ITunes 10.6.3 Freezing on Launch
Hi Guys I'm a long time lurker this is the first time requesting help, I have always been able to solve any issues with a search and have not been this stumped before.
So the problem iTunes (10.6.3) has started freezing every time I open it, it happens after about 10sec and also freezes the finder and any other apps that are open I regain control for 1 or 2 sec every 15 - 30 sec during this window I can quickly quit iTunes and then every thing unfreezes, if I start a song playing as soon as I open iTunes it will continue playing throughout the freeze.
System is iMac i7 2.8 21.5 inch Mid 2011 OSX Lion 10.7.4
What I have tried
- All apple updates installed and up to date
- Shutdown - Restart - reopen (Same result)
- Repair disk permissions Restart (Same result)
- Delete all iTunes .plist files (Same result)
- Deleted iTunes Library Genius.itdb (Same result)
- Deleted iTunes Music Library.xml (Same Result)
- Create new user with empty Library (Same result)
- Start iTunes in Safe mode Option and Command keys (Same result)
- Deleted all plugins (Same result)
- Deleted iTunes and installed 10.5.3 (Same result)
- Deleted iTunes and reinstall (Same result)
- Booted from Recover HD and ran repair disk and permissions (Same result)
- Boot up in Safe mode Hold Shift key THIS WORKS NO FREEZE
-Used time machine and restored whole system to 2 weeks earlier (Same result)
-Re installed OS X Lion from Recovery HD (Same result)
So basically the only thing that has worked is Safe Boot/Mode but this is not really a solution.
I am really stumped I feel like I have tried every thing am really hoping I'm missing something or someone has had the same problem and solved it. HELP PLEASE
Thanks in advance for any advice
Just want to let you know that you are not alone, I have exactly the same issue.
I found this thread useful:
https://discussions.apple.com/message/18185816?ac_cid=142432#18185816
I had smcFanControl installed and after removing it and what it had put in /Library/StartupItems my issue seems to have gone away (for now).
Seems that at least in my case it was not iTunes itself causing the issue. Not sure if that is what is happening for you but I hope the link can help you. I know how frustrating this issue can be!
Similar Messages
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I am trying to get iTunes up and running again on my PC. I have followed the "iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues" I have uninstalled, re installed, made a new user account gone through the system - wide fixes and still no joy. There are 5 Ipod devices in the house and we deperatly need to get this fixed.
Any help would be greatly appreciated
RobertRefer to following articles to remove SC file(s):
Win 7/Vista http://support.apple.com/kb/TS2363
WinXP http://support.apple.com/kb/TS1776
Then proceed to repair your Quicktime:
Control Panel >
Win7/Vista - Programs n Features.
WinXP - Add n Remove Programs
Hightlight QUICKTIME and click CHANGE then REPAIR. -
HI! My itunes on windows 7 opens once. If i close it, then it will not open again. I then need to turn computer off and back on and it will open again, once. I have tried troubleshooting with the article 'unexpected quits, freezes or launch problems' but that did not help. I have also tried disabling the Bonjour Service. No change either. Please advise. Thanks.
Refer to following articles to remove SC file(s):
Win 7/Vista http://support.apple.com/kb/TS2363
WinXP http://support.apple.com/kb/TS1776
Then proceed to repair your Quicktime:
Control Panel >
Win7/Vista - Programs n Features.
WinXP - Add n Remove Programs
Hightlight QUICKTIME and click CHANGE then REPAIR. -
Itunes 10.5.2 Freezes when i sync my iPod touch 3rd gen on ios 5
Hello everyone!
I have to questions that i hope a member of the apple community can hopefully help me with here they are.
1. I need a solution that is proven to work either by you or a video of some sort to help me with this issue.
I have a 3rd gen Ipod Touch (As it says as my title) its currently running ios 5 and itunes running 10.5.2. When i try to Transfer Purchases the Itunes Freezes completely. And as a result i have to open task manager and end process.
2.Also My Ipod has chosen to freeze every now and again it basically freezes in the state where it looks like i have locked my screen so it like i have just pressed the lock button. So i try pressing the lock button again to see if that works which it didnt after i tried it with the home button and still no luck however it will randomly go back to normal as if it never happened.
Please could someone answer these two questions it would be apprecicated.
Regards.
