ITunes 10.4 and Windows 7 bug thread

I thought I would start an entire thread devoted to iTunes 10.4 and Windows 7 bugs since there are MANY people reporting various issues and may not know about all of them. Hopefully this will combine a list of all bugs for reference and help others. So far, most of this effects Windows 7 64 bit, but some are reporting issues under 32 bit too.
I have spoken with both Apple Care and a higher level tech at iTunes support. The iTunes support tech said they were "looking into all reported bugs and are aware of issues with version 10.4, especially under Windows 7. They encourage others to report their bugs to iTunes support so they can work on this and find all the issues.
KNOWN BUGS:
Album Art copy/paste broken - A bug that causes copy/pase from clipboard where album art is not displayed in the info tab as before. Some have reported success by dragging the image file over to it vs copy/paste method but it is still very much spotty and a known bug.
iTunes store not working - Some have been effected with the iTunes store not working properly for them. Personally I don't have a problem but this has been for some.
"Purchases" link not working in iTunes - When you click on "Purchases" link on the right column, all your purchases are missing and do not show up. This includes, music, movies, apps, etc. This is also a known bug and one that I have personally. Works fine in iTunes 10.3 for Windows 7 64bit and also works fine under both Snow Leopard and Lion OS.
Sync issues - Some have reported syncing issues since upgrading to 10.4 iTunes on Windows 7. This is a bit spotty as well as I have no trouble but there are others that have reported issues.
Solutions:
For now, the only way to fix this is to use iTunes 10.4 under Snow Leopard or Lion OS. Also, you can uninstall (not repair) 10.4 and install 10.3 again which should work.

You are correct and I wish that I had known this before spending 4 days and a lot of trouble going over this with both Apple Care and iTunes support. They had me jumping through hoops and didn't know anything until it was finally escalated. Only then did I get a vague response like I mentioned in the first post. It's troubling to me how a simple response from anyone there could've just said we know about this and they are bugs in 10.4 causing this.
There are other issues too as you point out with the syncing and crashing. Anyway, hopefully others will find information here more useful than calling Apple for help. Not much we can do now except roll back to 10.3 for those that kept it and hope also they can updated Apple Application Support component.

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I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

ITunes 10.4 and windows XP not available

I installed the las version of iTunes 10.4 and its not operate with windows XP SP3. When I start iTunes, after 30 seconds from the general pagesis displayed, the tipical message of windows appers. Windows has found a problem and must be close this applications.
Could you help me. I try everything less to waste my PC or my IPAD2.
Please help!

You are correct and I wish that I had known this before spending 4 days and a lot of trouble going over this with both Apple Care and iTunes support. They had me jumping through hoops and didn't know anything until it was finally escalated. Only then did I get a vague response like I mentioned in the first post. It's troubling to me how a simple response from anyone there could've just said we know about this and they are bugs in 10.4 causing this.
There are other issues too as you point out with the syncing and crashing. Anyway, hopefully others will find information here more useful than calling Apple for help. Not much we can do now except roll back to 10.3 for those that kept it and hope also they can updated Apple Application Support component.

ITunes 10.6 and Windows 7 - iTunes stops working!!!

Installed iTunes 10.6 and now I get the iTunes has stopped working message when I attempt to add folders or sync my devices. I have uninstalled and re-installed to no avail. I have tried safe mode but it still will not sync. This only started after the update to 10.6. Everything was fine until then. I went to the Apple store and they were NO help at all, referring me to the iTunes support page on the internet. DUH!! Did that already! Please, if anyone has solved this issue, tell me how. I tried installing the old version of iTunes, but then it wouldn't open because the library was created by a newer version...so frustrating! Please help!

Mac prints. PC does not. Bonjour Printer Wizard found the printer, so there's some communication between the two (although the printer never came on, but I assume the AX knows what it’s plugged into).
One odd thing is that, after installing the printer driver (downloaded from Brother), Bonjour Printer Wizard listed Brother as a printer manufacturer three times, only one of which shows the HL-2040.
The las time I tried printing from Windows the printer turned on, but did not print.

Use same external drive for itunes in mac and windows?

