ITunes 11.0.1.2 crashing Windows 7

I've done a lot of searching and not really got an answer....every time I try and sync with my iPhone it will copy a few tracks and then iTunes will crash my PC: not freezing, not crashing iTunes but totally crashing my PC.
I have tried everything: creating a new user account; uninstalling all Apple software then re-installing; uninstalling, running a registry cleaner and then re-installing; starting iTunes in safe mode, only syncing a few tracks at a time; diabling AV software etc.NOTHING WORKS!
I can't go back to an earlier iTunes version as it won't recognise my library so that's not an option
My next step is to totally remove everything from my C drive, uninstall iTunes, re-install on my D drive and import my playlists - basically start from fresh.
Is there a solution to this problem? HELP! It's getting really annoying!

I have now! It's not something I've used before but having looked there are a multitude (dozens) of Bonjour issues "ERROR: handle_resolve_request bad interfaceIndex 24" under the Application tab.
Does this tell us anything in terms of how to reslove it?

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      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
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      Fault Module Name:    KERNELBASE.dll
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      OS Version:    6.1.7601.2.1.0.256.48
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      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
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    Version=1
    EventType=APPCRASH
    EventTime=129797915843391751
    ReportType=2
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    UploadTime=129797915875273575
    ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c
    IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c
    WOW64=1
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    Sig[0].Name=Application Name
    Sig[0].Value=iTunes.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.6.1.7
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4f71aced
    Sig[3].Name=Fault Module Name
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    Sig[4].Name=Fault Module Version
    Sig[4].Value=1.435.16.11
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4ee7d01f
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=000065f9
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
    UI[3]=iTunes has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
    LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[7]=C:\Windows\syswow64\USER32.dll
    LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[13]=C:\Windows\syswow64\LPK.dll
    LoadedModule[14]=C:\Windows\syswow64\USP10.dll
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[17]=C:\Windows\system32\IMM32.DLL
    LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
    LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
    LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
    LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[23]=C:\Windows\syswow64\NSI.dll
    LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
    LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
    LoadedModule[27]=C:\Windows\system32\VERSION.dll
    LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
    LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
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    LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
    LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
    LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
    LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
    LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
    LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
    LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
    LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
    LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
    LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[45]=C:\Windows\system32\iphlpapi.dll
    LoadedModule[46]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[47]=C:\Windows\syswow64\WININET.dll
    LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll
    LoadedModule[49]=C:\Windows\syswow64\iertutil.dll
    LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
    LoadedModule[51]=C:\Windows\syswow64\ole32.dll
    LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
    LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
    LoadedModule[55]=C:\Windows\system32\DSOUND.dll
    LoadedModule[56]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
    LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
    LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
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    LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
    LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
    LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
    LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
    LoadedModule[68]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[69]=C:\Windows\system32\ODBC32.dll
    LoadedModule[70]=C:\Windows\system32\OLEACC.dll
    LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL
    LoadedModule[72]=C:\Windows\system32\RICHED20.dll
    LoadedModule[73]=C:\Windows\system32\USERENV.dll
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    LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
    LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
    LoadedModule[78]=C:\Windows\system32\d3d9.dll
