ITunes 10.6 stopped iTunes Match (error 5002)

I have a large iTunes Match upload step in progress (will prob take a couple of omnths to complete!) and I upgraded to iTunes 10.6 today.  ie. before the upload step was completed.
When I tried to start the Match process again after upgrading, I kept getting error 5002 saying there was a problem with the iTunes store.
I tried signing out and then back in to the iTunes Store from iTunes but then Match said that I needed to add my computer to the Match service - this also errored out with 5002 when I tried to do it.  ie.  It no longer recognised my existing compter as being authorised for the store and wouldn't let me add it again.
I did manage to reoslve the problem by completing the following from within iTunes:
1. Store -->  Sign Out.
2. Store  -->  Sign In
3. Store --> View This Account
4. (Apple ID Summary)  Deathorise All Computers.  Click Done
5. Click iTunes Match and No Thanks to add this computer (this turned Match off).
6. Store -->  Turn on iTunes Match
7. iTunes Match  -->  Add this Computer
I was then able to start the Match process again.

KeithJenner wrote:
Does anyone know how much of Sgt Pepper matched previously? Roebeet previously reported 3 tracks from Magical Mytery Tour matched, but I haven't done them myself.
Here are my results for the Beatles Sgt. Pepper's and Magical Mystery Tour 2009 Mono Remastered albums prior and after the iTunes 10.6 update (IOW, no change)...
I tried deleting all of the songs on both albums (without deleting them from iCloud) and downloaded them again...and everything remained the same.  However that may be because all of my Beatles albums were ripped at 320kbps, so other's results may vary. 
BTW, I have both the 2009 Mono and Stereo Remastered versions of these albums.  100% of the stereo versions were matched (not uploaded) prior to iTunes 10.6.
IIRC one of the odd "unmatched" tracks others reported right after iTunes Match went live was the Beatles Abby Road "She Came In Through the Bathroom Window".  I never experienced that bug however.
I have noticed that since the iTunes 10.6 and iOS 5.1 updates, cover art that would sometimes go missing on my iPhone 4 and/or iPad (or even my Apple TV2) now seem to show up without fail...including cover art that I had added myself.
Hope that helps!

Similar Messages

  • HT204406 iTunes match error 5002, Please check your connection to the network is active.

    I am getting the above error when trying to down load songs through itunes Match, I am running iTunes 10.6.3 and IOS 6. My network is working fine.

    Having the same issue. Supposedly error 5002 is often linked with incorrect credit card info in your iTunes account but I have cleared and reentered and still nothing. Also having trouble downloading songs through iTunes match on my iPhone 4S. Also using iTunes 10.6.1 and IOS 6.
    Also, having trouble with Genius. When updating and syncing my iPhone, it gets to step 6 (Syncing genius info) and keeps going and going and going. I let it sit there for an hour and nothing.
    Apple customer support is saying their systems are currently down so that may be apart of the problem. Blah.

  • ITunes  10.5.1 (142) Match Error Message

    We could not complete your iTunes Store request. An unknown error occured (4001). There was an error in the iTunes Store. Please try again later.
    Would appreciate any and all help to resolve this issue with iTunes 10.5.1.

    I'm getting this, too.  I wonder if it's due to having a fairly large library - iTunes installs on my other machines in the house have been able to do their synch/upload cycles just fine, but they typically only had a few albums, the machine that's failing is my primary media server.
    According to: http://raptor.hk/itunes-error-codes-with-explanation/ , 4001 means "requiredFlagsDontMatch"... well, that's informative.

  • ITunes 8 - Win: STOP iTunes from launching when I connect iPhone???

    Hello,
    I have searched around a lot and have seen various responses to this question, but cannot seem to find a definitive way to stop iTunes from launching every time I connect my iPhone 3G.
    If this is possible, can someone please provide specific instructions on how to do this?
    Windows Vista - iPhone 3G - iTunes 8
    Thank you!