P.S thanks in advance- You will never get a proven solution since there are many many causes of your problems. Wait, there is a proven solution. Puchase a new Mac and a new iPod.
- Try here fore the iTunes problem. It includes a link for XP
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
- For the iPod problem all yu can do is:
- A reset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore the iPod from backup
- Restore the iPod to factory defaults/new iPod. -
Itunes 10 crashes when I try to access Itunes Store, Quicktime also crushes at launch
Help!
Itunes 10.2 crashes when I try to access the Itunes store. Tried updating to 10.3 but same problem happens. I also tried uninstalling and reinstalling itunes but to no avail. It also gives me an error message (-50 error) when I try to access the parental controls under preferences menu. Also, quicktime crashes on me when I try to launch it, I wonder if there's something related to it. I love my music but I'm not a geek, if somebody has a solution please help. I get the following error everytime itunes crashes:
Process: iTunes [2324]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.2.2 (10.2.2)
Build Info: iTunes-10221201~1
Code Type: X86 (Native)
Parent Process: launchd [105]
Date/Time: 2011-06-11 22:35:18.594 -0600
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: -799415 sec
Crashes Since Last Report: 169
Per-App Interval Since Last Report: 4808 sec
Per-App Crashes Since Last Report: 12
Anonymous UUID: 6CFCB259-EA90-4F30-83B8-45CE594B60AE
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.QuickTime 0x9578ad3a SetTimeBaseRate_priv + 12
1 com.apple.QuickTime 0x9577d2a9 QTGetWallClockTimeBase_priv + 109
2 com.apple.QuickTime 0x9577d1db AssureThreadTopLevelIdleManagerExists + 45
3 com.apple.QuickTime 0x9577d10e QTGetTimeUntilNextTask_priv + 60
4 com.apple.QuickTime 0x9577d0c9 QTGetTimeUntilNextTask + 29
5 com.apple.QTKit 0x9336af65 +[QTMovie_QuickTime idleAllMovies:] + 457
6 com.apple.Foundation 0x922f28d4 __NSFireTimer + 141
7 com.apple.CoreFoundation 0x9843fadb __CFRunLoopRun + 8059
8 com.apple.CoreFoundation 0x9843d464 CFRunLoopRunSpecific + 452
9 com.apple.CoreFoundation 0x9843d291 CFRunLoopRunInMode + 97
10 com.apple.HIToolbox 0x94cd9e04 RunCurrentEventLoopInMode + 392
11 com.apple.HIToolbox 0x94cd9bb9 ReceiveNextEventCommon + 354
12 com.apple.HIToolbox 0x94e62137 ReceiveNextEvent + 83
13 com.apple.iTunes 0x001158de 0x1000 + 1132766
14 com.apple.HIToolbox 0x94cacc2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
15 com.apple.HIToolbox 0x94cabef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
16 com.apple.HIToolbox 0x94cabd55 SendEventToEventTargetWithOptions + 58
17 com.apple.HIToolbox 0x94ce0a24 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
18 com.apple.HIToolbox 0x94cad080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
19 com.apple.HIToolbox 0x94cabef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
20 com.apple.HIToolbox 0x94cce7f3 SendEventToEventTarget + 52
21 com.apple.HIToolbox 0x94e57c17 ToolboxEventDispatcher + 86
22 com.apple.HIToolbox 0x94e57d4f RunApplicationEventLoop + 243
23 com.apple.iTunes 0x003b306d 0x1000 + 3874925
24 com.apple.iTunes 0x003b38dd 0x1000 + 3877085
25 com.apple.iTunes 0x0081965e 0x1000 + 8488542
26 com.apple.iTunes 0x00004fe0 0x1000 + 16352
27 com.apple.iTunes 0x00004d25 0x1000 + 15653
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x93667922 kevent + 10
1 libSystem.B.dylib 0x9366803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x936674f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9366729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x93666d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x93666b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 com.apple.CoreFoundation 0x9843e37f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9843d464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x984433a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c820 0x1000 + 47136
6 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
7 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9366f046 __semwait_signal + 10
1 libSystem.B.dylib 0x9366ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93670998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x00022e98 0x1000 + 138904
4 com.apple.iTunes 0x00022325 0x1000 + 135973
5 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
6 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 4: com.apple.CFSocket.private
0 libSystem.B.dylib 0x93660066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9847dc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
