ITunes 10.6.3.25 mobile device support fail

I have uninstalled and reinstalled iTunes twice now because both my 2G iPod Touch and 1G iPad both get an error mesage.
Itunes Aplle mobile device support requires newer version, please unstall iTunes etc.
This getting to be a tedious problem as despite following all instructions to the letter and watching the install to ensure the correct 64-bit version is installed with no roll back to previous versions, it continues to fail. Is this a broken version of iTunes?
Any help is greatly appreciated, thank you.

Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!!

Similar Messages

I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but no

I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.

I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.

Install itunes without bonjour or apple mobile device support

For my company having bonjour is not an option and is considered a security threat,even after uninstalling bonjour it still appears in the registry. Therefore it was nessesary to put on our company server the msi file for itunes.
To install itunes WITHOUT bonjour:
1.) Download the itunes setup exe file.
2.) Download 7-zip or winrar, and install.
3.) Right click the exe file and extract the files.
4.) Delete bonjour and or mobile device support (if you perfer not to have an iphone service running all the time)
5.) Run the extracted itunes.msi file.
Now the only service that will be installed is the ipod service, which is better than having 3 services just to put songs on your ipod.

Someone may have a brainwave at Apple and give people a choice on what iTunes installs with an optional gui installer. I'm getting fed up with installing software that constantly want to put other unnecessary products on my system.
I always try yo install using a custom install (where I can) option as opposed to "Express Setup" or "Typical Install" because invarably they come with a "very useful" toolbar or default search engine.
I do not want to install Safari an my machine, in fact I would go so far as to say I will never install it on principle. Everytime the iTunes update window comes up, the option to install Safari is automatically ticked, I find this grossly offensive and arrogant by Apple.
This post might get deleted.

Apple Mobile Device Support fails to install, remains unsolved.

i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
Thank you.
Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.
Windows XP Pro

*"will support please read this and answer us"*
These are user to user forums. Apple employees do not take part in them.

Apple Mobile Device Support fails to install ??

Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.

I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
Is there any solution yet?

Apple Mobile Device Support failed to install

I just downloaded the latest version of iTunes, however, the Apple Mobile Device Support program will not download. I have removed iTunes and re-installed it numerous times. When I plug my phone or iTouch in to my computer, it does not recognize it and tells me to uninstall and re-install the 64bit version. I have with no success. I am running Windows 7. I have followed all the advice I could find on the Apple Support site. Any suggestions or ideas would be greatly appreciated.

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Apple Mobile Device Support fails to install. Log file provided.

I have uninstalled the older version of itunes and all associated files in the reccommended order. In particular I have verified all Apple Mobile Device files, services and registry entries have been removed. I then downloaded itunes version 11.0.3 to my PC and installed the product. Other than AMDS the product loaded onto my PC and appears to work ok, including being able to recognise my ipod. Unfortunately itunes does not recognise my iphone.
However, the install produced two error messages.
First Error:
Program Files\itunes\ipodUpdaterExt.dll failed to register.
HRESULT-1073741819
Contact your support personnel
Second Error:
Service 'Apple Mobile Device' failed to start. Verify you have sufficient privileges to start system services
During the install, the program 'rolled back' the portion related to AMDS. To further analyse the problem I extracted the AppleMobileDeviceSupport64.msi from the itunes64Setup.exe file. I ran the .msi file as the System Administrator and produced a log file. The log file partially contained the following:
DIFXAPP: INFO:   ENTER: DriverPackageInstallW
DIFXAPP: INFO:   Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf' (Plug and Play).
DIFXAPP: INFO:   Could not open file C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf78 5db627c6d127\netaapl64.inf. (Error code 0x3: The system cannot find the path specified.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO:   Attempting to rollback ...
DIFXAPP: INFO:   No devices to rollback
DIFXAPP: INFO:   Successfully removed '{4241D803-8012-4EA8-9DF1-63C9C886FCED}' from reference list of driver store entry 'C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf7 85db627c6d127\netaapl64.inf'
DIFXAPP: INFO:   RETURN: DriverPackageInstallW (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 18:53:33: InstallFinalize. Return value 3.
Action 18:53:33: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
I am not sure why the program is looking for the netaapI64.inf file in the
C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf785db627c6d127\ folder.
This file currently exists in:
C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2cbd989eec1514\ folder.
I would very much appreciate your help

I just came across this:
https://discussions.apple.com/thread/3960640?start=0&tstart=0
See if this helps.

Apple mobile device support fails to load when I download itunes

I uninstalled itunes and all things related to apple. Then reinstalled, but got a message that the apple mobile device failed to start. Then when I plugged my iphone it it couldn't be used because the required software wasn't installed.

