Itunes 10 broke my cd/dvd drive??

Ever since I upgraded to the most recent version of iTunes, vista does not recognize my drive. The drive shows up & is enabled in BIOS, but it doesn't show up anywhere in Vista - not device manager, my computer, or computer management. It still has power and if I insert a disc, it tries to read, but then the computer doesn't pick up its end of the process, so it stops. It was working perfectly before the upgrade, maybe a week or two ago.
After scouring the internet for solutions, I've tried absolutely everything I could find (even if I didn't think it'd work - though not necessarily in this order) such as: Checking BIOS settings, checking all cables & unplugging & re-plugging the drive to be sure, rebooting, editing registry keys, creating a virtual copy of the drive (the virtual drive was created, but was not usable), I tried the windows automatic fix-it thingy (does that EVER work??)... I've been at this for several hours now & I'm sure there are a few other things I'm forgetting to list. I have not tried uninstalling & reinstalling the drive - in case someone asks - because it isn't showing up, therefore no such option currently exists... I ran a driver checker program, and it shows the driver as functional... but I'm guessing it isn't based on the above symptoms. Do I need to reinstall the driver? How can I?
Has anyone else had any issues like this with this new version? Does anyone know how to fix this??

Doublechecking, es ... in the course of your troubleshooting to date, have you worked through the following document?
[Optical drive is no longer visible after installing iTunes for Windows|http://support.apple.com/kb/TS2308]
(Rare than it used to be, but the code 10 variation of that particular issue used to be a menace for folks on Vista a few years ago.)

Similar Messages

ITunes has kidnapped my CD/DVD drive!

CD/DVD Problems
1) I had been using itunes version 6.0.5.20 with no problems.
2) I upgraded to itunes version 7.0.0.70 in late September.
3) I recorded some CD’s from my library, using the itunes software, with no problems. However:
A) The AV buttons on my keyboard no longer work, including eject
When I try to eject, I get a message that reads:
Cannot open the tray of the optical drive. Please try again to eject the tray after close the all using softwares or after shutdown the system and then start the Windows. If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole in the side of the drive. (Yes it will open this way)
B) I can open the drive using the manual button on the drive.
C) The drive will read CD roms and DVDs, but not blank media; I get an error message that reads: F:/ is not accessible, incorrect function
4) I went to the itunes help page. I sorted through numerous documents in the FAQ section, trying to find a solution to my problem. I also emailed the support desk, which told me to look through the FAQ section for help. I sorted through the FAQs again. I found many people had the same problem, and the solution for them was to disable third party device filters in Windows XP. Since this was totally out of my realm, I had my brother, a software engineer do it.
5) I contacted Sony for help, they basically told me, not their problem.
6) I have removed all itunes software from my computer
7) I have removed and replaced my CD/DVD drive in hardware manager
8) I have downloaded and installed a driver update for my CD/DVD drive
9) I have tried reverting to an earlier, “Safe” configuration, but there is not one before this problem occurred.
10) I have purchased System Recovery disks from Sony, but short of totally reinstalling windows, there is nothing that fixes this problem.
I am obviously at wits end. This has gone on now for 3 months. I need help!

Yes, we have tried downloading all the relevent updates for IDE and BUS. Here is the info (Sorry it took awhile, but I couldn't seem to just copy and paste it.)
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-TX650P
iTunes 7.0.2.16
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.1
LowerFilters: PxHelp20
UpperFilters: GEARAspiWDM (2.0.6.10).
Video Driver: Mobile Intel® 915GM/GMS,910GML Express Chipset Family\Intel® 915GM/GMS,910GML
Express Chipset
FlashMedia\MemoryStickDevice2, Bus Type SSA
FlashMedia\SdDevice3, Bus Type SSA
IDE\DiskHMS 360604D5CF00_ _ _ _ _ _ __DP4OC40D, Bus Type ATA, Bus Address [0,0]
IDE\DiskTOSHIBAMK6006GAH _ _ _ _ _ _BZ002A_,Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskToshibaMK2018GAS___ _Q2.0, Bus Type USB
IDE\CdRomMATSHITAUJ-832D_ _ _ _ _ _ _1.60 _
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Current user is an administrator.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive F: MATSHITA UJ-832D on CD R media at speed 16X

