ITunes 10.6.1 not connecting to iTunes store

When I open up iTunes and click on iTunes store, It say accessing iTunes store and I wait about 3 min and it still say accessing Itunes store. I went under help menu and click on Run Diagnostics and I pick Network connection one and said itunes store connection failed. It gave me a report.
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dell DE051
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library [Error:0000000D]
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012A98C0B2128C0
Current user is an administrator.
The current local date and time is 2012-07-15 00:18:29.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 82865G Graphics Controller
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 4e1c54809611dab49731226a3c8b0104
iPodService 10.6.1.7 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {77CC1737-7D59-4E47-9BA8-BC8E9CF6F5D9}
Description:          Intel(R) PRO/100 VE Network Connection
DHCP Enabled:          Yes
Lease Obtained:          Sun Jul 15 00:03:06 2012
Lease Expires:          Mon Jul 16 00:03:06 2012
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-11-17 18:12:54.

Update iTunes.

Similar Messages

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
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    does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx

    Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
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  • Itunes will not connect with the store.  I get no error message.  The store just won't load on the screen.

    Itunes will not connect to the store.  I get no error message, the store just won't load.

    Have you had a look here,
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    From here
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    i have an ipad 2 the itunes program worked fine at first but now it will not connect to the store. it says 'secure link to itune store failed' i have uninstalled it and reinstalled it. what do i do?

    Doublechecking before proceeding. Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

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    My iTune is not connecting to Apple Store. What can I do? I do everything. Log in and all requirements. Few days back its working properly but not right now.

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    1. Sign out of Apple ID and sign in again
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    Have you tried repairing disk permissions : iTunes download error -45054

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    Hi Rhiannon.A,
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    See what you did not yet do here
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    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
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    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
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    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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