Hi,
I have a Macbook Air that has bootcamp and I use 99% of my time under Windows 7.
All of my music and movies are on an external hard drive and I have a problem using
it for iTunes under Windows and the Mac at the same time.
Is it possible to have both versions point to the same external drive?
I tried almost everything but it fails as the file paths are stored once and for all in
the iTunes library file.
When booting under OS/X and opening iTunes, it loads the .itl file and shows all music
but of course it doesn't see anything since the path under OS/X has nothing to do with
the one under Windows.
My iTunes lib was created under Windows and all files are stored in a variation of:
J:\Private\My Music\iTunes[Rock | Classical | Soundtracks]
Under OS/X of course the path is totally different:
/Volumes/DRIVE_J/Private/My Music/iTunes/[Rock | Classical | Soundtracks]
Now if I reimport everything in iTunes for OS/X it will change all the paths and then
Windows will not be able to fetch the files.
Isn't there a way to have relative paths so both the OS/X and Windows versions
of iTunes work flawlessly without caring at all about which OS is running?
This is driving me nuts.
I'm not talking about Sharing an iTunes library over a network. I want to share the
same physical folder between Windows and OS/X
Thanks for any help.
Steve

Anyone?

I have iTunes 11.4 and Windows 7. Using iTunes on Windows 7, I get message that iTunes has stopped working and Windows will close the program and notify me if a solution is available. Same message for last two days. Anyone else getting this?

I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I got the same message today. Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem? I can get iTunes on iPad and iPhone. All other programs PC are working correctly. I use Norton Internet Service on PC. I ran virus scans and repair/reinstall iTunes yesterday on PC.

Hello notime4,
The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

ITunes 64-bit and Windows 7 Ultimate 64-bit

I have a relatively new installation of Windows 7 Ultimate 64-bit and have not moved the "Music Folder" to a new location. I have moved the "My Documents" folder to a new location tho. Inside of the "My Documents" folder, I see folders named "My Albums" and "Music Lyrics", but no "Music" or "My Music".
After installing the 64-bit version of iTunes, I get the following error.
The folder "iTunes" cannot be found or created and is required.
The default location for this folder is inside the "Music" folder.
I have researched and seen many references to this error and Windows XP, but nothing for Windows 7.
Ideas?

Something may be awry with the special registry permissions on the My Music folder, Just. I think the iTunes installer looks for those in order to determine just where the default location of My Music is on a given computer.
But since this is a first-time install, the situation should be pretty simple to recover from.
Hold down the shift key when you go to launch iTunes. In the dialog box that comes up, select "Create library" and put the library where you please.
Probably a good idea after doing that to try launching iTunes again, just to make sure that it is still finding the iTunes folder. But by default, next time you open iTunes (after creating a new library), it should try to open the library in the location you created the library in.

ITunes 9.2 and Windows 7 Install problem

I've posted a problem here already, but now I'm on the actual machine. I removed all the Apple software to include removing iTunes 9.1.1.12
I rebooted the machine (running Windows 7 Ultimate)
Download a fresh copy of iTunes 9.2 and it installs up to the part where it tries to start the Bonjoure (spelling) service. I get this error:
Log Name: System
Source: Service Control Manager
Date: 6/25/2010 8:55:25 PM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kids-XP
Description:
The Bonjour Service service terminated with service-specific error The parameter is incorrect..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-26T01:55:25.215200000Z" />
<EventRecordID>267832</EventRecordID>
<Correlation />
<Execution ProcessID="524" ThreadID="1780" />
<Channel>System</Channel>
<Computer>Kids-XP</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bonjour Service</Data>
<Data Name="param2">%%87</Data>
</EventData>
</Event>