    LoadedModule[79]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[80]=C:\Windows\system32\dwmapi.dll
    LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll
    LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
    LoadedModule[83]=C:\Windows\system32\odbcint.dll
    LoadedModule[84]=C:\Windows\system32\dnssd.dll
    LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[86]=C:\Windows\system32\rsaenh.dll
    LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
    LoadedModule[88]=C:\Windows\system32\uxtheme.dll
    LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
    LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
    LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
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    LoadedModule[95]=C:\Windows\system32\Dxva2.dll
    LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
    LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
    LoadedModule[98]=C:\Windows\system32\wdmaud.drv
    LoadedModule[99]=C:\Windows\system32\ksuser.dll
    LoadedModule[100]=C:\Windows\system32\AVRT.dll
    LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[102]=C:\Windows\system32\msacm32.drv
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    LoadedModule[105]=C:\Windows\system32\Secur32.dll
    LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
    LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
    LoadedModule[108]=C:\Windows\system32\rasman.dll
    LoadedModule[109]=C:\Windows\system32\rtutils.dll
    LoadedModule[110]=C:\Windows\system32\sensapi.dll
    LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[112]=C:\Windows\system32\mswsock.dll
    LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
    LoadedModule[116]=C:\Windows\system32\SXS.DLL
    LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll
    LoadedModule[118]=C:\Windows\system32\WMVCORE.dll
    LoadedModule[119]=C:\Windows\system32\WMASF.DLL
    LoadedModule[120]=C:\Windows\system32\apphelp.dll
    LoadedModule[121]=C:\Windows\system32\Cryptdll.dll
    LoadedModule[122]=C:\Windows\system32\nvd3dum.dll
    LoadedModule[123]=C:\Windows\System32\netprofm.dll
    LoadedModule[124]=C:\Windows\System32\nlaapi.dll
    LoadedModule[125]=C:\Windows\System32\npmproxy.dll
    LoadedModule[126]=C:\Windows\system32\LINKINFO.dll
    LoadedModule[127]=C:\Windows\system32\ntmarta.dll
    LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll
    LoadedModule[129]=C:\Windows\system32\ntshrui.dll
    LoadedModule[130]=C:\Windows\system32\srvcli.dll
    LoadedModule[131]=C:\Windows\system32\cscapi.dll
    LoadedModule[132]=C:\Windows\system32\slc.dll
    LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[134]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
    LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
    LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
    LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
    LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll
    LoadedModule[141]=C:\Windows\system32\mscms.dll
    LoadedModule[142]=C:\Windows\system32\credssp.dll
    LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll
    LoadedModule[144]=C:\Windows\System32\wship6.dll
    LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    LoadedModule[147]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[149]=C:\Windows\system32\ncrypt.dll
    LoadedModule[150]=C:\Windows\system32\bcrypt.dll
    LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll
    LoadedModule[152]=C:\Windows\system32\GPAPI.dll
    LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll
    LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll
    LoadedModule[155]=C:\Windows\system32\cryptnet.dll
    LoadedModule[156]=C:\Windows\system32\Cabinet.dll
    LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
    LoadedModule[158]=C:\Windows\system32\explorerframe.dll
    LoadedModule[159]=C:\Windows\system32\DUser.dll
    LoadedModule[160]=C:\Windows\system32\DUI70.dll
    LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL
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    Fingers crossed, your Windows 7 will have been recording some additional information about those.
    First, open your Action Center and expand "Maintenance". Click "View reliability history":
    Once the reliability report has been generated, look for Critical events for iTunesgenerated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)
    For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)
    You should see something that looks like the following screenshot (only for iTunes, not Oblivion):
    Copy and paste the contents of the problem report into a reply here. For example:
    Description
    Faulting Application Path:          C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          Oblivion.exe
    Application Version:          1.2.0.416
    Application Timestamp:          462392c7
    Fault Module Name:          Oblivion.exe
    Fault Module Version:          1.2.0.416
    Fault Module Timestamp:          462392c7
    Exception Code:          c0000005
    Exception Offset:          000c9a80
    OS Version:          6.1.7601.2.1.0.256.1
    Locale ID:          2057
    Additional Information 1:          27c8
    Additional Information 2:          27c8ce5af7a07bedf550bd9c573901b3
    Additional Information 3:          e56e
    Additional Information 4:          e56e9cfaf3cd1084b6b4c016d12ce64c
    Extra information about the problem
    Bucket ID:          414526327

  • ITunes 11.0.4.4 crashes when I play certain songs and the problem is spreading.

