%87</Data>
</EventData>
</Event>

A Solution (install iTunes without Bonjour) ... aka "How to Hack the Install"
I've had exactly the same problem using my new iPhone 4 with Windows XP home. I had completely removed a previous version of iTunes and got the same error message giving a 3014 error against Bonjour part way through a fresh install of iTunes 9.2.1.5 ... After much searching on the net in desperation I took the install to the failure point again and then powered off the PC. I was curious what state this would leave the install ... I nosed around the hard disk on startup but the software wasn't there. Then I checked out the temporary folder under my user's "Documents and Settings" folder:
i.e. c:\Documents and Settings\<username>\local settings\temp and in there I found a new folder containing all of the "separate" installable ".msi" files for the different components of iTunes including a file bonjour.msi
The solution then is as follows:
a) Do the install until it fails with the "Bonjour service cannot be started" error.
b) BEFORE you rollback the install (i.e. with the error pop up still displayed) navigate to your "C:\Documents and Settings\<username>\local settings\temp" folder and *make a copy* of the .msi files from the created folder (you will find a folder with a random name which is different for each install). You should have the following files (keep them together in one folder):
SetupAdmin.exe
AppleApplicationSupport.msi
AppleMobileDeviceSupport.msi
AppleSoftwareUpdate.msi
Bonjour.msi
iTunes.msi
QuickTime.msi
Note that if you try and find the files after cancelling the installation they won't be there as the installer removes them as part of its clean up routine.
c) Roll back the install by cancelling.
d) Completely remove all traces of iTunes, Quicktime etc... see: http://support.apple.com/kb/HT1926
e) Reboot
f) RENAME or DELETE the Bonjour.msi from your copied folder so that the install won't be able to find it.
g) Double click the file from your copied folder iTunes.msi - the install will then go ahead and _will not_ install Bonjour.msi as it cannot find the bonjour.msi file.
I have tried this solution and it has worked using an iPhone 4. There may be some functionality missing in iTunes but as yet I haven't found it. The main thing was to get iTunes installed from scratch so that I could actually use the phone. Since applying the solution I have done an upgrade of the iPhone software to 4.0.2 so the phone is working fine with iTunes.
Hope this helps,
Phil

Install iTunes 7.6, and loose my DVD Drive after it.

I run: Windows Vista Ultimate PRE-SP1. Lite-ON Blu-Ray DVD Player.
I install iTunes v7.6 and get the following after reboot:
"Warning! iTunes was not properly installed. If you wish to import or burn CD's you need to reinstall iTunes."
My DVD drive is no longer recognized by my computer. Windows Hardware says there is a driver error. Re-installation of these Drivers results in same error. Upon removal of iTunes the error magicly dissapears and there is my DVD drive again.
Please Tell me someone knows of a hotfix for this issue! I am missing my iTunes.

No this is an Apple issue. I ran out and bought 4 Mac's laptops last year when I had to buy a "Vista" computer.
Because of my business I have to use PC (software). since I purchased Vista I was unable to use my 3 video pods (my kids and mine). itunes did exactly what you are discribing here. I totally blamed microsoft..
HOWEVER after downloading service pack 1 and purchasing a new iphone 3G it was working like a charm ....NOT a problem. I used "mobile me" to sync my outlook and was happier than I had been in over a year with BOTH my PC and Mac.
After the upgrade last week (I upgraded 8-1-08) my PC sees the CD/DVD drive however itunes is disabling it. I have a ton of software on my PC Office ultimate 07, Photoshop 6 Roxio 10 all of it. NONE of those had updates.
I am NOT happy with the thousands that I have placed into apple the last 6 months. I really thought this was Microsoft...it is not.
I am lucky because I have a Mac Pro to sync my iphone too (even though I am NOT proficent on a Mac yet). I actually signed onto these boards to see if I could run it on Mac since I installed it on PC..
I tried to see if I would downgrade to the previous version ...no luck...apple likes to install as soon as you boot up...I also tried to restore to a previous time (prior to the upgrade) that also didn't work..itunes again downloaded immediatly after a reboot.
Apple needs to get a fix...I was going to automate a business with MACs...I have my kids on both now..I have an appointment with their business sales..
I think I will bring this computer in and tell them we will talk AFTER you fix this simple problem.. I would HATE to lose patients medical records because of a bad download.

Itunes 10.4 and Microsoft Forefront UAG Endpoint on Win XP conflict

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