A Solution (install iTunes without Bonjour) ... aka "How to Hack the Install"
I've had exactly the same problem using my new iPhone 4 with Windows XP home. I had completely removed a previous version of iTunes and got the same error message giving a 3014 error against Bonjour part way through a fresh install of iTunes 9.2.1.5 ... After much searching on the net in desperation I took the install to the failure point again and then powered off the PC. I was curious what state this would leave the install ... I nosed around the hard disk on startup but the software wasn't there. Then I checked out the temporary folder under my user's "Documents and Settings" folder:
i.e. c:\Documents and Settings\<username>\local settings\temp and in there I found a new folder containing all of the "separate" installable ".msi" files for the different components of iTunes including a file bonjour.msi
The solution then is as follows:
a) Do the install until it fails with the "Bonjour service cannot be started" error.
b) BEFORE you rollback the install (i.e. with the error pop up still displayed) navigate to your "C:\Documents and Settings\<username>\local settings\temp" folder and *make a copy* of the .msi files from the created folder (you will find a folder with a random name which is different for each install). You should have the following files (keep them together in one folder):
SetupAdmin.exe
AppleApplicationSupport.msi
AppleMobileDeviceSupport.msi
AppleSoftwareUpdate.msi
Bonjour.msi
iTunes.msi
QuickTime.msi
Note that if you try and find the files after cancelling the installation they won't be there as the installer removes them as part of its clean up routine.
c) Roll back the install by cancelling.
d) Completely remove all traces of iTunes, Quicktime etc... see: http://support.apple.com/kb/HT1926
e) Reboot
f) RENAME or DELETE the Bonjour.msi from your copied folder so that the install won't be able to find it.
g) Double click the file from your copied folder iTunes.msi - the install will then go ahead and _will not_ install Bonjour.msi as it cannot find the bonjour.msi file.
I have tried this solution and it has worked using an iPhone 4. There may be some functionality missing in iTunes but as yet I haven't found it. The main thing was to get iTunes installed from scratch so that I could actually use the phone. Since applying the solution I have done an upgrade of the iPhone software to 4.0.2 so the phone is working fine with iTunes.
Hope this helps,
Phil

Compatibility issue with itunes 10.6 and windows 7

I just installed the update to itunes 10.6 on windows 7 64bit, and it says that it is not compatible with my theme (so it switches it back to the windows 7 basic) I normally wouldn't mind however my screen blacks out and it's really annoying. I don't have any compatbility settings checked off at the moment. However I did try changing them and it still doesnt work.
Itunes worked just fine before the update...

Okay. Sometimes that can indicate a stuck registry key.
Try labnut2's instructions from the following post:
Re: How do I turn off the compatibility mode for ITunes.

Itunes 7.7 and windows Vista not working!

Hello,
I have been plagued with iTunes and Vista problems ever since i got it on my Pc over 9 months ago!!
I had hoped that a multimillion company like apple most successful in this nich of the market would want to keep its customers and provide us with up to date valid software but NO..... 9moths later same problem!
Every time i uninstall and install a newER verson of iTunes i get the following sequale of errors:
1. Firstly a box appears with a sliding bar with " Please wait while windows configures iTunes "
2. When this finsihed another box appears " iTunes stopped working "
3. When u click OK (the only option) in the task bar on the bottom right a small bubble appears with the statment " Data execution prevention has closed iTunes "
Now i have been battling with this problem for some time and have tried many things like changing version of iTunes (clean uninstall and new install etc)
I have also located that if i try to start up Quicktime i get the same error box this time reading " Quicktime has stopped wotking "
I have uninstalled Quicktime and installed a new clean copy to no avail.....
Appart from throwing my iPod in the Thames and getting a samsung mp3 player, i dont see any solution... anyone have any ideas?
My Thanks in advance!

Vwsurfbum
iTunes is a free program - it doesn't make good business sense for Apple to hire people to troubleshoot problems on Windows hardware - they'd have to hire hundreds, if not thousands to remote in to PCs and spend time fixing this kind of thing!
If you are getting that message about data execution prevention, you need to get DEP turned off, come **** or high water.
How about turning off UAC, can you even do that?
And with UAC turned off, can you disable DEP?
How to Disable UAC
Remember you can always turn these back on to keep your system "safe" - this is just a test to get iTunes working.
And give yourself FULL control over the itunes folders , while you're at it:
How to Take Ownership and Grant Permissions in Windows Vista

Unable to install itunes error 7 and windows error 193

I could not update my itunes. I have Windows 7. I got an error 7 and windows error 193.
I followed itunes Microsoft.Net fix but it did not work.
I get a message to reinstall. Itunes is successfully installed.
But then there is a message that I need to reinstall and error 7.