Morning dorihol,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Best of luck,
Mario

Continuing inability to resolve Mobile Device Support failed to install

Windows Vista Premier Home 64 bit on HP desktop
I see this is clearly a common and frustrating problem esp for various 64 bit versions. Mine just happens to be Vista 64 and HP but I see other seemingly similar problems with other versions of the OS and hardware. There are numerous posts and, many suggested resolutions for these similar problems - none of which have I been able to get to work for me. Unfortunately my problem started because I thought I was doing the right thing to install regular ITunes updates.
The clearest clue I get is the apparent failure of the Installer under some unknown condition to successfully install the USBAAPL64 driver in AMDS last fall. (Yes, my family's devices have been unable to be updated for months) Many posts indicate many people must see the same problem. With a complete install the AMDS install step rolls back. At a lower level of debugging, I see error messages saying basically that there is no certificate or the certificate is invalid for the USBAAPL64 driver. It is not clear this is really the case; however, the install process ultimately must think so.
I have followed ALL Apple advice to my knowledge exactly as far as attempts to correctly un-install and reinstall Apple products. I have carefully followed the debugging steps outlined by Apple. I have probably read just about every trick resolution posted on the Internet for manual attemppt to install AMDS or just the driver to fix this very problem . Ultimately I end up with these failures seemingly pointing to an uninstallable USBAAPL64 driver.
But WHY? I can not seem to find any post anywhere that seems to identify why the driver install fails and how to resolve it though some resolutions appear to have worked for some people. I think I have tried every suggested approach to install and/or reinstall the driver at the lowest level or to delete and reinstall AMDS. When the seemingly simple step to install and/or re-install the
I am certainly perplexed that there is no clear resolutions here at the APPLE corporate support site with so many apparently frustrated owners of now dead devices.
I apologize that my frustration is so obvious but surely some answer to this must exist. It may not even be an APPLE problem per se but with as many APPLE customers not able to use their devices it would seem like APPLE could identify a workable fix.

See Troubleshooting issues with iTunes for Windows updates.
tt2

Apple Mobile Device Support fails to install on Windows XP Pro SP2

I have a dualboot between my Vista and my XP, my itunes on Vista works great and can connect with my ipod touch (2.1) but on my XP the installation of AMDS fails. Tried completly re-installing all services, i searched the internet for possible solutions but it seems i'm the only one having problems with windows XP, all the other similar problems are on Vista.
I know it's AMDS that fails because i unpacked the .exe file and ran all the installers one by one, they all work except AMDS (i get a rollback feature). I downloaded it with 3 different browsers from the official apple site and to eliminate that it's my hard drive that gives errors i also did a CHKDSK.
Also, it's not my ipod either, it can connect to my Vista and other computers with windows XP.
All the latest drivers are installed and during the installation no CD/USB was inserted except my mouse, i even tried it with the CD tray open (sometimes helps). Safe mode also doesn't work
I have no idea what's wrong. Could anyone help me out?

Hi,
good news: You're not the only one with this problem. Bad news: I don't have a solution either. To restrict possible answers here is what I did so far:
- computer was set up brand new with Windows XP Pro SP2
- iTunes installed, AMDS didn't, everything deleted after this, nothing (no iTunes, no Quicktime, no Apple updater) left on computer
- disconnected laptop from network, switched off firewall, switched off virus scan
- ran install package for AMDS only, as Johan described, install won't finish, files are first copied then everything gets rolled back (and no log found). This means the service is not existing, so the problem is NOT solved by going into services and switch it on ...
ANYONE PLEEEASE?
Cheers & thanks

Apple Mobile Device Support won't install, keeps rolling back..

I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.

HT1926 Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced

Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced person.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT1923 Cannot uninstall Apple Mobile Device Support

It begins to uninstall, then seems to reverse itself? I can uninstall all other pieces of iTunes?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT1923 I can not remove Apple mobile devices support although I follow the sequence?

While updating itunes I got an error message for "C runtime". After several atempts I decided to remove the itune and reinstall it, but the component " Apple mobile Devices support" did not uninstall ? I can not install itunes. What can be done?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Unable to uninstall Apple mobile device support

Hello,
I'm having big troubles with my Itunes, and more exactly with apple mobile device support.
I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.
I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications". And the option "repair" doesn't work also. And every time i try to reinstall itunes it failed because of apple mobile device installation.
When i'm on my desk, the service apple mobile device is stopped, and when i try to start it, the computer can't reach access, and said something like "error 1053" or "can't access to sthe service". So i think that Apple mobile device support is the key of the problem, but i don't know how to fix it.
I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.
Thanks You

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes 10.6.3.25 mobile device support fail

Similar Messages

Maybe you are looking for