ITunes 11.0.1.2 crashing Windows 7
I've done a lot of searching and not really got an answer....every time I try and sync with my iPhone it will copy a few tracks and then iTunes will crash my PC: not freezing, not crashing iTunes but totally crashing my PC.
I have tried everything: creating a new user account; uninstalling all Apple software then re-installing; uninstalling, running a registry cleaner and then re-installing; starting iTunes in safe mode, only syncing a few tracks at a time; diabling AV software etc.NOTHING WORKS!
I can't go back to an earlier iTunes version as it won't recognise my library so that's not an option
My next step is to totally remove everything from my C drive, uninstall iTunes, re-install on my D drive and import my playlists - basically start from fresh.
Is there a solution to this problem? HELP! It's getting really annoying!
I have now! It's not something I've used before but having looked there are a multitude (dozens) of Bonjour issues "ERROR: handle_resolve_request bad interfaceIndex 24" under the Application tab.
Does this tell us anything in terms of how to reslove it?
Similar Messages
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Itunes 10.3.1 is crashing windows
I just got the latest iphone 4s. I upadate my itunes to 10.3.1. Then I noticed Windows 7 kept crashing (closing down). When I did the trouble shooting problem I got a message about an error Bonjour MDNSResponse.exe. So I delelted Bonjour from my computer (but I believe it's connected to itunes). My computer still kept crashing, so I deleted itunes. Now my computer isn't crashing. How can I use the latest itunes if my computer keeps crashing?
1st : Install SP1,SP2 and ALL Microsoft Online Updates. There were known issues in Vista with Apple ipods usb syncing feature in Vista, but in the lifetime of Vista it was fixed several times, so update the OS.
2nd : If you have a x64 version of Vista you MUST use itunes also in 64bit, because it installs drivers into the OS. 32bit drivers wont work properly in 64bit OS, even if the application itself will start.
See the "Welcome Center" in Vista for computer details.
Message was edited by: Sjazbec -
Itunes 11.0.1.12 crashes Windows 7
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: 80000003
Exception Offset: 00013219
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtI feel your pain....!!!
I have the exact same error. My only conclusion is that "Match" has limitations that Apple is NOT forthcoming with. I have been arm wrestling with iTunes match for about a month. At the end of the day my only workaround was to add about 100 files/songs at a time to a NEW library. Not my choice, but only way I was able to make it work. If anyone can shed light on this I would appreciate it as I am sure joseph would be as well. I have seen several threads on this and the fixes or suggestions are all just excuses to dumb down the expectations and limitations of iTunes Match. Shame on Apple for not addressing this to date... or at least just give the true recommended upload or file limitations. My vitals are..............
1. HARDWARE: New PC build WIN 7 PRO, i7, 12GB, 640GB HD Files stored locally...(not across network or usb external)
2. LIBRARY SIZE: 21GB or about 2900 files/songs.
3 BANDWIDTH: Verizon FIOS 35/35 clocks at speedtest.net 38-42 down / 18-27 up. Again shame on apple for not addressing this.... Have un and reinstalled iTunes totally wiped and restarted 3x...same result. Again only fix...100 files at a time. Would welcome any other thoughts, as GPLAY is looking more and more tempting. Sorry to say. -
Why dose iTunes 10.4.1.10 crashes during sync in windows 7?
I have an issue with iTunes 10.4.1.10, apparently it crashes just before the sync process finishes. It all started after the last iTunes update. Running windows 7 64bit, what are my options to correct this issue?
Same thing is happening to me when I sync my ipad2 with iTunes 10.4.1.10 using Windows Vista Basic. Previously it worked but now for some reason, it crashes during sync of photos. I can sync a few photo directories at a time, but when I try to sync all photo directories or more than some magical number of photos, it crashes. I would love to find out what I can do about this.
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ITunes update crashed windows, no bootable hard drive
When I went to shut down my computer last night, there was an iTunes update. I clicked ok, then put the computer on the table. Next thing I know, I get the dreaded blue screen with a bunch of characters, saying, I think, Windows has encountered an error. It tried to re-boot, but said that there was no bootable drive. Naturally, I panicked. Ran the entire Pre-boot check, everything passed. Tried to re-boot, same thing happened. Frustrated, I turned my machine off, then back on and everything appears to be ok. However, I'm afraid to try the update again. Any suggestions?
