Itunes 10.6.1.1 Crashes on Startus
Recently whenever I attempt to open iTunes it instantly crashes. I am running Windows 7 64bit. I get a brief error message saying windows had detected a problem with the program then it force closes iTunes. This problem has been going on for approx. 2 weeks now. I have tried several re-installs of iTunes and I have this same problem. I tried the fix mentioned in another thread of removing quicktime files from syswow64 but that did not have any affect. I looked of the .wer from (app crash data for windows) the detailed crash data is as follows:
Version=1
EventType=APPCRASH
EventTime=129797915843391751
ReportType=2
Consent=1
UploadTime=129797915875273575
ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c
IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.6.1.7
Sig[2].Name=Application Timestamp
Sig[2].Value=4f71aced
Sig[3].Name=Fault Module Name
Sig[3].Value=objc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.435.16.11
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ee7d01f
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000065f9
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[45]=C:\Windows\system32\iphlpapi.dll
LoadedModule[46]=C:\Windows\system32\WINNSI.DLL
LoadedModule[47]=C:\Windows\syswow64\WININET.dll
LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[49]=C:\Windows\syswow64\iertutil.dll
LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
LoadedModule[51]=C:\Windows\syswow64\ole32.dll
LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[55]=C:\Windows\system32\DSOUND.dll
LoadedModule[56]=C:\Windows\system32\POWRPROF.dll
LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[63]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[68]=C:\Windows\system32\MSIMG32.dll
LoadedModule[69]=C:\Windows\system32\ODBC32.dll
LoadedModule[70]=C:\Windows\system32\OLEACC.dll
LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[72]=C:\Windows\system32\RICHED20.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\system32\profapi.dll
LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[78]=C:\Windows\system32\d3d9.dll
LoadedModule[79]=C:\Windows\system32\d3d8thk.dll
LoadedModule[80]=C:\Windows\system32\dwmapi.dll
LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[83]=C:\Windows\system32\odbcint.dll
LoadedModule[84]=C:\Windows\system32\dnssd.dll
LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\Windows\system32\rsaenh.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[88]=C:\Windows\system32\uxtheme.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[116]=C:\Windows\system32\SXS.DLL
LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[118]=C:\Windows\system32\WMVCORE.dll
LoadedModule[119]=C:\Windows\system32\WMASF.DLL
LoadedModule[120]=C:\Windows\system32\apphelp.dll
LoadedModule[121]=C:\Windows\system32\Cryptdll.dll
LoadedModule[122]=C:\Windows\system32\nvd3dum.dll
LoadedModule[123]=C:\Windows\System32\netprofm.dll
LoadedModule[124]=C:\Windows\System32\nlaapi.dll
LoadedModule[125]=C:\Windows\System32\npmproxy.dll
LoadedModule[126]=C:\Windows\system32\LINKINFO.dll
LoadedModule[127]=C:\Windows\system32\ntmarta.dll
LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[129]=C:\Windows\system32\ntshrui.dll
LoadedModule[130]=C:\Windows\system32\srvcli.dll
LoadedModule[131]=C:\Windows\system32\cscapi.dll
LoadedModule[132]=C:\Windows\system32\slc.dll
LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[134]=C:\Windows\system32\EhStorShell.dll
LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[141]=C:\Windows\system32\mscms.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[144]=C:\Windows\System32\wship6.dll
LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[147]=C:\Windows\system32\rasadhlp.dll
LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[149]=C:\Windows\system32\ncrypt.dll
LoadedModule[150]=C:\Windows\system32\bcrypt.dll
LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[152]=C:\Windows\system32\GPAPI.dll
LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll
LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll
LoadedModule[155]=C:\Windows\system32\cryptnet.dll
LoadedModule[156]=C:\Windows\system32\Cabinet.dll
LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
LoadedModule[158]=C:\Windows\system32\explorerframe.dll
LoadedModule[159]=C:\Windows\system32\DUser.dll
LoadedModule[160]=C:\Windows\system32\DUI70.dll
LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
If anyone can give me any insight of what to do to fix this problem it would be greatly appriciated. I am about to buy The New iPad but don't want to untill I get this sorted out. Thanks in advance.
Many thanks.