3 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 com.apple.CoreFoundation 0x9843e37f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9843d464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x984433a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x007dfb70 0x1000 + 8252272
6 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
7 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x936669b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x93666f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x93666b66 start_wqthread + 30
Thread 7:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 com.apple.CoreFoundation 0x9843e37f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9843d464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x984433a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c820 0x1000 + 47136
6 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
7 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x936669b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x93666f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x93666b66 start_wqthread + 30
Thread 9:
0 libSystem.B.dylib 0x93652dce access + 10
1 libsqlite3.dylib 0x938eac2d unixAccess + 45
2 libsqlite3.dylib 0x938ff41d sqlite3PagerAcquire + 1085
3 libsqlite3.dylib 0x9390a67a sqlite3BtreeBeginTrans + 938
4 libsqlite3.dylib 0x93973a2c sqlite3VdbeExec + 15324
5 libsqlite3.dylib 0x9397c867 sqlite3_step + 1639
6 com.apple.CFNetwork 0x945d0f97 __CFURLCache::ExecuteSQLSelectAndCreateResponse(__CFString const*) + 541
7 com.apple.CFNetwork 0x945d0d4f __CFURLCache::LookupCachedURLResponse(__CFURLCacheNode*) + 33
8 com.apple.CFNetwork 0x945cfe9a __CFURLCache::CopyResponseForRequest(_CFURLRequest const*, bool) + 542
9 com.apple.CFNetwork 0x945d0bbf CFURLCacheCopyResponseForRequest + 82
10 com.apple.CFNetwork 0x945d0979 URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 143
11 com.apple.CFNetwork 0x94654b17 URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 307
12 com.apple.CFNetwork 0x945d07fd URLConnectionLoader::processEvents() + 93
13 com.apple.CFNetwork 0x945ce7d3 MultiplexerSource::perform() + 183
14 com.apple.CoreFoundation 0x98440361 __CFRunLoopDoSources0 + 1201
15 com.apple.CoreFoundation 0x9843df8f __CFRunLoopRun + 1071
16 com.apple.CoreFoundation 0x9843d464 CFRunLoopRunSpecific + 452
17 com.apple.CoreFoundation 0x9843d291 CFRunLoopRunInMode + 97
18 com.apple.Foundation 0x922fd6f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
19 com.apple.Foundation 0x922c4ad0 -[NSThread main] + 45
20 com.apple.Foundation 0x922c4a80 __NSThread__main__ + 1499
21 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
22 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x936410fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9366ec85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9369daa8 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo 0x971187a6 CVDisplayLink::waitUntil(unsigned long long) + 386
4 com.apple.CoreVideo 0x971175eb CVDisplayLink::runIOThread() + 741
5 com.apple.CoreVideo 0x971172ea startIOThread(void*) + 156
6 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
7 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 libSystem.B.dylib 0x9365d640 libinfoDSmig_Query + 288
3 libSystem.B.dylib 0x9365d2d8 LI_DSLookupQuery + 412
4 libSystem.B.dylib 0x93678599 ds_addrinfo + 620
5 libSystem.B.dylib 0x936782fa search_addrinfo + 132
6 libSystem.B.dylib 0x93677d35 si_addrinfo + 1413
7 libSystem.B.dylib 0x936b5354 si_async_launchpad + 105
8 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
9 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 libSystem.B.dylib 0x9365d640 libinfoDSmig_Query + 288
3 libSystem.B.dylib 0x9365d2d8 LI_DSLookupQuery + 412
4 libSystem.B.dylib 0x93678599 ds_addrinfo + 620
5 libSystem.B.dylib 0x936782fa search_addrinfo + 132
6 libSystem.B.dylib 0x93677d35 si_addrinfo + 1413
7 libSystem.B.dylib 0x936b5354 si_async_launchpad + 105
8 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
9 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 14:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 15:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 16:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 17:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 18:
0 libSystem.B.dylib 0x9366e660 thread_start + 0
Thread 19:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 libSystem.B.dylib 0x9365d640 libinfoDSmig_Query + 288
3 libSystem.B.dylib 0x9365d2d8 LI_DSLookupQuery + 412
