ITunes 10.5 W7 x64 Problem (Policy 8.0 MS Error) Help?
I have been trying for 2 days to install 10.5, I have 10.4 installed without an issue. However, I get this error when I install 10.5:
An error occurred during the installation or assembly "policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",pub licKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"".
Please refer to Help and Support for more information. HRESULT: 0x...it cuts off.
Well it has been a week or so, and no luck.. Have searched the web and found hundreds of people with the same issues, but no one has the answer as to what is going on or how to fix it. Make me question if I should continue to purchase apple products if there are no guarantees they will work. Always said Microsoft doesn't do enough testing, but Apple does even less.
Enough ranting. What I do know... The HRESULT: 0x80070005 is a access denied error. I assum it is a permissions issue with a directory or registry entry. I have tried a dozen methods for installing itunes.. When doing a complete uninstall and installing totally manual (i.e. uncompress itunes tnstall package and run the individual msi packages separately) I get the 0x80070005 error installing the "Apple Application Support" msi. so potentially this msi is trying to create a reg entry or update files and encountering an access issue.
With that said, what is the best way to discover where the access issue is and how to correct it. Would really help if Apple or Microsoft stepped up to help decode and solve this for their users.
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Itunes says there is a problem with my audio configuration. HELP Please
i recently updated my itunes to 7.02 and first few days it was Ok.but now it's not even turning on , it just flashes a message saying there is a problem with my audio configuration. other media players are working perfectly but i only download music from itunes and i cannot survive without my music. please help!!!!!!!!!!!!
Uninstalling Quicktime and then doing a repair install of iTunes may help.
First completely uninstall Quicktime (not iTunes) using the method in this link:
http://docs.info.apple.com/article.html?artnum=93698
Then go to add/remove programs>Change or remove progams and select iTunes.
Click on Change/Remove, then click repair. -
New iTunes 12.1.14 x64 installation
I installed iTunes v12.1.14 x64 yesterday & although I have not explored the program too much yet, there are a few problems I've come across:
1. When I try to open Preferences, iTunes completely freezes & takes anywhere between 3 minutes & 3 minutes 45 seconds (yes I timed this, 3 times) for the Preferences box to open up.
2. When I connect it, verifying my iPhone also takes a lot longer than it should.
3. Clicking the Scan For Media button does nothing, but File>Add Folder To Library works just fine.
4. None of my CD's are being imported or even read through iTunes.
Any suggestions on how to correct these problems?For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
I just installed Itunes on Windows7 x64 and I get the following error...
I just installed Itunes on Windows7 x64 and I get the following error when trying to open it. "Itunes cannot run because it detects a problem with Quicktime. For repair instructions click Help." When I do this all it pretty much tells me to do is reinstall which doesn't really do anything at all. Another method mentioned is to download quicktime as a stand alone installer and isntall that version again to no avail. I have no idea what to do. Thanks for your help. I can provide any information needed upon request. And yes I have uninstlaled completely restarted then reinstalled only to get the error again.
Good lord.
Right. Presumably either this one:
... or this one:
... is at the heart of matters. The second one is the more familiar one. So we'll assume (to begin with) that the first one is a rare complication of the sort of install trouble that can produce the second one.
Rather than using Revo, I'd like to try using the Windows Installer CleanUp utility to clear the installation configuration information for your Apple Software Update. Unfortunately, doing so has become more difficult
ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove". Quit CleanUp.
Now try uninstalling (again without using Revo) iTunes and QuickTime. If those uninstalls seem to go through okay, restart the PC.
Now try the iTunes reinstall again. Does it hang with that "required module" error again? or does it install smoothly this time? -
Hi, im currently using an windows 8 computer and have installed itunes 11.5. My problem is i'm trying to transfer one song from my computer to my iphone. But some how i cannot drag and drop like last time itunes 10.x. I do not wish to sync as it means of deleting my entire song list from my phone just to transfer 1.
" I ordered the Snow Leopard software and tried installing it, but it stopped and said to clean the disk."
First off, your installation disc is in all likelihood faulty.
This has been a known issue in the past:
Faulty Snow Leopard install discs - Apple has no timeline on ...
http://store.apple.com/us/help/returns_refund#policy:
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. -
ITunes 10.6.1 x64 regularly stops responding.
Hello -
My name is Erick and I'm an ACMT/Network Engineer; Apple-certified, but not Apple-employed.
I have experienced an issue with iTunes 10.6 in general that has not been resolved by the latest update to 10.6.1. Upon opening the iTunes application, it initially responds but within 15 seconds freezes and is Not Responding. The unresponsiveness lasts up to five full minutes, then the program begins working again. The issue appears to begin as the iTunes Match cloud icon begins animating and checking for updates to my music library.
The same situation also occurs regularly if/when I make changed to a Smart Playlist. The program stops responding for up to five full minutes, then works properly.
Here's some additional information about what I've already attempted in efforts to fix the issue. Does anyone have any suggestions or recommendations for how I might remedy this issue? While it's not crippling my use of the application entirely, it does cause unexpected headaches and delays, and it'd be great to fix it.
