ITunes 10.6.1 to 10.6.3 update problem
while updating the software of my Macbook 2.4Ghz I was not able to install iTunes new release 10.6.3.
The messahe i have got is: "Impossibile verificare l'aggiornamento: potrebbe essersi danneggiato durante il download. L'aggiornamento verrà scaricato e ricontrollato la prossima volta che verrà eseguito Aggiornamento Software".
That means: "impossible to verify the new update: it could have been damaged during the download. The update will be downoaded again and re-checked next time you will try to update your software".
I tried many times to re download and install the update but the message is still the same. While removing the flag to iTunes i have been able to intall all the other update but then i tried iTunes again and....no change, same message.
I'm running the OS 10.6.8, not the latest as i heard about so many problem and this one i have is very stable.
can someone help ? am i missing something that i should do to install new iTunes ?
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Similar Messages
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and need the new iTunes 11.1 to be able to use my iPhone on iTunes but I need the new mac software update OXS 10.6.8, but my mac doesn't need or have an update what should I do! I'm upset :'(
The requirements for iTunes:
Macintosh System Requirements
Mac computer with an Intel Core processor
OS X version 10.6.8 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Your Mac must be able to run OSX 10.6.8. If you can run that OSX then you can run iTunes 11.1.
Which Mac do you have?
MJ -
When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later. I thought my phone was up to date and I can't seem to update iTunes on my phone anyway. Does anyone know how to update iTunes on my phone or is it a computer problem? I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
This is the message I receive says " The iphone 'iPhone' cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com.au to download the latest version of iTunes". I get a similar one for my iPad too.
When I go to the website I can only find the download for my PC but not the iPhone.
Any help would be much appreciated! Thank you!emcg23 wrote:
I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later
No, your iPhone i s telling you that you need iTunes 11.1 or greater on your computer in order to sync with the computer.
I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
Then you should fix this issue with iTunes before you try to sync your iPhone to it.
See this -> Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support -
My computer popped up with an update from iTunes several days ago. I downloaded the update. When I went to open iTunes on my computer, it gives me the following error messages...
Missing MSVCR80.dll file.
Error 7 (Windows error 126)
I tried to download iTunes again from the website and repair the problem, to no avail. I've tried several times, but cannot get it to open. I have a Windows 7 machine. My iPhone 5 and iPad work fine and have not asked me to update. I've never had a problem with iTunes before. I hate to delete it entirely from my computer and start over. I'm afraid I'll lose all the music I have downloaded there. What do I do?Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
When I try and start iTunes after trying to intall the 11.4 update on my Windows 7 laptop, it says to reinstall iTunes and "Windows Error Code 193" I tried ave the same failed response. Can someone help?
Hi inharmony35,
If you are having issues with iTunes after an attempted update, you may want to try the steps in the following articles:
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden -
I have two first Gen Apple TV's and a new MAC Book Pro. I have about 600GB of music and 40GB of photos located on an external hard drive (Western Digital). In the past, I have not run into any issues when syncing music or photos. Recently, I get an error message "iTunes cannot sync to the AppleTV because of a problem you your computer. The required file cannot be found." I noticed this after I added a few folders to my photo folder, which the AppleTV is pointed to for accessing and syncing my photos. I went to the AppleTV to look to see if the new folders were in the photos, but they were not listed and obviously not syncing from the hard drive to the AppleTV.
For trouble shooting, I disconnected my upstairs AppleTV from iTunes, then reconnected, pointed the AppleTV to the applicable music and phots folders on my external hard drive. The music synced fine, but the photos did not sync. I got the same error message.
Does anyone have any advice to what the issue may be??
I read some posts similar to mine and the referenced deleting the iPhoto file cache. I did not try this as I do not use iPhoto as the source for my photos syncing to my AppleTV's.
Thanks - Scott1508Looks like my WD Hard Drive may have an issue. I pointed the Apple TV to the photos folder on my other WD Hard Drive, which is formatted for MAC and it synced the photos fine. I had never had an issue with the first WD Hard Drive, but it was never formatted for MAC.
Not sure if this could be the issue???