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for iTunesgenerated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)
For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)
You should see something that looks like the following screenshot (only for iTunes, not Oblivion):
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Oblivion.exe
Application Version: 1.2.0.416
Application Timestamp: 462392c7
Fault Module Name: Oblivion.exe
Fault Module Version: 1.2.0.416
Fault Module Timestamp: 462392c7
Exception Code: c0000005
Exception Offset: 000c9a80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 27c8
Additional Information 2: 27c8ce5af7a07bedf550bd9c573901b3
Additional Information 3: e56e
Additional Information 4: e56e9cfaf3cd1084b6b4c016d12ce64c
Extra information about the problem
Bucket ID: 414526327
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In the search field top right in the App Store window type in:
ipad user guide for ios 4.3. Tap Free / Get Book
As for Safari on your Mac crashing, you can start a new topic and post a crash report so we can try and help.
Click here: https://discussions.apple.com/index.jspa
Click New / Discussion. Select Safari.
Refine This LIst. Select Mac.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply.
If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
Safari could be crashing due to third party unsupported add ons. Follow the troubleshooting instructions here.
http://support.apple.com/kb/TS3230?viewlocale=en_US -
Time Machine or iTunes causes Photoshop CS4 to crash?
My husband and I both have identical 20" iMacs (see my signature). He uses Photoshop CS4 daily and Photoshop will crash for no apparent reason we can find and he's lost a lot of work over the past couple of months. He saves his work a lot but this shouldn't be happening in the first place.
I've searched the forums and haven't found this particular problem discussed. The crashes seem to happen most often when either Time Machine is running a backup or when iTunes is open. There's no particular Photoshop command that he's using that seems to cause the problem. The crashes can also happen when neither iTunes nor Time Machine is running but seem to happen more often when one or the other or both are running.
Can someone point me in the direction I need to look to solve this? It's a really annoying problem. I'm going to post this to the Adobe forums too.
Thanks
KimIt sounds like a coincidence, since it's not consistent with either TM or iTunes.
He should have "Crash Logs" for Photoshop that may contain a clue.
Use the Console app on his Mac (in the Applications/Utilities folder).
When it starts, click +*Show Log List+* in the toolbar, then navigate in the sidebar that opens up to the "Crash Reporter" folders (there may be 2 or more of them). Find the most recent for Photoshop. Copy and post the couple of pages of it in a new thread in the +Using Leopard+ forum, as you'll be likely to find more Photoshop users and folks who can read crash logs there, and perhaps on the Adobe forums as well. -
Everytime I try to access ITunes store I get a message telling me ITunes has stopped working and crashes out of ITunes on me. Any thoughts ?
As requested - I copied and pasted as below
cheers
Andy
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: QuickTime.qts
Fault Module Version: 7.69.80.9
Fault Module Timestamp: 4cf4536a
Exception Code: c0000005
Exception Offset: 0001ae24
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: ac89
Additional Information 2: b588713172949356a1e70058af22876f
Additional Information 3: 2b4e
Additional Information 4: 48a0e3f3979eda2e360033d9ed6b251f -
HELP"apple application support not found when installing itunes after a hard drive crash and replace
HELP" error "apple application support not found" when downloading itunes after a hard drive crash and replacement????
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
How do I deauthorize the use of itunes on computers which have crashed and are not accessible??
Individual computers can only be deauthorised directly on them, but if you have 2 or more computers authorised then you can log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.
Deauthorising a computer doesn't remove any content from it, it just means that you can't use iTunes content on it until you reauthorise it. -
Itunes 11.4.0.18 crashing when clicking on app store
Itunes is getting crash when clicked on app store. I tried to get some information for this crash and got the above message in debugging mode. Please fix this if required but i am unable to open app store.Click here and follow the instructions to change the iTunes Store country.
(97125) -
ITunes 11.1.3.8 crashes when I run Diagnostics tool
iTunes 11.1.3.8 crashes when I run Diagnostics tool
OS: Win7(64bit)
[URL=http://smg.photobucket.com/user/kuzak/media/bug00.jpg.html][IMG]http://img.photobucket.com/albums/v332/kuzak/bug00.jpg[/IMG][/URL]
[URL=http://smg.photobucket.com/user/kuzak/media/bug01.jpg.html][IMG]http://img.photobucket.com/albums/v332/kuzak/bug01.jpg[/IMG][/URL]Hi there L.Bear,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.
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