4 libSystem.B.dylib 0x93678599 ds_addrinfo + 620
5 libSystem.B.dylib 0x936782fa search_addrinfo + 132
6 libSystem.B.dylib 0x93677d35 si_addrinfo + 1413
7 libSystem.B.dylib 0x936b5354 si_async_launchpad + 105
8 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
9 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x9364109a mach_msg_trap + 10
1 libSystem.B.dylib 0x93641807 mach_msg + 68
2 libSystem.B.dylib 0x9365d640 libinfoDSmig_Query + 288
3 libSystem.B.dylib 0x9365d2d8 LI_DSLookupQuery + 412
4 libSystem.B.dylib 0x93678599 ds_addrinfo + 620
5 libSystem.B.dylib 0x936782fa search_addrinfo + 132
6 libSystem.B.dylib 0x93677d35 si_addrinfo + 1413
7 libSystem.B.dylib 0x936b5354 si_async_launchpad + 105
8 libSystem.B.dylib 0x9366e7fd _pthread_start + 345
9 libSystem.B.dylib 0x9366e682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9577d24a ecx: 0x0031d820 edx: 0x003f0200
edi: 0x00000000 esi: 0xa0656760 ebp: 0xbfffe068 esp: 0xbfffe020
ss: 0x0000001f efl: 0x00010282 eip: 0x9578ad3a cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000096
Binary Images:
0x1000 - 0xe46fdf com.apple.iTunes 10.2.2 (10.2.2) <5CC6DEDE-61AD-C5A1-D11E-226686C6DA5B> /Applications/iTunes.app/Contents/MacOS/iTunes
0x1056000 - 0x10e2ffb com.apple.iTunes.iPodUpdater 9.2 (9.2) <1CBAF416-E527-6A96-BD66-4F2E9C63987B> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1137000 - 0x1153ff7 com.apple.avfoundationcf 2.0 (44.5) <1447629A-8BAA-BB92-377D-A7F14A613ED5> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x1175000 - 0x117aff7 com.apple.iPod 1.6 (17) <1C363658-799C-351F-52F3-645FB18CCAE3> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x1180000 - 0x119eff7 +libgnsdk_musicid.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.8.2.dylib
0x11ab000 - 0x126dfeb +libgnsdk_sdkmanager.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.8.2.dylib
0x1284000 - 0x12c2fff +libgnsdk_submit.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.8.2.dylib
0x12c7000 - 0x1548fe2 +libgnsdk_dsp.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.8.2.dylib
0x1571000 - 0x15b1ff7 com.apple.vmutils 4.2 (106) <92BB4844-304C-C7AB-1F9B-686537C56099> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x15ca000 - 0x160fff7 com.apple.CoreMedia.AVCFSupport 1.0 (694.5) <9CEFEC50-D9BF-A627-56CA-C5CF621F3B40> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
0x162d000 - 0x197cff3 com.apple.MediaToolbox.AVCFSupport 1.0 (694.5) <DB262D78-DA65-7F3B-AFF9-0AED2B9D51E3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x19de000 - 0x1d2eff3 com.apple.VideoToolbox.AVCFSupport 1.0 (694.5) <6A0A67C9-612D-1346-3ACC-32CC1743720F> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x1d7a000 - 0x1ea6ffb com.apple.MediaToolbox 0.484.20 (484.20) <D68A9F42-F7C6-5364-65A7-E72CEC6F854E> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x2510000 - 0x25c5fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib
0x2759000 - 0x275aff7 com.apple.textencoding.unicode 2.3 (2.3) <A7D310DB-A5E6-C834-F72F-A66453834CC0> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x2788000 - 0x278cff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <474B24B9-8CAE-D35D-7A5A-D07CFF58F349> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x2791000 - 0x2797ffb com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <41652FA7-74E5-B934-3E04-B3F89D80ABF3> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x13800000 - 0x144b6ffb com.apple.CoreFP 1.11.17 (1.11.17) <952E0018-1878-B23A-FF7B-BC187E4EF1F2> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x17bde000 - 0x17c4fff7 com.apple.mobiledevice 423.1 (423.1) <B32726B2-40DA-737F-0705-FCD1C6082D8A> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x17c8b000 - 0x17cb1fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <9203FADE-F4F2-2245-A32E-BD88819D314D> /usr/lib/libssl.0.9.7.dylib
0x17e8a000 - 0x18070fef com.apple.audio.codecs.Components 2.0.3 (2.0.3) <B7C712BC-43E0-6B3F-003B-569194195EEC> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x18983000 - 0x18afbfe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x18b2d000 - 0x18f32fe7 libclh.dylib 3.1.1 C (3.1.1) <04502F95-931E-0AAF-7296-4624C7F8DE8B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