Installed itunes 6 and now CD/DVD drive won't work at all

I just bought a new ipod and installed the software and now my CD/DVD drive won't work at all. Here is my info: Could someone please help!!!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Inspiron 5160
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: ASAPIW2K (6.0.2.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce FX Go5200 \GeForce FX Go5200
IDE\DiskFUJITSUMHT2080AH_______________________006C___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomROXIO__DVD-ROM_EMULATOR___, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: SONY DVD+-RW DW-D56A, Rev PDS7
Drive is empty.
E: ROXIO DVD-ROM EMULATOR, Rev
Drive is empty.
If anyone has a solution for this stupid problem that would be great.
Thanks

Yes, I suspect that it's the virtual drive emulator software you have there. I know nothing about that software and it doesn't look like the Roxio support page even mentions it, so it's probably software old enough that they're not supporting it anymore.
To uninstall any software, I would start with the "Add and Remove Programs" Control Panel. Uninstall it there, and then use the Microsoft Installer Cleanup Utility —
http://support.microsoft.com/default.aspx?kbid=290301
Download and install that. Run it and find the drive emulator software on the list and remove it there. And reboot and see if that has successfully removed it.
There is a work around that if we just remove the iTunes CD driver, you'll probably get your drive back, but you'll only be able to rip CDs, you won't be able to burn them without the iTunes CD driver installed. You do have some Pinnacle CD burning software installed. Are you currently using that or is that leftover cruft as well?

Help! When I go to backup my iTunes library it freezes my dvd drive!

I have (in the past) been able to backup my itunes library onto CDs. However, I went to backup today and it freezes my dvd drive. The first disk (CD-R) will burn, but then it won't eject after iTunes says to insert a new blank disc. I can't even access my dvd drive unless I restart my computer!
I have recently bought a bunch of stuff and I dont want to lose it.
Any suggestions?
Thanks for your help!

Here is an old post which might help you.
https://discussions.apple.com/message/9644723#9644723

ITunes Has Disabled My CD/DVD Drive - can anyone help ?

Hi,
I recently bought a 5th Generation iPod Video 30gb, and have some issues with the iTunes software.
I am running a fairly new (4/5 months old) Packard Bell PC with Windows XP Home and have Sonic RecordNow CD burning software.
Here's the problem....
When I tried to load the iTunes software from the CD that came in the box, it allowed me to install it, but then when I double-clicked the icon to launch it, I just got a Windows error message (the type that says windows has encountered an error and needs to close - would you like to send a report to Microsoft Yes/No). iTunes would not load at all.
Also, my CD/DVD drive then disappeared from the system. When I ran a check through System Tools, it said that the drivers had loaded properly, but that a CD/DVD device could not be found.
So, I did a System Restore to a few days before and the drive re-appeared and worked fine.
Next step, I downloaded iTunes from the Apple website. This time everything worked fine. I spent the entire day (much to the annoyance of my wife) transferring CDs to iTunes - no problems - iPod synchronised fine etc.
Then, a day later, I decided to carry on transferring my CD collection, but the CD drive has disappeared again - system tools says that the drivers have loaded correctly, but that a CD device cannot be found (Error 41).
Any ideas - I'd like not to have to do another restore, as I presume I'll lose all the CD data that I've transferred so far. Some other websites have suggested I edit the BIOS to point the system towards the CD drive. Slightly nervous about doing this (if indeed it's the right thing to do anyway) and wouldn't really know how.
Also, I did think about un-installing Sonic RecordNow and re-installing iTunes, but then I look in add/remove programs, it's not there.
I'm at a loss - any help would be greatly appreciated.
I await a response with eager anticipation.
Thanks,
Jon (United Kingdom).

hi Pricey!
Then, a day later, I decided to carry on
transferring my CD collection, but the CD drive has
disappeared again - system tools says that the
drivers have loaded correctly, but that a CD device
cannot be found (Error 41).
for a code 41, probably the best place to start is
with this document:
http://support.microsoft.com/kb/314060/
keep us posted.
love, b
Thanks B,
It looks like if this doesn't do the trick, nothing will.
Will let you know how I get on.
Cheers,
Pricey

Can't finish iTunes BU on mini CD/DVD drive

I have a projected 7 DVD BU iTunes. On the first burn it made three and failed on four. In the second burn it made six and failed on seven.
I'm running Leopard with iTunes files on a USB Maxtor drive.
mini drive? usb drive? iTunes corruption? too much coffee between burns?