I've attempted to resolve the issue by opening a new library and using it temporarily to test, rebuilding the library by starting fresh and importing from my iTunes Library file, and I've also attempted to use iTunes 10.6.1 from a different user account. Finally, I loaded iTunes 10.6.1 onto my external troubleshooting drive which is running the same OS. I've seen the issue persist in each situation. I've also attempted to run iTunes in 32-bit mode as I experienced some success with this fix related to other issues in the past.
I am using an iMac 27" with the quad i7, 16GB, and a 1TB hard drive. All of my music is on iTunes Match and none of it is being stored locally on this machine. My TV and Movies are being stored on an external 2TB drive, as is the iTunes Library file itself.
I would be happy to provide any logs or additional information that could help resolve this problem. I appreciate any assistance and hope to have this resolved at some point. My iMac is typically on 24/7 as it operates as a streaming server for services like StreamToMe, SugarSync, Plex, and other file services. Additionally, iTunes is typically open 24/7 to provide streaming ability to my Apple TVs (1080p versions), though I do have a scheduled task which exits and re-opens iTunes at 4:30AM to prompt syncing of my iOS devices before I head to work (putting the latest unwatched media on them).
I'm sure some of this is unnecessary or extraneous information, but I wanted to be thorough in my explanation and context. Thanks again for your assistance, everyone.I have resolved my issue with iTunes' unresponsiveness and wanted to post the solution for anyone who might be experiencing similar symptoms. It was really quite simple to fix, I just didn't see it for what it was:
iTunes Match was causing iTunes to stop responding for several minutes at a time, and several times a day.
iTunes Match - which also forces Genius Mode to be on (something that used to cause my iTunes 10.5 to freeze before I turned it off) - would regularly attempt to refresh my database of 21,000 matched songs (none of which were stored on the computer - just in the cloud) and when it would attempt to update or refresh that library, the program would stop responding.
The constant queueing of iTunes Match / Genius also caused iTunes to consume a significant amount of RAM - something that was also causing issues and which I posted about in another discussion.
So, the simple solution was this: Turn iTunes Match off and iTunes quits freezing.
Now, that of course completely eliminates the usefulness of iTunes Match since the music is no longer accessible on this machine in this iTunes Library. So how to restore its usefulness without recreating the problem? Slightly more aggravating, but still working right: I created a separate, fresh new library and named it iTunes Match. When I need music, I hold option when selecting the iTunes app and select my Match Library, which has NOTHING else in it but iTunes Match. When I'm done with the music, I switch back to my 24/7 media streaming library that has my 2TB of TV Shows & Movies (and device sync relationships) in it.
It doesn't seem like iTunes Match causes freezing and RAM ballooning all by itself, it just seems like in a library that's also full of other stuff, it's the final straw that kills the performance. Split the libraries up and things seem to work really well in both.
Not a perfect solution, but until the next release of iTunes, this may be the best bet. I hope this helps someone else out there, but it at least cleared up my issue. Thanks for reading. -
Help needed,
I am getting this message sandbox environment error no test user account, when downloading any application from iTunes, friend told me to sign out and sign in iTunes it might solve the problem , and i triyed it but still I cannot login I to my itune account. Same message keeping. Popping up, this problem started supricly today.Take a look at the instructions here.
http://www.technogal.net/2012/03/this-is-not-test-user-account-please.html -
good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
After iTunes requested that I download latest version on PC it now will not open. 2 error messages appear. first: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. second: iTunes was not installed correctly please reinstall iTunes. Error 7 (Windows error 126). I have tried reinstalling a number of times and restarting computer but no luck.
This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation. -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
ITunes "encountered a problem and needs to close" error
hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
installed itunes
deleted quicktime accidently
installed quicktime
installed itunes
itunes still doesn't work
installed and reinstalled multiple times from both the c.d. and itunes.com
Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
the details of the error report are:
"information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
i really appreciate it
-kevin spankygreat, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
first let's make an observation.
reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
if itunes.exe persists in Task Manager
do you have Norton Internet Security 2005? if so, first see:
iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
... but if no joy with that, try the trusty Lorraine M technique:
Lorraine M: NIS/itunes problem rectified
... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
iTunes for Windows doesn't open after upgrading
if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
then we have to check up on the malware possibilities.
(this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
Using MSCONFIG to troubleshoot conflicts in Windows
after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
love, b -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!
settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414 -
My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue? I have already updated to the latest version of iTunes on my Windows 8 and I cannot synchronize my iPod for the time being. Please do help me to solve this problem. Thank You.
uninstall all iTunes,5 programes,this worked for me after reinstall them
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My Ipod touch is frozen. The screen shows only USB cable with arrow point to the word Itunes. What is the problem? This is the second touch I have had that has this same problem. HELP!
This time try restoring the iPod to factory defaults/new iPod instead of from backup. You may have some corruption that is causing the problem and it may now be in the backup. If the problem persists after restoring to factory defaults/new iPod. then you likely have a hardware problem and ana ppointment at the Genius Bar of an Apple store is in order.
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