Itunes 10.6.3 update problem

Just installed itunes 10.6.3 and frequently when i open it the system freezes.
I have to turn the computer off otherwise the screen will not clear or allow me to quit.
Also my 80gb ipod says it will not sync.

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Unable to log into itunes store (0x80092013) and update problems

I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.

I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple.

HT4623 Hi, There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be ac

Hi,
There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.

That is usually a symptom thet the phone was hacked or jailbroken. Was it?

ITunes 10.6.1 Update install problem

I updated iTunes to 10.6.1 and now iTunes does not open. The agreement screen comes up when you try to open it and once you click "I Agree" you then get a pop up from windows saying the iTunes is not responding and that it needs to be shut down. I have reset the computer twice and tried downloading the update again. The 2nd download took like 1 second so I'm assuming iTunes recognized that the update had already been done.
I know I could uninstall iTunes and start over but I will then loose playlists that are not backed up on other devices. Any tips or ideas. This is the 2nd iTunes update that has caused me problems. This suprises me because Apple always seems to have their poop in a group.
Thanks for any help!!!

Solved my own problem. Option-click the green button is now working, even though I tried numerous time before posting with no success!
Also I've just seen the spell check "abc" above, but am wondering why this is no longer automatic?
Andrew

I've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading

i've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading

Hello there, lucyhumphrey.
The following Knowledge Base article offers up some great steps for getting your iOS device updated in iTunes:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If there's still an issue connecting to iTunes then this article may provides some practical steps to try:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HELP!! No problem with Itunes, but can't update or mount nano

I've searched these discussions forever and tried myriad of suggestions and still nothing works. Here's the problem
My nano charges fine and Itunes recognizes it and updates the music fine. My nano plays fine. However, my nano never stays in disk mode. I can change the option and Itunes updates it. I disconnect the nano, reconnect it and it shows up in My Computer for about 30 seconds, and then immediately disappears. I've noticed that it shows up in My Computer only until Itunes recognizes it. As soons Itunes recognizes the nano, it disappears from My Computer. Also, as soon as Itunes recognizes it, it immediately looses the "disk mode" and I have to turn the option back on again.
This causes me to be unable to mount the nano and I can't update or restore the nano using the updater, so I'm still on version 1.1.
I've tried the hard reset of the nano; still the same problem. I've tried using disk management to format or change letters, but it disappears as a drive before I can get it started. I am dumbfounded.
ANY OTHER SUGGESTIONS?????
Nano 2 GB Windows XP

Well, your post didn't help but I had an "ah hah" moment and finally got it working. I set the nano in disk mode again, and disconnected, but this time when I reconnected I had the updater program ready to be clicked on and My Computer open. As soon as the nano showed up in My computer, I immediately hit the Updater program and was finally able to get the nano to mount. When it finally mounted, I was able to format the nano from My Computer, and when that was done was able to restore. NOw it works again!

TS3694 im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to r

im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to restore?

Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Same here and this is driving me crazy. I can buy, but can't upgrade. Grrr.

Since the itunes 10.4.1 update I have memory leaks problems.

Since the itunes 10.4.1 update I have memory leaks problems, Itunes used memory start at about 100 megs as usual but when it play the ram usage climb about 4 kb per second ( one time I had itunes using 690 megs !). I had to periodically close and restart Itunes to clear the memory.
Someone has suggestion to resolve this problem?

Same issue, Running Windows 7 x64 with 6 Gigs of RAM and have iTunes 10.4.1 32bit version.
I wanted to break in some headphones over the weekend, so left it playing a loop of songs. Came back on Monday to see my machine using a huge amount of RAM and iTunes just froze.
Here is a shot of my Task Manager showing iTunes was using 1.5gigs of Memory.

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

Hello there, cskilli.
The following Knowledge Base article offers up some great, in-depth and practical steps for troubleshooting the issue you're describing:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Any help for my problem with iTunes 11.2.1 update and "unknown error (-54)"

After downloading iTunes 11.2.1 update I can't get into iTunes Store and keep getting an error message "unknown error (-54)". What does this mean? How do I correct it? No sense in having iTunes if I can't get into the store or my account.
Thank you for any help.