    Google is your friend, Chad.
    Found this link: http://forums.macosxhints.com/showthread.php?p=513358 with some info excerpted below.
    "+However, there is a workaround solution:+
    +Allowing auto-syncing for all devices in Preferences, and then turning automatic syncing off for the device in Summary, corrects the problem and prevents iTunes from auto-launching when the device is connected.+"
    It may be Mac specific, but maybe not. Try it out. If not, continue to Google for "Disable iTunes Auto Launch (or auto start).
    Best of Luck

  • ITunes Match Error 5002

    I purchased an iTunes Match subscription in the USA when I was there three months ago . My country in my account was USA.
    My purchase history. There appears to 16/11/2011, order no. MHD51SFY0D, valued at $ 24.99, purchased in the USA.
    Well, now I'm in Brazil and would like to access the iTunes Match in Brazil here. Now, my country in my account is Brazil.
    When I enable the option on my iphone "iTunes Match" the following message:
    "You are not currently subscribed to iTunes Match. Use iTunes on your computer to subscribe."
    When AGAIN I subscribe iTunes Match and sign my Apple ID, I receive the error below:
    Was not possible to buy "iTunes Match". An unknow error occurred (5002).
    Some observations:
    1. My credit card is international.
    2. I've bought others items like apps.
    3. I've reset my password and did not work
    4. I use the same account for iCloud and works fine
    How can I solve this issue? I need to buy again with another account ? I hope not, after all I've paid for service...
    Thanks for the help.
    Sergio Velloso
    Brazil

    It did not work. I have done everything and nothing ...
    It seems the source of the problem was the purchase of itunes match by country / region USA and then return for Brazil, is not it?
    PS. I tried to buy with a different country / region USA and it worked. Just not submit ...
    Any other suggestions?
    Thanks ahead.
    Sergio Velloso

  • 4th Gen, conects to itunes + updates but stops + shows(unknown error -69)

    I have an ipod 4th gen 2o gb click-wheel, i connect it to my computer, and itunes pops up; recognizes it, and starts to update, but after anywhere between 8-16 songs it stops and says "unknown error (-69)' please help i need this ipod to work!! if you have any idea of what the problem might be, please share!!
    -thanks,
    malachi

    To add to this, I have wiped all my 1000 mp3's and refreshed ITUNES on my 3 computers. Even with adding new CD imports I still get the unknown error -69. I know there is nothing wrong with these mp3's. Please help me!

  • Error 5002 ・・・Can you buy songs now?

    I tried to purchase some song and TV episode from iTunes store, but
    it said "unknown error(5002)there was an error in the Try again later".
    can you buy songs or TV episode right now? I just would like to know that it is only my problem or not. Thanks
    Message was edited by: rurinino2002

    We are experiencing this sudden error now too. Up until last night, we were accessing our Cart. But, then after adding one more song and deleting some from the cart, we got the error and cannot access the account from any machine. In addition to this one, we have a brand new iMAC "24, dual Intel; a PowerBook G4, and a Gateway Laptop running XP. None of the machines can access this Cart. Our other iTunes account is fine, without problem. But, this account's cart is inaccessible. I can find no solution.

  • I am getting iTunes "error 5002" when trying to sign in on my computer, and cannot sign into my account on my iPod. What's wrong?

    Hello!
    When I try to sign in to my iTunes account on both my computer, an error pops up saying,
    "We could not complete your iTunes store request. An unknown error occured (5002)
    There was an error in the iTunes store. Please try again later."
    When I trying signing into my account on my iPod, I get a message saying,
    "Cannot connect to iTunes store"
    I have seen across the internet that this has happened while trying to purchase things, but I can not even sign in!
    I have also seen a case just like this, but many, many people were having that problem at the same time.
    It seems like right now, only I am having this issue.
    I can sign into my mother's iTunes account perfectly fine. ( I was using her account for a while, until I decided to switch to my own)
    I have had an apple ID for a while now, but never have used it for iTunes.
    I can sign into the "my apple id" website perfectly fine, just not iTunes on my iPod or computer!
    I can not even sign into the appstore! (When trying to sign into the app store, it just says an unknown error occured, it doesn't say 5002)
    What shall I do?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
    /var/log ▹ appstore.log
    from the hierarchical list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • While updating my 3GS to 5.0.1 iTunes stops with an error of -5000, any suggestions?