I believe you boot your windows and update immediately will help. Sometimes when windows run for a period of time, the system is unstable. Then when you install something, it may crash windows. So anytime install a software, reboot windows first to ensure system clean.
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ITunes 10.2.1.1 Crashing in Windows 7 SP1 - My solution
I will first start off and say my solution isn't the prettiest girl at the dance but it will get you what you want.
Like most of you I spent the last couple weeks combing the Internet for answers but nothing works. iTunes would just stop working/crash whenever I connected my iPhone (3GS). So finally what I did was uninstalled iTunes, ran CCleaner to clean up my registry, rebooted and installed iTunes without all the bloatware (guide here: http://www.howtogeek.com/howto/28727/how-to-install-itunes-without-extra-bloat/).
The next thing I did before I started up iTunes was i backed up all my music, mobile apps, ringtones, etc on to an external hard drive so that i could have an untouched copy. After that I deleted the original directories and an library, preference or whatever files that had to do with the previous installations of iTunes. Then I copied all my music, mobile apps, ringtones, etc to a third location (my desktop) so that I can keep the external hard drive pristine.
After all that I opened iTunes and let it search my desktop for music to put in the library. After this was done I consolidated the files back to the original location on my NAS. Then I closed iTunes moved my mobile apps, ringtones, etc directories back to my iTunes folder on my NAS. I then went back into iTunes and connected my iPhone. I got a message that there was a new (iOS 4.3.1) update for the iPhone but I canceled that for now.
I sat there for about 10 minutes waiting for the Task Manager to show iTunes - Not Responding, but that never happened. I then went ahead and set iTunes to sync with the phone . I got a message saying that the phone wasn't synced to this library and that it will have to be erased and what not. My phone wasn't, but I am not sure your phone wont be. I clicked yes and then went thru the normal sync process of having the apps and everything backed up. After this was done I updated with the new 4.3.1. iOS and everything seems to be working fine now. It did take me about 3 days to do all this but i have a huge music library.
I might have missed a step or two but you get the idea. Someone screwed up somewhere and the new iTunes doesn't play nice with old library or preference files for some reason. Not sure if it was someone at Apple or MS, but it really doesn't matter because both companies should be able to prevent this.
I do not offer any support in this manner and the last thing I will say is be careful and make sure you backup everything often.Hey, I have had my intunes soley shut down my computer numerous times, for the past month or so. I realize now it is only within my itunes, but it may not only be itunes. My desktop and a lot of cashed info have been cleared now, as a result of a ton of restarts by completely shutting the power most likely.
I have been too lazy to back up my music because it messes stuff up, and goes so slow it crashes. it will probably work better if I dont even touch itunes and just transfer small parts of my library at a time, not all 120+ gb!
I think a my computer is
a fried
b my files are terribly corrupted
c or my itunes is compromised
either way, i will back up my music, but what do you think the chances are my music is the culprate, and by backing it up I will have the same problem in the future?
i've been thinking re-installing itunes would be best
let me know....thanks -
ITunes and Crashed Windows Computer
I have been using iTunes and my iPod with my Windows based computer (and LOVE IT). I need to wipe my hard drive clean due to a virus. When I reinstall iTunes, will my iPod replace all my music, videos and Podcasts back in the new iTunes? If not (because I've heard that it won't), what should I do? Is there a good method for "backing up" my iTunes?