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0x952b2000 - 0x95344fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x95365000 - 0x953aefe7 libTIFF.dylib ??? (???) <5CE284EC-F637-EDBB-FDB3-61E86407CBB8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x95413000 - 0x95439ffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9543a000 - 0x95445ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <4560936D-7730-5DD2-BFD7-95270DDC210A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x95446000 - 0x95447ff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <253E9552-5CEA-0D5A-1EDA-3B8F669B79EA> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95448000 - 0x95478ff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x95479000 - 0x9547dff7 libGFXShared.dylib ??? (???) <4F2199F0-320F-0B59-0380-D3131D644CBA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x954cc000 - 0x955cdfe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x955ce000 - 0x95609feb libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9560a000 - 0x9561aff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <E276514D-394B-2FDD-6264-07A444AA6A4E> /usr/lib/libsasl2.2.dylib
0x95636000 - 0x956b1fff com.apple.AppleVAFramework 4.10.23 (4.10.23) <57B7C626-F344-AB15-8556-00425FA765DE> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x956dd000 - 0x956ebfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x956ec000 - 0x956f6ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x95756000 - 0x95a4ffef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x95a50000 - 0x95ae8fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95ae9000 - 0x95af6ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x95af7000 - 0x95afeff7 com.apple.agl 3.0.12 (AGL-3.0.12) <37255DC6-9FD1-45CC-AC80-A84FD2B5450A> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x95b1e000 - 0x96571ff7 com.apple.WebCore 6533.21 (6533.21.1) <09CE6602-4DB5-6E93-8593-4E1C57CB202F> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x96572000 - 0x965a5ff7 com.apple.AE 496.4 (496.4) <C73D124C-C722-41D8-3465-4CE0D0BA9307> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x965b0000 - 0x96600ff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x96601000 - 0x9661cff7 libPng.dylib ??? (???) <65E824F7-523A-CC34-ABDD-2A3B12DE1CA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9661d000 - 0x966fdfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9670b000 - 0x96782ff3 com.apple.backup.framework 1.2.2 (1.2.2) <D65F2FCA-15EB-C200-A08F-7DC4089DA6A2> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x96783000 - 0x967e7fff com.apple.htmlrendering 72 (1.1.4) <0D22B190-513B-7FF6-39FC-9D336285DE08> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x967e8000 - 0x96885fe3 com.apple.LaunchServices 362.2 (362.2) <77B97C8B-321D-46A2-1DB5-388E45DFBC9F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x96904000 - 0x969baffb libFontParser.dylib ??? (???) <D85C1840-0FA8-27A2-54B7-FF336099EBC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x969bb000 - 0x969bdff7 libRadiance.dylib ??? (???) <B83179D4-E41C-D2BA-1E4C-A64CB45C15E6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x969be000 - 0x96a66ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x96a67000 - 0x96a75ff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96a76000 - 0x96ba4fe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x96ba5000 - 0x96bc1fe3 com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x96bfe000 - 0x96c0aff7 libkxld.dylib ??? (???) <585F0A91-EFB8-E066-BDFB-4AFF37A8C323> /usr/lib/system/libkxld.dylib
0x96c0b000 - 0x96c2cfe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x96c2d000 - 0x96c9bff7 com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x96cf3000 - 0x96cfeff7 com.apple.CrashReporterSupport 10.6.7 (258) <71CC59D1-E197-7431-5973-2C079A749257> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x96cff000 - 0x96d69fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x96dc9000 - 0x96e09ff3 com.apple.securityinterface 4.0.1 (40418) <FED0C1B5-469E-ADFF-308E-C10B6A68AE45> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x96e0a000 - 0x96e15ff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x96e5d000 - 0x97039fe7 libType1Scaler.dylib ??? (???) <CB930F73-3CD3-BF41-645B-470660F57FF6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x9703a000 - 0x9707cff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <8A4721DE-25C4-C8AA-EA90-9DA7812E3EBA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x9707d000 - 0x97087ff7 com.apple.HelpData 2.0.5 (34.1.1) <A9CF754F-B254-5D40-B8B5-F35414DFD875> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x970c7000 - 0x97114feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x97115000 - 0x97134ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x98401000 - 0x9857cfe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9857d000 - 0x98581ff7 libGIF.dylib ??? (???) <447BC6E8-4C56-3D5D-983B-6BEA0D26F319> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x98582000 - 0x98789feb com.apple.AddressBook.framework 5.0.4 (883) <E26855A0-8CEF-8C81-F963-A2BF9E47F5C8> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9878a000 - 0x987c7ff7 com.apple.CoreMedia 0.484.20 (484.20) <FA68B18E-3FC2-EAA9-F70B-4ABD60E5474C> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x987c8000 - 0x989aafff com.apple.imageKit 2.0.3 (1.0) <B4DB05F7-01C5-35EE-7AB9-41BD9D63F075> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x989ab000 - 0x9928bff7 com.apple.AppKit 6.6.7 (1038.35) <ABC7783C-E4D5-B848-BED6-99451D94D120> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9928c000 - 0x994f1feb com.apple.security 6.1.1 (37594) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x994f2000 - 0x995ceff3 com.apple.DiscRecording 5.0.8 (5080.4.1) <02CEEF66-C32E-B632-4440-3DDA3462FA70> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x995cf000 - 0x997cdff3 com.apple.JavaScriptCore 6533.20 (6533.20.20) <011E271D-4CA4-FFB0-2EDD-13C31C239899> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x997d3000 - 0x997e8fff com.apple.ImageCapture 6.0.2 (6.0.2) <E9F4B952-27A1-5BFC-CA8D-DADA055D30E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x9992c000 - 0x99962fff libtidy.A.dylib ??? (???) <0FD72C68-4803-4C5B-3A63-05D7394BFD71> /usr/lib/libtidy.A.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
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Serial ATA Device: HL-DT-STDVDRW GA32N
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USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
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USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
THIS *****!!Me too - running iTunes 10.5.3 on Windows 7. Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes. So frustrating, because my understanding is that iTunes saves the library file when exiting. So, everytime I update apps I lose all the downloads.
-
iTunes 9.0.1 freezes when starting. I had 9.0 and everything worked fine. Did the upgrade to 9.0.1 and now iTunes freezes. Help anybody.
Hi,
Try removing any 3rd-party iTunes add-ons or rere-creating the iTunes library, as described here: http://support.apple.com/kb/TS1852
Does iTunes launch correctly after trying the tips in that article?
-Jason -
TS1424 As soon as I open itunes store the computer freezes and I have to restart any ideas thanks
Can anyone help with the above please, Linda Winter
Try... iTunes unexpected quits, freezes, or launch issues
Here > http://www.apple.com/support/itunes/troubleshooting/ -
Itunes 10.4.1 freezes when i sync my ipad
Everytime I try to sync my ipad, itunes gets about half way done and completely freezes. This happening to anyone else?
- You will never get a proven solution since there are many many causes of your problems. Wait, there is a proven solution. Puchase a new Mac and a new iPod.
- Try here fore the iTunes problem. It includes a link for XP
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
- For the iPod problem all yu can do is:
- A reset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore the iPod from backup
- Restore the iPod to factory defaults/new iPod. -
ITunes Bus Error: 10 Crashes on Launch
For the past week or so, iTunes has been working sporadically. The basic problem that happens every other iTunes launch (not exactly every other time) is that iTunes will crash after roughly 30 seconds of being open. The amount of time that it takes to crash has nothing to do with what I do during those 30 seconds. I have already tried re-installing Quicktime and iTunes, as well as removing all audio kernel-extensions, and iTunes plugins. I finally decided to do the brute work and see exactly what was crashing so I opened up the ./iTunes/Contents/MacOS/iTunes file in terminal and after 30 seconds of running fine it outputted this: "Bus Error: 10" I have no clue what this means, and the crash report that I found in Console.app didn't shed any light on it either.
Now on to the specs:
iTunes version 10.2.1
Mac OS X version 10.7 (Dev preview [its not lion thats causing the problem, it also happened in Snow Leopard])
MacBook Pro Core 2 Duo 15"2 with 2GB of RAM and 2.16GHZ of CPU
P.S. I don't know if its relevant but a lot of my Cider-powered games have been giving me complaints about my audio setup, something to do with mal-configured outputs...?Hello again, Patrick.
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Given that your QuickTime is launching, that rules out old misplaced QuickTime componentry (which is one possibility with a Stackhash result like that).