I switched the cable from using USB to using Firewire and it made the entire burn without a problem.

Installed iTunes 7.6 and my DVD Drive disappears

I noticed that since I installed the newest version of iTunes on windows vista my DVD player is no longer present. I realized this through a series of trial and error. Originally I noticed my DVD drive was not responding and could not figure out why. Had HP tech support fix the problem by removing a damaged registry key. But later when I went to iTunes it caused an error in iTunes. When I reinstalled iTunes the DVD drive went missing again. Is there a setting or fix that can correct both problems so that one doesnt keep affecting the other.

Join the club, No there isn't a fix. I have noticed on my Laptop running Vista that the DVD drive doesn't disappear until after you reboot after installing iTunes. So here is my work arounds / First I download all my music then uninstall iTunes - reboot - let the DVD drive return - then reinstall iTunes and burn my CD's before I reboot.
Also a 2nd fix I use is I have another computer on my home network running Windows XP that I network too, it doens't have any DVD issues running iTunes so I just link to my Laptop and burn from that computer.
But the only true fix is give up and use Napster...

Ipod/Itunes software disables my CD/DVD drive.

Guys can anyone help me with this piece of crap I bought my wife for Christmas.
WE installed the software initially correctly and it worked although an error came up with itunes. We have imported a heap of CD's and downloaded a stack of songs to the ipod.
However when we next started the computer the DVD drive was not recognised, the computer thought it was damaged or not connected. We uninstalled the ipod software but the only way to get the drive back was to restore the computer to a previous configuration. Then it wouldn't load the software again, itunes kept stuffing up. Fixed this by downloading the latest version of the software and itunes was fine but DVD drive has disappeared again which means we still can't use the stupid ipod.
Can anyone help. I don't really want itunes or quick time player as my default players either. I also have Windows Media Player and other DVD burning software loaded if that may cause problems.
Gavin

there's usually numbers after that.
the cruder technique involves a similar sort of edit ... basically it involves just deleting the upper and lower filters altogether. see this MS document:
(MS) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
(this is actually what Packard Bell was recommending on its support site for a while.)
if you try the cruder technique, you may get the following message next time you try to launch itunes:
"Warning! The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a reseult of installing other CD burning software. Please reinstall iTunes."
if you get that, rather than reinstalling itunes, try a "reboot and repair".
reboot the PC (very important), and then do a repair install of itunes.
go into your Add/Remove programs. select itunes, click "Change" and then click "Repair".
(you might also want to check to see if your other CD burning software on the PC still works. if it doesn't, head to Packard Bell, or the software manufacturer's website for instructions ... i believe that Packard Bells come with RecordNow 7.0.x, and that might be linked to your backup utilities, so it's probably worth checking.)

Itunes install trashes drivers for DVD drive

Installed iTunes V6 on Packard Bell MIT-RHE-B laptop
iTunes runs OK but driver for DVD drive (NEC ND6650A)is no more (yellow ! in device manager)
Only fix was to restore machine from CD (the drive was OK to boot from from the BIOS)
When restored "OnRec" (a DVD writer program) was uninstalled, the machice rebooted & iTunes reinstalled.
Guess what same problem, the DVD drive driver was again trashed.
Has anyone got any ideas? Please dont say get a new laptop, which belongs to my 19 year old neice.