Hi

Seamlessly switching between iTunes for Mac and Windows

The path on a Windows machine to my iTunes is something like N:\My Music, where N is mapped as a network drive. On a Mac, that same Drive N is mapped as “fireserver” on the server machine. So on iTunes for the Mac, it would have to be //servername/fireserver/My Music or something along those lines.
Here’s the problem. The iTunes Library.itl and iTunes Music Library.xml are the files in Windows that store the information regarding which iTunes music is there, as well as the playlists and their contents. Therefore, if I move from one machine to another, as long as each has the server’s drive mapped as N, I can copy those two files from one machine to the other and it serves two purposes. First, it is a backup of sorts of my iTunes library. Second, I don’t have to update the information on two computers but rather one, and then copy the files to have an identical library, including playlists.
I would like to sync my iPhone and iPod(s) with my Mac, but I have a Windows machine, and need to continue to use that Windows machine to do other things with iTunes, such as port music to the backyard of my house. I don’t know how to keep the two iTunes libraries in sync since the xml and itl files refer to files and folders within N:\My Music. Even if I laboriously edited those files and did a global replace, that would be a one shot deal, and thereafter, I would have to update on the Windows side and on the Mac side.
So here is the question. Is there a way that I can set up my Mac so that when I refer to N: it knows that I mean //servername/fireserver (I’m not sure if I have the syntax right, but I think I’m getting my point across)? In this way, the files would point to N:\whatever and the computer would know that I mean //servername/fireserver/whatever.
This would solve a major problem for me.
Thanks in advance!

I have been really surprised by the lack of responses to this post. I'm thinking, this is such a typical thing that people would want to do - sharing their music with friends and family - I can't be the first to have the problem. Plus, I've always received such quick, expert advice on this forum to other questions since buying my Mac a couple of months ago.
But now I'm wondering whether there is something else going on that precludes the resident experts from answering. Is sharing music as I've described illegal? Maybe that's why everybody's keeping quiet, i.e., if you tell me how to share my songs with a friend then you're assisting in copyright infringement.
I didn't think it was illegal to share music with a friend in this way, as long as the songs you've downloaded from iTunes aren't shared on more than four devices or whatever. If it is illegal I'd sure like to know. That would also explain the radio silence.
Thanks.

Downloaded 10.5 and when I put in an audio book CD in to import as soon as I started to type in the author iTunes stopped working and windows closed iTunes. Can anyone help me out here? I have to submit book information.

Downloaded 10.5 iTunes and when I put in an audio book to import into iTunes as soon as I begin typing book info notice appears that iTunes has stopped working and windows 7 closes iTunes. Anyone else have this problem? I hate that you have no way to contact these people and report problems. I tried the old feedback but that didn't get anywhere. Please, I've got several audio books to load and I'm not getting anywhere. Thanks

You really need to put your codes between the
[\code] tags
see http://forum.java.sun.com/features.jsp#Formatting
for more infoCode tags might make it look a little better, but there's still too darn much code. We're volunteers, after all. It'd be a lot of work to review all of this stuff. Can you demonstrate your problem with something smaller? Learn out how to do a combo box with just a page or two and then appy that to your big problem. That's how I'd do it. - MOD

ITunes 7.6 and Windows Vista - Buying Ringones

I have bought and downloaded a Song to my Itunes library. I click on the song and from the "store" menu I click on "Create a Ringtone" it prompts me to login into my account if I am not already logined in and then it tells me that I have not agreed to the terms of service and to click "Ok" to do so. After clicking "Ok" nothing happens, and the prompt will always display when I try to "Create a Ringtone". I have scrounged through what seems like every menu option and I cant find anywhere to agree to the "Terms of Service".
Ive recently upgraded to Itunes 7.6, and Ive been able to create a ringtone in the past.

It seems the best solution to this problem involves calling Apple/Itunes support and having one of the "Itunes Admins" dealing with it. The Itunes Admin described the workaround involving having to download the "Song of the week" - free download and several other steps he mumbled over.
He did admit this happens to some user accounts.

ITunes 7.4 and windows vista

I recently purchased a laptop w/win vista and a preinstalled iTunes version 4. I downloaded the newest version of iTunes 7.4 and when trying to install it an error message of ...itunes.exe is not a valid win32 application. Can anyone guide me in the right direction. Thank you.

I have the same problem in my computer, but my OS is WINXP SP2, please help!!!

ITunes 10.4 and Windows 7 bug thread

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