    Ever since I downloaded iTunes 11.0.4.4 (for windows 7), the program has been crashing whenever I play certain songs and at this point the problem is spreading, more and more songs that weren't problems before. I have been through just about every troubleshooting step I could find more than once, reinstalling, safe mode, conflicting programs... if a solution out there was even vaguely related to my problem, I've probably tried it. The only modification that I've made to the program is enabling 1/2 star ratings, and I don't think that's the problem because the earlier versions of itunes worked fine with it, and I've tried temporarily moving the itunes preferences xml to make it generate a new one, and it didn't fix anything.
    My library has over 14,200 tracks so I can't possibly delete and then re-add all the problem tracks to iTunes, and even if I could, I've tried doing that with a small number of specific songs already, and while it worked at first some of them have started making iTunes crash again at this point.
    I understand that the problem is most likely that my library is corrupted, but I'm very wary of the solutions to that problem that I have seen because I have had to use them before more than once, and each of those times I've lost thousands of songs (last time it was 5,000 tracks) in the process and a shockingly large percentage of the tracks came back disorganized and improperly labeled (some of them as 4 letter strings of capital letters that I can't seem to identify without using shazam) and without ratings ( I have "keep iTunes files organized" and "copy files to iTunes media folder when adding to library" in preferences checked.)
    It takes a huge amount of time to redo the information for the amount of tracks I have even if you buy software to help automate it, and it would take me 5.7 days to redo all of the ratings I've done, and ratings are important to me. I've added a lot of new tracks since then and my library is still 2,000 tracks smaller than it was before i had problems last time. The solution scares me enough that I've put it with the crashing for two months now, but it's getting unmanageable. If anyone can give me a way to fix this that would leave my library intact, or at least minimize the damage, I would be extremely grateful.
    Thanks.

    I found this and it worked!!!
    kcp123456789
    Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11 
    Sep 26, 2013 5:43 AM (in response to Bristol1981a)
    I had this exact same problem.  I found a fix on another support post that worked perfectly for me.  Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.  Then browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  My iTunes store is working fine now.
    God bless!!

  • How do I upload my music from my iPhone 3G to my iTunes account on a computer with Windows 7?

    How do I upload my music from my iPhone 4 to my iTunes account on a computer operting Windows 7 (computer A)?  All of my music is in my iTunes account on another computer operating Windows 7 (computer b), but I can't seem to get my iTunes account on computer a to recognize the music on computer b (it is the same shared iTunes account), nor can I figure out how to get all of that music, which also is on my iPhone, transferred from my iPhone to computer a.

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • ITunes x64 on Win 7 Crashes When Importing

    When I attempt to import a song or folder iTunes crashes simply saying "iTunes has stopped working" but when I look in the Event Viewer I find this:
    Faulting application name: iTunes.exe, version: 10.5.2.11, time stamp: 0x4ee0844d
    Faulting module name: OLEAUT32.dll, version: 6.1.7601.17676, time stamp: 0x4e58702a
    Exception code: 0xc0000005
    Fault offset: 0x00004974
    Faulting process id: 0x1e10
    Faulting application start time: 0x01ccbc1b3b16d5cc
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Windows\syswow64\OLEAUT32.dll
    Report Id: ad3d965a-280e-11e1-899b-e06995b1e8e3
    I just uninstalled, rebooted, and reinstalled and still get this crash every time.
    Anything know about this?
    Thanks

    Hi roshido,
    Thanks for visiting Apple Support Communities.
    If iTunes is quitting unexpectedly, the troubleshooting steps in this article can help:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Cheers,
    Jeremy

  • Itunes 9.0.2.25 Crashes any time my  Shuffle is plugged in

    Hi
    I just purchased a new shuffle and Itunes works great as long as I do not plug in my Shuffle
    I have already tried the standard stuff
    I've uninstalled and reinstall Itunes multiples times
    I've run the Itune's diagnostics and my shuffle will not detect
    below are the results
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    VIA Technologies, Inc. VT8367-8235
    iTunes 9.0.2.25
    QuickTime 7.6.5
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 9CFE9934E88F8C4C
    Current user is an administrator.
    The current local date and time is 2010-01-20 00:28:46.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce4 MX 440 (Microsoft Corporation)
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.0.2.25 is currently running.
    iTunesHelper 9.0.2.25 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    Universal Serial Bus Controllers:
    VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
    VIA USB Enhanced Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    I've install a standalone Quicktime
    My Shuffle does show up under my computer
    I've removed all USB devices except my shuffle
    I've reinstalled and updated all my USB and Ipod drivers
    I ran a chkdsk on my computer
    I've also deauthorized and Authorized my computer
    I've Followed http://support.apple.com/kb/TS1363?viewlocale=en_US as well
    I get the following logs in event viewer
    Event Type: Information
    Event Source: Application Popup
    Event Category: None
    Event ID: 26
    Date: 1/19/2010
    Time: 11:54:58 PM
    User: N/A
    Computer: MyComputer
    Description:
    Application popup: iTunes: iTunes.exe - Application Error : The instruction at "0x7c9190d7" referenced memory at "0xf6975553". The memory could not be "read".
    Click on OK to terminate the program
    Click on CANCEL to debug the program
    anyone have a solution to this?