Hello Rachet Jaw,
Thank you for the details of the issue you are experiencing with iTunes. I found a few articles I suggest for the issue you described.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Itunes 10.6.1.1 Crashes on Startus
Recently whenever I attempt to open iTunes it instantly crashes. I am running Windows 7 64bit. I get a brief error message saying windows had detected a problem with the program then it force closes iTunes. This problem has been going on for approx. 2 weeks now. I have tried several re-installs of iTunes and I have this same problem. I tried the fix mentioned in another thread of removing quicktime files from syswow64 but that did not have any affect. I looked of the .wer from (app crash data for windows) the detailed crash data is as follows:
Version=1
EventType=APPCRASH
EventTime=129797915843391751
ReportType=2
Consent=1
UploadTime=129797915875273575
ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c
IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.6.1.7
Sig[2].Name=Application Timestamp
Sig[2].Value=4f71aced
Sig[3].Name=Fault Module Name
Sig[3].Value=objc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.435.16.11
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ee7d01f
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000065f9
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[45]=C:\Windows\system32\iphlpapi.dll
LoadedModule[46]=C:\Windows\system32\WINNSI.DLL
LoadedModule[47]=C:\Windows\syswow64\WININET.dll
LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[49]=C:\Windows\syswow64\iertutil.dll
LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
LoadedModule[51]=C:\Windows\syswow64\ole32.dll
LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[55]=C:\Windows\system32\DSOUND.dll
LoadedModule[56]=C:\Windows\system32\POWRPROF.dll
LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[63]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[68]=C:\Windows\system32\MSIMG32.dll
LoadedModule[69]=C:\Windows\system32\ODBC32.dll
LoadedModule[70]=C:\Windows\system32\OLEACC.dll
LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[72]=C:\Windows\system32\RICHED20.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\system32\profapi.dll
LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[78]=C:\Windows\system32\d3d9.dll
LoadedModule[79]=C:\Windows\system32\d3d8thk.dll
LoadedModule[80]=C:\Windows\system32\dwmapi.dll
LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[83]=C:\Windows\system32\odbcint.dll
LoadedModule[84]=C:\Windows\system32\dnssd.dll
LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\Windows\system32\rsaenh.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[88]=C:\Windows\system32\uxtheme.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[116]=C:\Windows\system32\SXS.DLL
LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[118]=C:\Windows\system32\WMVCORE.dll
LoadedModule[119]=C:\Windows\system32\WMASF.DLL
LoadedModule[120]=C:\Windows\system32\apphelp.dll
LoadedModule[121]=C:\Windows\system32\Cryptdll.dll
LoadedModule[122]=C:\Windows\system32\nvd3dum.dll
LoadedModule[123]=C:\Windows\System32\netprofm.dll
LoadedModule[124]=C:\Windows\System32\nlaapi.dll
LoadedModule[125]=C:\Windows\System32\npmproxy.dll
LoadedModule[126]=C:\Windows\system32\LINKINFO.dll
LoadedModule[127]=C:\Windows\system32\ntmarta.dll
LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[129]=C:\Windows\system32\ntshrui.dll
LoadedModule[130]=C:\Windows\system32\srvcli.dll
LoadedModule[131]=C:\Windows\system32\cscapi.dll
LoadedModule[132]=C:\Windows\system32\slc.dll
LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[134]=C:\Windows\system32\EhStorShell.dll
LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[141]=C:\Windows\system32\mscms.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[144]=C:\Windows\System32\wship6.dll
LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[147]=C:\Windows\system32\rasadhlp.dll
LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[149]=C:\Windows\system32\ncrypt.dll
LoadedModule[150]=C:\Windows\system32\bcrypt.dll
LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[152]=C:\Windows\system32\GPAPI.dll
LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll
LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll
LoadedModule[155]=C:\Windows\system32\cryptnet.dll
LoadedModule[156]=C:\Windows\system32\Cabinet.dll
LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
LoadedModule[158]=C:\Windows\system32\explorerframe.dll
LoadedModule[159]=C:\Windows\system32\DUser.dll
LoadedModule[160]=C:\Windows\system32\DUI70.dll
LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
If anyone can give me any insight of what to do to fix this problem it would be greatly appriciated. I am about to buy The New iPad but don't want to untill I get this sorted out. Thanks in advance.Many thanks.