I am considering getting an Apple Time Capsule (2 TB) for my back up, but also need a second back up for all my music and photos.
Does anyone have advice on moving to the Time Capsule as my main back up and keeping a WD as the secondary back up?? -
ITunes Missing Album Cover / Artwork Search feature (future update)
Hi,
I would like to request a future iTunes search function. I know that iTunes allows you to save a Notifications report after you "Get Album Artwork" feature for missing covers or issues where it could not find Album covers. However, can you add a function where you can list all the tracks/albums where iTunes could not find the album cover within iTunes, almost similar to the view, Show Duplicate Items function. It would be great to list all the songs without covers within iTunes itself, so that one can work on fixing all the tracks with issues.
Thanks
p.s. still waiting on 2-way sync feature request, its been years now since i first requested. For example, if you create an on the fly playlist on your iOS device that iTunes imports the playlist and merges any metadata updates, instead of creating duplicate playlists, etc.This is a Community Support there's no Apple staff here, feel free to write at https://www.apple.com/feedback/itunesapp.html
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When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?
If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
I have tried rebooting phone/app. Phone is connecting to Twitter/iTunes/AppStore all fine. Not sure what the problem is. Every time I hit sign in I get "could not connect to game center server".
same problem on iphone 4s. Other people posting problems too. Must be on Apples end.
-
IPOD model A1059 appears frozen and is unresponsive to all click wheel entries. Reset does not work. Does not show up in ITunes or in Windows Explorer. What is the problem and is there a fix?
If you are unable to reset the iPod (assuming the hold switch is not in the On position either), then you'll have to let the iPod's battery fully drain. Then connect it to a charger and leave it to charge for a couple of hours.
B-rock -
Itunes locking up when ipod is connected. Firewall problem?
Hi folks. For years I have been running itunes, an ipod touch and NOD32 firewall with no problems at all. But a couple of days ago I connected up my ipod and there is a problem.
itunes launches as you would expect, but it immediately hangs. After a few minutes, it will free up, but the ipod is not visible in itunes. I can see it in Windows and the USB driver is working fine.
If I disconnect the ipod whilst itunes is "stuck", then itunes immediately starts responding properly. So it looks very much like this freezing is caused by itunes hanging on the ipod.
Here's the wierd thing: I have found that if I disable my firewall, the problem goes away. i.e. everything works fine if the firewall is disabled. No lockups and itunes can see the ipod and will happily sync with it.
I really don't see how the firewall can be the culprit though. I didn't think firewalls applied to USB connections??!
I have tried uninstalling and reinstalling itunes and it makes no difference. I have also upgraded from 9.1 to 9.2 and that didn't fix it either.
Any ideas what's going on (And how to fix it?)
ThanksAfter re-installing iTunes, and doing a full restore on my iPod, I have determined that it was some album cover art that seemed to be causing the problem. The iPod would start to sync, and then hang on one song. Deleted that song, and it synced a little more, and got hung up again on another song from the same album.
I deleted the entire album from my iTunes library, and the iPod synced just fine. I re-ripped the CD in question, this time with out adding ablum cover art, and it worked perfectly.
Now I wonder why iTunes is getting stuck on certian album cover art. The CD in question is Eric Clapton's "Crossroads". iTunes was unable to retreive the album cover art when I ripped the CD [perhaps because iTunes has it listed as "Crossroads (Box Set)"], so I just scanned the cover of the CD and added it that way. I have done this with other CDs, and had no problems what so ever. Anyone have any clue as to why this would happen? -
iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??
Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
Unable to log into itunes store (0x80092013) and update problems
I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple. -
My Windows XP and Windows 7 iTunes no longer 'see' my AppleTV since latest update (25/02/2013). Also, my AppleTV tells me I must turn on Home Sharing which is already turned on. I have the little arrow that normally selects my AppleTV in iTunes but AppleTV is no longer listed (only My Computer). Is there an issue with the latest update. This is probably my fault by telling everyone how good AppleTV is and that it just works! Doesn't work any more :-( I have tried all the usual restarting of AppleTV and PCs. I'm having to revert back to the Samsung Blu-ray player's PC sharing :-(
Restarted router(s) and it works again.
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