Yeah, this seems to be a Packard Bell specific problem and yes I do know how to fix it. I am going to copy and paste what I wrote to another Packard Bell user just so I dont have to retype it. I really think this is a Packard Bell issue...
For the most part, what's occurring is one of two things. Either...
A) an application (such as iTunes, etc.) is installing a driver file (as a .SYS) or replacing a working driver file that is referenced within your registry. For some folks, the replaced driver is still referenced by either an UpperFilterCheck or a LowerFilterCheck, and the device manager is actually seeking out that file that, well... no longer exists. Or, when you try and uninstall the application (iTunes is the frequent transgressor) everything is removed, including the related driver files, but the registry isn't altered... so the device manager continues to try and locate that driver file... which no longer exists.
or
B) a virus (or trojan) burrows its way into your file structure, and creates an element of itself disguised as a .SYS file. We've seen this happen before with viral elements disguising themselves as audio or video card driver files, in the efforts of masking themselves from lower-class anti-virus programs (or un-updated ones). In this case, they take on the name of a driver file that the optical drives are "familiar" with, and so, with the intention of being "fast, friendly, and efficient", the optical drives are tapped to utilize this new "driver" file... and it gets referenced in the registry as such.
However, when your anti-virus actually snaps to it, and removes the virus / trojan, and you go off on a virus-killing mission, galavanting through the registry and cleaning the little buggers out in Safe Mode and everything... you might remove the viral elements... but... the reference to them might still remain. The device manager is still looking for that "driver file", and will cause the optical drives to lock up in a Code 39 or Code 41 because of it.
Either way, he thing to do to reclaim your optical drives is located in your registry here:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}
You'll want to have that open, and a mini-window of the following:
START -> CONTROL PANEL -> SYSTEM -> Hardware (tab) -> DEVICE MANAGER -> Offending Drive (with yellow tag by it) Right-Mouse-Click and PROPERTIES -> Driver (tab) -> DRIVER DETAILS
Notice that list. It references all the drivers that that particular drive is utilizing. There should be a single .DLL (dynamic link library) file and multiple .SYS files. It's the .SYS files we're focusing on, and they should be located in your C:\WINDOWS\System32\drivers\ folder stem. If you want to open a new window explorer, and go verify that each of those driver files still exists in that folder stem, you may.
At this point, compare the Driver File Detail list with the Registry Tree Location you're sitting in, and look at the UpperFilterCheck and LowerFilterCheck key values. Your offending key value will NOT be on your Driver File Detail list!!! It might be as small as "PFC" or something else, but that value is referencing to a driver file that no longer exists. Delete that offending key value. Close the registry.
Close the Driver File Details and Drive Properties windows. At this point, to finish this up, you need to Soft Uninstall (Right-mouse-click on the drive, and hit "Uninstall" ) the drive(s), let the Device Manager refresh... then hit ACTION -> Scan For Hardware Changes ...
This should start a new Found New Hardware cycle, and.... poof!... your drives should be back to normal.
Here is a microsoft article, its regarding easy cd creater, but its pretty much a similiar thing
http://support.microsoft.com/kb/314060/EN-US/

New DVD Drive not recognized by Itunes? Error 2550

Hey all,
So i go to burn a cd and i get the Disk Burner or Software not found error message. I start doing a little research and I find out that maybe my new optical drive I just bought isn't supported and it tells me to check this i need to go to Edit>Preferences>Advanced in the Itunes window and if my DVD drive is not supported it won't have anything in the DVD section of that. Well there is a DVD drive listed but its my old one, anyone know if I can somehow force itunes to recognize that i have a new Drive? I mean its a new sony drive, i imagine it should be supported.

Hi sisujoel,
Give Patchburn a try.

DVD Drive gone after itunes update

I can no longer access my DVD drive. Windows Vista Home Premium. Sony DVD drive. iTunes 7.5 . If I uninstall iTunes my system can recognize my DVD drive, but when I install iTunes my dvd drive is gone from the system, can't be recognized by itunes or windows. I've tried previous version so iTunes 7 but none seem to work. Any advice?