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for iTunesgenerated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)
For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)
You should see something that looks like the following screenshot (only for iTunes, not Oblivion):
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Oblivion.exe
Application Version: 1.2.0.416
Application Timestamp: 462392c7
Fault Module Name: Oblivion.exe
Fault Module Version: 1.2.0.416
Fault Module Timestamp: 462392c7
Exception Code: c0000005
Exception Offset: 000c9a80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 27c8
Additional Information 2: 27c8ce5af7a07bedf550bd9c573901b3
Additional Information 3: e56e
Additional Information 4: e56e9cfaf3cd1084b6b4c016d12ce64c
Extra information about the problem
Bucket ID: 414526327 -
Ever since I downloaded iTunes 11.0.4.4 (for windows 7), the program has been crashing whenever I play certain songs and at this point the problem is spreading, more and more songs that weren't problems before. I have been through just about every troubleshooting step I could find more than once, reinstalling, safe mode, conflicting programs... if a solution out there was even vaguely related to my problem, I've probably tried it. The only modification that I've made to the program is enabling 1/2 star ratings, and I don't think that's the problem because the earlier versions of itunes worked fine with it, and I've tried temporarily moving the itunes preferences xml to make it generate a new one, and it didn't fix anything.
My library has over 14,200 tracks so I can't possibly delete and then re-add all the problem tracks to iTunes, and even if I could, I've tried doing that with a small number of specific songs already, and while it worked at first some of them have started making iTunes crash again at this point.
I understand that the problem is most likely that my library is corrupted, but I'm very wary of the solutions to that problem that I have seen because I have had to use them before more than once, and each of those times I've lost thousands of songs (last time it was 5,000 tracks) in the process and a shockingly large percentage of the tracks came back disorganized and improperly labeled (some of them as 4 letter strings of capital letters that I can't seem to identify without using shazam) and without ratings ( I have "keep iTunes files organized" and "copy files to iTunes media folder when adding to library" in preferences checked.)
It takes a huge amount of time to redo the information for the amount of tracks I have even if you buy software to help automate it, and it would take me 5.7 days to redo all of the ratings I've done, and ratings are important to me. I've added a lot of new tracks since then and my library is still 2,000 tracks smaller than it was before i had problems last time. The solution scares me enough that I've put it with the crashing for two months now, but it's getting unmanageable. If anyone can give me a way to fix this that would leave my library intact, or at least minimize the damage, I would be extremely grateful.
Thanks.I found this and it worked!!!
kcp123456789
Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11
Sep 26, 2013 5:43 AM (in response to Bristol1981a)
I had this exact same problem. I found a fix on another support post that worked perfectly for me. Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. Then browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. My iTunes store is working fine now.
God bless!! -
How do I upload my music from my iPhone 3G to my iTunes account on a computer with Windows 7?
How do I upload my music from my iPhone 4 to my iTunes account on a computer operting Windows 7 (computer A)? All of my music is in my iTunes account on another computer operating Windows 7 (computer b), but I can't seem to get my iTunes account on computer a to recognize the music on computer b (it is the same shared iTunes account), nor can I figure out how to get all of that music, which also is on my iPhone, transferred from my iPhone to computer a.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
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ITunes x64 on Win 7 Crashes When Importing
When I attempt to import a song or folder iTunes crashes simply saying "iTunes has stopped working" but when I look in the Event Viewer I find this:
Faulting application name: iTunes.exe, version: 10.5.2.11, time stamp: 0x4ee0844d
Faulting module name: OLEAUT32.dll, version: 6.1.7601.17676, time stamp: 0x4e58702a
Exception code: 0xc0000005
Fault offset: 0x00004974
Faulting process id: 0x1e10
Faulting application start time: 0x01ccbc1b3b16d5cc
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\syswow64\OLEAUT32.dll
Report Id: ad3d965a-280e-11e1-899b-e06995b1e8e3
I just uninstalled, rebooted, and reinstalled and still get this crash every time.
Anything know about this?
ThanksHi roshido,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, the troubleshooting steps in this article can help:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy -
Itunes 9.0.2.25 Crashes any time my Shuffle is plugged in
Hi
I just purchased a new shuffle and Itunes works great as long as I do not plug in my Shuffle
I have already tried the standard stuff
I've uninstalled and reinstall Itunes multiples times
I've run the Itune's diagnostics and my shuffle will not detect
below are the results
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
VIA Technologies, Inc. VT8367-8235
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 9CFE9934E88F8C4C
Current user is an administrator.