    Legend, great explaination. I spent about 1 month looking for this. I now realised i installed. xvid codec and ACE mega pack. I guess it was one of these. Thank u very much.
    I was searching for: Itunes 9.0.2.25 crashes, Itunes 9.0.2.25 not loading, Itunes 9.0.2.25 0x000000c, Itunes 9 error. Hope this helps others find there way

  • Itunes 11.1.5.5 crashes when playing a Music Video

    Itunes 11.1.5.5 crashes when trying to play back one specific video that was purchased through ITunes. It played once just fine. Now it crashes Itunes with every attempt at playback. Other previously purchased music videos play just fine. Any suggestions? Even a backup copy has the same effect.
    As a side note: With the same video on a 4th Generation Ipod Touch, The slider can be seen counting through the video, but there is no audio and only a dark screen. Yet, other purchased videos play just fine. Also, the crash occured on the previous version of Itunes.
    Itunes 11.1.5.5 Running on Windows 8.1 with the current version of Apple's video player software (that I can't remember the name of although I have just updated it and Itunes).

    Apple support seems to know nothing about why iTunes 11.1.5 has this problem.
    Anybody know how to roll back to 11.1.4? The problem didn't exist there.

  • I can not open the ipad manual on my mac os x 10.5.8 since i sync with itunes acct. Safari just crashes. Is there any thing I can do

    can not open the i pad manual on my lap top mac os x 10.5.8 since i sync with itunes acct. Safari just crashes. Is there any thing I can do Have the manual on IPAD2
    Do I need My i pad to be connected to my laptop?
    Howard

    Do I need My i pad to be connected to my laptop?
    Your iPad needs access to the internet via Wi Fi or 3G in order to access the App Store.
    Tap the App Store icon in your iPad.
    In the search field top right in the App Store window type in:
    ipad user guide for ios 4.3. Tap Free / Get Book
    As for Safari on your Mac crashing, you can start a new topic and post a crash report so we can try and help.
    Click here:  https://discussions.apple.com/index.jspa
    Click New / Discussion. Select Safari.
    Refine This LIst. Select Mac.
    If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash  information.
    Now copy/paste the entire contents of the Crash Reporter window into your reply. 
    If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
    Safari could be crashing due to third party unsupported  add ons. Follow the troubleshooting instructions here.
    http://support.apple.com/kb/TS3230?viewlocale=en_US

  • ITunes 12.1.1.4 crashes every time I try to use it

    Was working fine prior to 'upgrade'.  I've tried restarting, uninstalling and re-installing multiple times, etc.
    Running Windows 7 Enterprise on a work computer on our corporate network.

    Same Problem here using Windows 8.1 and ITunes 12.1.1.4  64Bit .... it crashes after a couple of seconds.
    - Automatic Sync is deactivated.
    Followed all Apple Troubleshooting Instructions=> complete deinstall / reg-clean / Manual deltetion of Files and registry entries .... it all does not help. I tunes run OK approx. 3 weeks ago - since then only Windows Updates installed.
    After reinstall of ITunes & Co today - following entries in Windows error log =>
    Windows Error Log I:
    Itunes
    Name der fehlerhaften Anwendung: iTunes.exe, Version: 12.1.1.4, Zeitstempel: 0x54de1991
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17415, Zeitstempel: 0x54505737
    Ausnahmecode: 0x80000003
    Fehleroffset: 0x00000000000de002
    ID des fehlerhaften Prozesses: 0xc98
    Startzeit der fehlerhaften Anwendung: 0x01d0618e9bc8df4f
    Pfad der fehlerhaften Anwendung: C:\Program Files\iTunes\iTunes.exe
    Pfad des fehlerhaften Moduls: C:\Windows\system32\KERNELBASE.dll
    Berichtskennung: 01ea8173-cd82-11e4-bf9d-50e549ef3e6e
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    Bonjour Service (there are at least 10 after the reinstall within 15 Minutes)
    ERROR: handle_resolve_request bad interfaceIndex 1

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