    While updating my iPhone 3GS to 5.0.1 using iTunes on PC with Windows 7, the application stops with an error of (-5000), any suggestions?

    If you are getting a network timeout error then try temporarily turning off your firewall and antivirus software until the download has completed. If it's a different error then if you say what it is somebody might be able to help.

  • I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

  • TS5376 I have a laptop that i am running with Windows Vista. A while ago, it stopped running iTunes and comes up with the error : Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly.

    I have an iMac as my home computer, upgraded to this about a year ago from a windows pc and love it.
    However...
    I have a HP Compaq laptop that i am running with Windows Vista, which I use when travelling. A while ago, I believe on an update, to either windows or itunes, it stopped running iTunes and comes up with the error : Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly.
    I have a reasonable amount of tunes stored on my laptop, and am unable to ascertain as to whether this fix for allowing itunes to work again will delete my music folder and lose all the tunes i have on my laptop already?
    The contents of my music folders on my laptop and iMac are not the same, as they are not synced!
    Any help please on this would be appreciated!
    Pete

    See Troubleshooting issues with iTunes for Windows updates. The second box covers the basic removal and repair steps. The rest is links to other useful resouces.
    tt2

  • I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!

    I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
    My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!

    were you able to get help on this?  I need help on error 5002 as well.  thank you

  • ITunes Match error: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

    I have just subscribed to iTunes Match, and get the above error message.  I have signed out and signed in several times, and still get the same message.  Can anyone help with a solution?

    I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
    It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    As it takes a good ten minuites for itunes
    If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
    Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
    I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

  • When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?

    When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?  Has been going on for days now.

    I started getting this message a couple of days ago.
    Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

  • Error 5002 - when trying to access shopping cart in iTunes

    I've noticed some people had this error yesterday & it was apparently resolved, but I'm getting error 5002 today. Is this the same problem? Will it be sorted soon?

    We are experiencing this sudden error now too. Up until last night, we were accessing our Cart. But, then after adding one more song and deleting some from the cart, we got the error and cannot access the account from any machine. In addition to this one, we have a brand new iMAC "24, dual Intel; a PowerBook G4, and a Gateway Laptop running XP. None of the machines can access this Cart. Our other iTunes account is fine, without problem. But, this account's cart is inaccessible. I can find no solution.

Maybe you are looking for

  • I have a 500 gb hard drive partitioned for files and time machine but when i connect it to my mac only the time machine one shows up

    well as the title says i have a 500gb hard drive with 2 partitions one with time machine and one for files it worked perefectly until yesterday only the time machine partition appeared in finder, i checked disk utility and both partitions appeared bu

  • Calculated fields in access query

    Hi, I made a report in .net (2008) and have as datasource a query from ms access. One of the fields is calculated in Access. In .net preview of data in the crystal report all of the data is showing. However when running the report this column is omit

  • Upgrade from Cisco 7.1 to 10.5

    Hello, We are planning an upgrade with a customer from Call Manager 7.1 to 10.5, to do this without impact i have a plan in mind. Could you guys check if this is correct, since we will be moving from a MCS to an UCS - Install UCS in staging Lab (prep

  • How to make perfect intersection of selections?

    So I have 2 alpha channels. When I try to make a new selection intersecting those 2 alpha channels, there is always about 1 px that is not selected... In the image the black pixels are the new selection, and red pixels are one of the alpha channels.

  • Can you add components to an existing OAS installation?

    Hi All, I've not installed multiple components on OAS but let's say you have an existing environment with Oracle Portal...Can you add the Oracle Reports and Forms Services to this installation? Is this transparent? Thanks.