The current local date and time is 2010-01-20 00:28:46.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce4 MX 440 (Microsoft Corporation)
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
I've install a standalone Quicktime
My Shuffle does show up under my computer
I've removed all USB devices except my shuffle
I've reinstalled and updated all my USB and Ipod drivers
I ran a chkdsk on my computer
I've also deauthorized and Authorized my computer
I've Followed http://support.apple.com/kb/TS1363?viewlocale=en_US as well
I get the following logs in event viewer
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 1/19/2010
Time: 11:54:58 PM
User: N/A
Computer: MyComputer
Description:
Application popup: iTunes: iTunes.exe - Application Error : The instruction at "0x7c9190d7" referenced memory at "0xf6975553". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
anyone have a solution to this?Legend, great explaination. I spent about 1 month looking for this. I now realised i installed. xvid codec and ACE mega pack. I guess it was one of these. Thank u very much.
I was searching for: Itunes 9.0.2.25 crashes, Itunes 9.0.2.25 not loading, Itunes 9.0.2.25 0x000000c, Itunes 9 error. Hope this helps others find there way -
Itunes 11.1.5.5 crashes when playing a Music Video
Itunes 11.1.5.5 crashes when trying to play back one specific video that was purchased through ITunes. It played once just fine. Now it crashes Itunes with every attempt at playback. Other previously purchased music videos play just fine. Any suggestions? Even a backup copy has the same effect.
As a side note: With the same video on a 4th Generation Ipod Touch, The slider can be seen counting through the video, but there is no audio and only a dark screen. Yet, other purchased videos play just fine. Also, the crash occured on the previous version of Itunes.
Itunes 11.1.5.5 Running on Windows 8.1 with the current version of Apple's video player software (that I can't remember the name of although I have just updated it and Itunes).Apple support seems to know nothing about why iTunes 11.1.5 has this problem.
Anybody know how to roll back to 11.1.4? The problem didn't exist there. -
can not open the i pad manual on my lap top mac os x 10.5.8 since i sync with itunes acct. Safari just crashes. Is there any thing I can do Have the manual on IPAD2
Do I need My i pad to be connected to my laptop?
HowardDo I need My i pad to be connected to my laptop?
Your iPad needs access to the internet via Wi Fi or 3G in order to access the App Store.
Tap the App Store icon in your iPad.
In the search field top right in the App Store window type in:
ipad user guide for ios 4.3. Tap Free / Get Book
As for Safari on your Mac crashing, you can start a new topic and post a crash report so we can try and help.
Click here: https://discussions.apple.com/index.jspa
Click New / Discussion. Select Safari.
Refine This LIst. Select Mac.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply.
If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
Safari could be crashing due to third party unsupported add ons. Follow the troubleshooting instructions here.
http://support.apple.com/kb/TS3230?viewlocale=en_US -
ITunes 12.1.1.4 crashes every time I try to use it
Was working fine prior to 'upgrade'. I've tried restarting, uninstalling and re-installing multiple times, etc.
Running Windows 7 Enterprise on a work computer on our corporate network.Same Problem here using Windows 8.1 and ITunes 12.1.1.4 64Bit .... it crashes after a couple of seconds.
- Automatic Sync is deactivated.
Followed all Apple Troubleshooting Instructions=> complete deinstall / reg-clean / Manual deltetion of Files and registry entries .... it all does not help. I tunes run OK approx. 3 weeks ago - since then only Windows Updates installed.
After reinstall of ITunes & Co today - following entries in Windows error log =>
Windows Error Log I:
Itunes
Name der fehlerhaften Anwendung: iTunes.exe, Version: 12.1.1.4, Zeitstempel: 0x54de1991
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17415, Zeitstempel: 0x54505737
Ausnahmecode: 0x80000003
Fehleroffset: 0x00000000000de002
ID des fehlerhaften Prozesses: 0xc98
Startzeit der fehlerhaften Anwendung: 0x01d0618e9bc8df4f
Pfad der fehlerhaften Anwendung: C:\Program Files\iTunes\iTunes.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\KERNELBASE.dll
Berichtskennung: 01ea8173-cd82-11e4-bf9d-50e549ef3e6e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Bonjour Service (there are at least 10 after the reinstall within 15 Minutes)
ERROR: handle_resolve_request bad interfaceIndex 1
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