Next thing I've tended to associate Stackhashes with in the past is user account specific issues, like damaged library files or preference files. So it's probably best next to check to see if the problem is confined to a single user account, as per:
[iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]
If it is a single user account issue, I'd check through the user-specific troubleshooting possibilities in there. -
I upgraded to the new version of yesterday and it constantly freezes. I have done the full re-installation a few times now and had no improvement. Any idea what is going on here?
maedwar3Hi, maedwar3.
Thank you for visiting Apple Support Communities.
Here are two helpful articles that I would recommend when experiencing issues with iTunes becoming unresponsive.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jason H. -
My iTunes on Windows XP freezes when I try to change airplay device.
I can successfully stream from iTunes (on a Windows XP Pro PC) via Airplay without any difficulties. However, at times when I change airplay devices (I think generally when I disconnect from them), my iTunes crashes. Has anyone else had that problem. If you have a successful fix, I'd appreciate it.
Hello decramer,
I recommend this article named iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues found here http://support.apple.com/kb/ts1421.
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference with plug-ins or scripts not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up
After clicking "Continue", determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.Create a New User AccountWhen troubleshooting a variety of issues, it can be useful to determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows XP:
From the Start menu, choose Control Panel.
Open User Accounts.
Select Create a new account and follow the instructions to complete the account setup process.
Once the new account is created, choose Log Off from the Start menu.
Log in to the newly created user account.
Open iTunes and determine whether the issue you were experiencing persists in this new user.
If you see the same issue in the newly created user account, proceed to the System-wide troubleshootingsection below. If you do not experience the same issue, consult the User-specific troubleshooting section below.
User-specific troubleshooting
System-wide troubleshooting
Regards,
Sterling -
Each time iTunes(v 11.0.2.26) launches, it requires password for my AppleID
Each time iTunes(v 11.0.2.26) launches, it requires password for my AppleID
If I were you I would try to troubleshoot your connection with itunes ON the system. But for starters it is very unlikely one program like itunes blocks your connection, so I would try to disable your antivirus/firewall during download and reinstall of itunes. May be your firewalll kicks in some panic mode. Judging by your name you have very strong firewall
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Itunes 10.5.2 freeze when starts on windows 7 home premium 64 bit
I've uninstalled, restarted then installed again the 64 bit version of Itunes and it keeps freezing even in safe mode, there is no way that I can sync my iPod touch 4g to my computer. Is there any other .exe file that I could install to make itunes work on my computer or will i have to wait for the next update that will come out in a while I guess.
I've uninstalled, restarted then installed again the 64 bit version of Itunes and it keeps freezing even in safe mode, there is no way that I can sync my iPod touch 4g to my computer. Is there any other .exe file that I could install to make itunes work on my computer or will i have to wait for the next update that will come out in a while I guess.
-
ITunes 10.3.1 freezes when I try to delete files I have ripped from my own CDs.
I am in the process of updating a number of CDs that I ripped at 128kbps with rips at 256kbps. When I delete the 128kbps files most of the time iTunes 10.3.1 freezes with the spinning beach ball. The files are in the trash but I have to force quit iTunes. When I restart iTunes, the deleted files are still visible and playable and I can know delete these without any issues.
I have tried turning off my external OWC Mercury Pro Blu-ray/DVD/CD burner but this has no effect.I have the same issue. I took it the genius bar and called talked to tier 2 phone support. They have standard thing where you uninstall all apple software in a certain order and then reinstall 64bit itunes. That did nothing (tried it 4 times).
I've gotten two clues so far.
One is that at the store if I plug someone else's iphone 4 in then itunes acts the same way. So it is not the phone. Two is tier 2 phone support told me to try syncing it with a fresh user account (an admin one). I did that and itunes was just fine, it did not freeze.
So there appears to be some conflict with the software, music files, whatever that is on my current user account (also an admin account). I ran virus and malware detectors and found nothing. Now I'm going to try putting my music, movies, apps, etc in the new user account and see if the phone will sync then.
I know its not much but thats where I'm at. I hope it helps. -
iPod touch second generation. Trying to sync to mac. Have updated itunes and snow leopard. When I plug it in, it is recognized in iphoto, not itunes. ipod is freezing. Have tried several times to set back to factory settings, but computer wont see it
Try here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
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