Thanks. I followed the instructions and removed both UpperFilters and LowerFilters registry entries, rebooted and my DVD drive could then be recognized by Vista. But..... when I started iTunes I received the error:
"The registry settings used by the iTunes drivers for importing and burnging CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
So... since I was on a previous version I installed the latest, 7.5... and iTunes could then see the DVD drive, but when I rebooted, Vista could no longer see the DVD drive. iTunes re-installed the registry entry : UpperFilters, REGMULTISZ, GEARAspiWDM (does not put in the LowerFilters) so as it stands now, I have a registry file on my desktop that I have to run, to put back the GEARAspiWDM entry whenever I want to use iTunes, then remove it and reboot to use it in Vista - does anyone know why this is happening and how I can fix it without a workaround? Thanks.

ITunes disabling CD/DVD Drive

I've tried installing iTunes 7.5 on my laptop and it seems to install fine. Once I restart my computer, however, the CD/DVD has an error. Windows thinks its a driver problem but when I run the diagnostic it says all drivers are up to date.

I have found NOTHING on the web that answers this problem. Toshiba knows about the problem because they have a post on their support site that deals with a "missing DVD drive." Unfortunately, the two solutions they provide do not fix the problem if you want to run i-tunes. You can re-install the driver, and if that doesn't work, you can edit the registry by deleting the upper and lower filters (See toshiba support's link to Microsoft). But then you will have to repair itunes as listed above (which then re-installs the filters in the registry), and the DVD drive is missing or has problems once again. Every time I need the drive, I go through the above process. Then I repair itunes and live without a DVD drive until the next time I need it. Is this mainly a Toshiba Satellite problem?

Help needed - itunes installs and CD/DVD drives go missing!?!?

Bought a 30GB ipod last week, first one I have had. I install the software, do everything as I should, but when itunes installs my CD and DVD drives dissapear from my computer, and wont read any disks. Only way to get them back is do a system restore to before itunes was installed. Every time I try the same thing happens.
Any advice please? Im up the wall here!!
emachines960 Windows XP

Hi B!!
Sorry for the delay in coming back to you, been really busy. Okay, I followed your instructions, and managed to solve that problem. I then encountered various other problems, which I wont go into for the sake of my sanity lol, but instead of coming back and questioning you I searched the forus and found all the answers I needed. Most of them from you again funnily enough!!
In all it took the best part of 3 days to get in sorted and downloading fine. My computer knowedge is probably slightly above average, but some of the things I had to do to get there in the end was way over my head, but thanks to your great guidance notes I managed to get there, and must say Im thrilled with the end results. Am now in the process of downloading al my albums to the Ipod which is my new favourite most treasured possession
Anyway, thanks ever so much for the assistance again, if I encounter any more problems I know who to call!! Your a star, cheers.
Ian.
Windows XP

Itunes installation causes my DVD drive to disappear

Hello,
I wondered if anyone had any advice for me. Every time install Itunes on my Sony Vaio laptop the installation automatically uninstalls my DVD drive. I spoke to Sony and they said this was common and took me through a process of deleting two files that the Itunes installation adds to my computer. Deleting these files then allows me to reinstall my DVD drive.
The issue I have is in doing this it corrupts the Itunes, in that it says it can't burn the music and I have to reinstall it...but reinstalling Itunes only takes of my DVD drive!
Has anyone experiences similar problems and could you please offer me some advice? Thank you
Vicky

does show up as a disk drive in device manager
are there any alert/warning messages next to the drive in Device Manager? in particular, are you seeing a code 41 message?

Loading iTunes on new PC with Vista disables CD-DVD drive; driver issues?

There is something in the iTunes software that causes my CD-DVD drive to stop working and cannot be recognized as a device by Windows. I suspect that iTunes is replacing the CD/DVD driver with one of their own which is nt compatible with the hardware or with Vista.
Any ideas on a fix? I would REALLY like to have my tunes!

this can be a symptom of a device filter conflict in
your registry. try running through the suggestions
from the following document:
iTunes for Windows Vista: Troubleshooting CD
issues caused by device filters
I had these same issues--my CD/DVD drive won't work after I installed Itunes on Windows Vista. I followed these directions to the letter. None of them worked. I'm glad I backed up my registry. Any more suggestions?

Itunes 10 broke my cd/dvd drive??

Similar Messages

Maybe you are looking for