ITunes 10.6.1.7 cannot access

I open iTunes program (10.6.1.7). After waiting a while, I found error as in blue text below and cannot open iTunes program.
I already try
1. Repair program by iTune software
2. Remove iTunes and intall it again
However, the problem still happen. Please help me to solve problem. Thanks.
Problem signature:
  Problem Event Name:    BEX
  Application Name:    iTunes.exe
  Application Version:    10.6.1.7
  Application Timestamp:    4f71aced
  Fault Module Name:    softpub.dll_unloaded
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    4a5bdb28
  Exception Offset:    741d1040
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1054
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Fault Module Name:    softpub.dll_unloaded
Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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