ITunes 10.6.1.7 cannot access
I open iTunes program (10.6.1.7). After waiting a while, I found error as in blue text below and cannot open iTunes program.
I already try
1. Repair program by iTune software
2. Remove iTunes and intall it again
However, the problem still happen. Please help me to solve problem. Thanks.
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.6.1.7
Application Timestamp: 4f71aced
Fault Module Name: softpub.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5bdb28
Exception Offset: 741d1040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1054
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Fault Module Name: softpub.dll_unloaded
Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Similar Messages
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Both myself and my wife have 2 separate iTunes accounts, I subscribe to iTunes Match. Music purchased on my wife's account appear on our computer iTunes library but my iPad cannot access the music she has purchased. Is there any way to overcome this
The only way to do what you want is to log into your wife's iTunes Store account on your iPad. Doing this will lock you out of your account for 90 days.
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Tried to update my itunes and it says "iTunes installed incorrectly" now i cannot access my library
tried to update itunes and it says after download "iTunes installed incorrectly" now I cannot access my library.....HELP!!
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
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tt2 -
my computer with itunes zapped by lightning. cannot access itunes files. how can i transfer my music on my iphone to a new computer. much of it was not purchased from itunes store
Did you fail to maintain a backup copy?
If so, then you can buy a third party program to extract the music not purchased from itunes.
Itunes purchases can be transferred to your computer: File>Transfer Purchases. -
i have uninstalled and reinstalled itunes several times bc i cannot access the store. still unable to....tries to access but then just stops. no error. please help
Try this:
Go to command prompt (in windows XP, START/All Programs/Accessories/Command Prompt)
Type in following:
Netsh winsock reset
Hit "Enter" key. Restart computer.
Now check & see if iTunes stores is back to normal.
If not, try temporary uninstall your Security software & see if it works. -
Updated my itunes software as requested online, cannot access my songs?
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When I click on a song it says; the song " "could not be located because the original file could not be found.
How do I get my songs back?I charged & tried a different USB and got the same thing, but figured out that if I plug it in and then open iTunes rather than the other way around it recognises the device. Go figure! The playcount still doesn't update though But thanks for your advice anyway!
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Is the itunes store down? I cannot access "purchases" or even log in to my account.
Just wondering if anyone else is having problems. I'm in the U.S. The itunes version 10.7.0.21 I am trying to get to my purchases to re-download something and I cannot access it. Error 5002. Also when I try to log into my account the error message is "itunes is temporarily unavailable".
Yeah I'm having the same problem as you, I live in the U.K. and when I click to view the YouTube app I was able to view perfectly fine yesterday but today a pop-up appears saying 'This item is not available in the U.K. store' when in fact it is.
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ITunes 8.2 for Mac: cannot access iTune
Hi
I need help. I am using a Mac OS X 10.5.7 with iTunes 8.2.
I connect to the internet using a wireless connection and i can connect to the internet using internet browser etc but when i try and connect to the iTunes store i cannot.
I have tried to fix this problem by:
a.) allowing all connections through the firewall
b.) allowing application access through keychain
nothing works.
Can someone help me?Lost 1985:
You are not alone.
I have had the same problem since June 8t/09, after I downloaded iTunes 8.2 onto my MacBook Pro running OS 10.5.7.
I immediately posted my situation and titled it "*_iTunes 8(x) + OS 10.5.7 NOT Compatible??_*"...
here at the"iTunes for Mac->Using iTunes for Mac" Support pages:
http://discussions.apple.com/thread.jspa?threadID=2031565&tstart=0
And here, at "iTunes for Mac-> Installing & Upgrading iTunes for Mac":
http://discussions.apple.com/thread.jspa?threadID=2031631&tstart=0
It seems there are +a lot+ of unhappy peeps who downloaded iTunes 8.2 on their OS 10.5.7 Macs and are having all sorts of probs.
*I STRONGLY SUGGEST that we DIRECTLY LET APPLE KNOW by going to their iTUNES FEEDBACK PAGE and EMAILING THEM DIRECTLY -- and then RE-EMAILING them until they get the message, or um, messages.*
http://www.apple.com/feedback/itunesapp.html -
this has got ridiculous now i cant access itunes tore,my ipod says there is no music on it even though i watched it sync nearly 5000 tunes and the program apple mobile device exe eats my cpu at 97% it slows my computer to a crawl should have had the courage of my convictions and stuck to itunes version9 at least that worked.tried resetting netsh winsock,flushing my dns all not worked.this has to be sorted out...and quick
Hi,
I have tried and confimed that you can download the previous version from some web-site about the version 10.5.1.42.
Remove/un-install 10.5.2.11 and restart your computer.
Install the old version 10.5.1.42
and then you can find the "Devices" on the left column and showing synchronizing when you connect the cable.
Good luck -
iTunes will not install on windows xp del pc install cannot acess mile iTunes.msi. Help
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Latest itunes 10.5.3 download cannot access itunes store please help
The latest version of itunes released will not access the itunes store I do not have the 64-bit Windows vista. Any suggestions on how to fix the problem or what version of itunes I can go back to to solve this issue?
If you have any parental control software either stand alone or installes as a module in your security software, then uninstall the parental control and reboot. It worked immediately for me after working on it for 2 days.
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when i go to the itunes store, i can browse the store and purchase items. but it will not allow me to access my accout to see purchased items, or download tracks that are in the cloud. any help would be most welcome..
Hi. you definately have the same issue as i did. and it seems others do as well. after trying several things that didn't work. I had to shut down my mac, which is only a week old. upon restarting i had to hold down left command+R . In the top bar i had to select utilities. this is were i'm struggling to remember the intricases of the operation. i had to type reset password as one word and press enter. i cant rememember if i had to restart again or not! It brought up the box asking which language you wanted to use, chose english entered it. Again my recollection isn't good, not sure what happened next but it may have been one more box or my home screen. Entered my password went to itunes and logged in perfectly normal. I know this is a very sketchy version of events, and i wish i could recollect it in perfect step by step explaination. But having been on the phone for over an hour and trying so many different things , it became a bit of a muddle..
I also have an iphone and a windows pc on the same network, they were both able to log into and operate itunes correctly. so i knew it had to be my Mac..
Good luck.. -
I have updated to a new windows 7 computer, and after transfering my itunes library via iphone, itunes has locked me out of the app section of my phone. I can not add or remove apps using itunes. Is there a way to fix this? I have authorized, deauthorized, restarted, rebooted, and reset both my computer and iphone. Anyone got any ideas?? Thank you!
The safest way to do this would be to copy your itunes library to an external drive. For the purposes of this excersize the new Laptop would be the external drive
Here is the support article
http://support.apple.com/kb/ht1751
Then you could erase the iPhone and resync it without losing any content.
If this option is not open to you then this article contains ways to get your content off your iPod
https://discussions.apple.com/docs/DOC-3991 -
My music library worked fine on my new PC until updated iTunes software. Now I cannot access any of my music anymore. What's happening here?
Any help would be greatly appreciated.
Thank you,
LisaSelect a broken track and press ctrl-i to Get Info. Look on the summary tab for the location where iTunes "thinks" the file should be. Where is it really? Post back the two locations and I can suggest the best approach.
tt2 -
Hello,
I have multiple iTunes accounts. One I cannot access because I've forgotten my password. It's telling met dob doesn't match what's on file (which is obscured) and I no longer have access to the recovery email address on that account. How can I access this account?
Thank you in advance!https://iforgot.apple.com/
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