Why is this Itunes such a pile of junk? If I restart my computer I can sometimes find the recently added music in my Itunes Library.
It would be nice to know if other people are having the same problems.

Itunes update problem - missing file?

I've been trying to install the iTunes version 9.2 update, it doesn't get very far into it before i receive this message:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'Bonjour64.msi' in the box below.
Use source: yadayadayada.. (and gives me the option to browse for another source where the stated file is)
I've looked through every file imaginable (yes, the recycling bin too) and can't seem to find it anywhere! there's another file it says it's missing 'appleapplicationsupport.msi' as far as i'm concerned, i haven't deleted any files related to Apple. I've tried uninstalling the program but it says that it can't because those files are missing, i tried redownloading it from the Apple website - same problem.
Does anyone know how to fix this problem/have any suggestions? thanks.

I was having this problem for a while and searched through a number of forums for the answer on how to locate .msi files that I must have accidentally deleted. I needed the .msi files because while attempting to uninstall the Apple Software Update another Apple related program from my Add or Remove Programs list I was getting an error similar to:
"The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the intallation package 'AppleSoftwareUpdate.msi' in the box below."
I followed these steps in order to locate the .msi and successfully uninstall:
1. Download the correct version of iTunesSetup.exe. This is the same version that you are attempting to delete on your computer. For me it was iTunes 9.1.1. (It is key that you download the same version you are attempting to remove!)
2. Install WinRAR: http://download.cnet.com/1770-20_4-0.html?query=winrar&tag=srch&searchtype=downl oads&filterName=platform%3DWindows,Webware&filter=platform%3DWindows,Webware
3. Run WinRAR and point it at the iTunesSetup.exe you downloaded in step 1. Extract the .exe to a folder.
4. Go to Add or Remove Programs and attempt to uninstall the broken Apple software.
5. When the uninstaller asks for the .msi, point it to the .msi file in the folder you extracted to in step 3.
Voilà! You should be able to successfully uninstall all your broken Apple applications this way, including QuickTime.

Sync-Problems since iTunes 8.1.1-Update

Since the iTunes 8.1.1-Update I have the problems with the iPhone sync (Windows Vista). iTunes always tells me that I need to activate it otherweise all my apps will be deleted.
Whe I activate iTunes once again, it says that the computer already has been activated. Deleting the SCInfo-Folder (TS1389) does not resolve the problem. Has anybody an idea what to do?
Regards, Olaf

I have spent 2 days with the same problem following installation of 8.1.1 trying to authorize my apps to no avail. I've restored the iPhone, reinstalled iTunes, de-authorized and reauthorized the computer in multiple different sequences, tried each app separately, etc, all with the same result. I can download directly on my iPhone and apps work, but once I sync with the computer, I can no longer manage them. Any one know the answer?

I've tried and tried several times to Connect my device to my PC and follow the onscreen instructions in iTunes to download the update from Apple. Problem is iTunes doesn't connect to my iPad so that I can update to iOS 5. I don't see the iPad icon when

I've tried and tried several times to Connect my device to my PC and follow the onscreen instructions in iTunes to download the update from Apple. Problem is iTunes doesn't connect to my iPad so that I can update to iOS 5. I don't see the iPad icon when iTunes loads. I have looked in my computer and see the iPad is recognized. Any one else having this problem? This is also happening with my iPod
Thank you, Ripley

I haven't updated yet. Apple's download servers have been too busy. Did you know you can update via wifi instead of connection to your computer?
Here's a description of the update. Not a lot of changes for iPad 1/2.
iOS 5.1 Software Update
http://support.apple.com/kb/DL1504
You can wait a while & update at your convenience.
 Cheers, Tom

I deal with a itunes update problem when i try to update i get coneection has timed out error! i had the same problem when i had vista.. yesterday i formated my pc but i still have the same prommblem. i dont deal with such problems on direct downloads.

i deal with a itunes update problem when i try to update i get coneection has timed out error! i had the same problem when i had vista.. yesterday i formated my pc but i still have the same prommblem. i dont deal with such problems on direct downloads.i have this problem only with tunes. maybe my conection freezes for a sec idk

Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

Itunes 10.6.3 update problem

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