ITunes 10 will not honor authorization of mycomputer
Every time I try to sync my iPod, I am told to go to Store, Authorize Computer. Each authorization attempt is successful (according to iTumes), but it never seems to "take".
What do I have to do to get iTunes to actually accept the authorization?
Sally:
Your recommendation was very useful. After doing a full reset and reinstall, iTunes was STILL announcing that unauthorized songs had not been copied to the iPod, and STILL recommending that I go to Store, Authorize, which was not doing anything useful at all.
What did work was to Deauthorize the computer and then try to play a purchased song. The Authorization that took place at that point DID work.
If the instructive messages that iTunes emits are in fact incorrect, then they should be replaced with more accurate instructions. The instructions coming from the iTunes program do not match the instructions given on the Apple web site.
Thanks again!
Similar Messages
-
iTunes will not install. It says I do not have authorization to make changes on the computer. I am the administrator.
What's the precise text of that error message please? (There's a few different ones I can think of that you might be getting.)
-
ITunes will not authorize "Protected AAC" files
After dealing with this for a week, I'm going to try and seek help here.
Second Tier Express Lane Support Agent has confirmed that my iTunes will not authorize any "Protected AAC" files in my library (1303 files total). They have no idea why and have referred me back to iTunes Store support, which has not been able to help. None of the affected files are available for redownload from the iTunes Store. None of the items are available as "iTunes Plus" downloads (according to iTunes Store).
When I try to play one of the affected songs (or videos), I am asked to authorize the computer by entering Apple ID and password. Once I enter that information, I receive a pop up window that indicates the computer is already authorized and the file will not play. Same thing when attempting to sync with an iPod.
I have tried the following steps in order to remedy the problem:
Turn off User Account Control
Sign out then sign back in to iTunes store
Sign out, deauthorize computer, exit iTunes, delete the SC Info folder, restart computer, sign back in to the iTunes store, authorize computer
Uninstall iTunes, restart computer, install iTunes
Restore library from backup
Some additional information:
I am running the latest version of iTunes.
All songs were purchased using the same Apple ID (confirmed)
Incoming and Outgoing connections for iTunes are allowed in the firewall (and turning firewall off had no effect)
iTunes Store confirms only one computer is authorized
Previous version of iTunes was 10.0 (could that be part of the problem?)
Diagnostic information appears below. Is anyone else having these problems?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pro 3400 Series MT
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EAC14038BEDE8
Current user is an administrator.
The current local date and time is 2012-06-20 18:36:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.UPDATE:
This issue was finally resolved by a second level iTunes agent.
Apparently, we somehow had two iTunes accounts with the SAME APPLE ID, so it was necessary to change one of the Apple ID's to a different email address so the original account could be restored. The downside is we now have two accounts rather than one, but the good side is, at least we have access to all our content again.
I hope this posting might help someone else with a similar problem. -
How to De-authorize an older PC running Windows 2000 PC with iTunes 7? My itunes will not connect with the iTunes store to all the deauth request.
The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations.
Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
If the old computer is no longer operable, you can't deauthorize it, but that is not a problem. -
Itunes will not authorize apple tv
Has anyone experienced a similar problem?
1) We have 5 apple computers (4 computers and 1 mac mini server all running 10.6.8). Additionally, we have 3 ipads, 3 iphones and 2 apple tvs (1st generation). We consolidate all of our movie purchases on to the server. All 5 computers are authorized for home sharing. At various times, if we are traveling, we will download a movie on one of our laptops. Later we move it to the server (to have everything in one place).
2) We have recently encountered an issue where movies purchased on itunes will not stream to the apple tvs. Specifically, a message appears on the apple tv that a movie is not authorized. The movies stream fine to the ipads (via our wireless network). This seems to be a recent issue as before the recent upgrades to itunes, this was not a problem.
Has anyone else encountered this?
If so, what did you do to get the movies to play on the apple tv?
thx.Thanks; however, this did not work.
More specifically, by removing the SC Info folder, the situation gets worse. By doing so, itunes purchased movies (that I previously was able to view) can not be streamed to the apple tvs. -
Itunes will not sync movies to ipad
itunes will not sync movie bought in itunes store to my ipad because it says the computer is not authorized for it
See if this article will help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389 -
Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.
Sorry, I meant the letters look "faded" not faed.
-
My Itunes will not open, please help
I am running version 10.7.0.21 - since upgrade itunes will not open. I have visited the support site and done many things to get this working - taken hours of my time I do not have, including setting up a new user and same result.
My PC is running Windows 7. I need my itunes as I have 4 ipods and 3 iphones - I need to back up a phone as I have just upgraded,
One error I seem to have caught is as follows:
Problem Event Name BEX
Application itunes.exe
Version 10.7.0.21
timestamp 504d85d9
Fault Module Name Quicktime.qts_unloaded
Fault Module Version 0.0.0.0.
If someone has some suggestions, it would be much appreciated.You're posting in the wrong area. This is the Mac OS X Lion area.
Post in the iTunes area. -
I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!
What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on. -
my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible
i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!! -
After updating to windows 8.1 iTunes will not play video
I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help
sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work. -
i just started using this netbook for itunes at first it wouldnt let me purchase anything just free podcasts etc but i got that sorted it was just a matter of resetting the security questions because i hadnt made a purchased from this computer before. now it is allowing me to purchase no problem but itunes will not let me add my purchases to my ipod classic??? i can add all the free podcasts i want but anything that has been purchased is blocked from being added.my ipod show up in itunes but only as a summary thing i cant actually look through my music on the ipod in itunes on this computer
You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.
-
Just tried 3 times to update iTunes on my PC running Vista. There was an error. It stopped the installation. Now iTunes will not start at all. The error message tells me to reinstall which I tried but did not work. What should I do?
Hello, Jdragone.
Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H. -
Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."
There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers -
I have tried several times to load version 11.4 and keep getting an error code2324, now I cannot sync any of my apple products. I set my machine to a previous recover date, now iTunes will not work at all. I get a message stating I do not have the administrator rights to download. Any thoughts on this issue?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Maybe you are looking for
-
Need to update a single column in a table with some other column value
Hi experts, I was about to change one column data type in a table. Then I renamed that column name to "old_column_name" . Later I added new column name with required datatype( My case its NCLOB). Now I want to update the new column value with old col
-
Adobe Media Encoder CC Crashing on Startup (W8)
Can somebody help with this issue as it's causing me a heap of problems. On startup, adobe media encoder crashes, it has been working fine for me for the past few weeks. I've updated all software via the creative cloud but I still get the issue. If t
-
How to find the duration of the media?
Hi For an application(video streaming) how to find the the duration of the video. I tried using the getDuration method but i get the result as -1. How to get the time duration of the video file? Message was edited by: thelastdon
-
Copy and paste problem in JTextPane????
Hello, Just I am tring copy and paste the following text in JTextPane (jdk1.3): "that�s right" I got "that[]s right" How to eleminate []??? -redlotus
-
OT Sony Artisan signal cable wanted
Sorry for the off topic post, but if anyone has retired an Artisan to the storeroom and is willing to part with the signal cable I'd be interested in buying it. Sony no longer has the part and while I can do a workaround with a DVI KVM switch I'd rat