Itunes 11.0.4 causes store to freeze or delay

Since updating to iTunes 11.0.4 I am having trouble with the store.  If I browse for songs and click play to hear the sample, I either can't pause or there is a really long delay before it responds to the command to pause.  When this happens, I don't get the finger for the pointer.  My personal iTunes library works fine.  It's just the store.  I am using Windows 7.  Everything was fine until the June update.

Update:
Only thing left that I can think of - repair disk permissions on the drive that stores iTunes run files and repair disk on the external that holds the library content.  Repair of permissions reports (ACL missing on “Applications/iTunes.app”) but also that the ACL has been fixed.  So  I try my iTunes tasks again (mainly the app updates) and on first run iTunes says unable to download, file with duplicate name exists.  I don't know what the **** it's talking about for that, so I shut it down and reopened, and of course it went back to all original problems...
One more thing I've noticed - Just did a sync with my iPhone and initiated a Transfer Purchases first.  iTunes transferred my new books, but though it said it was transferring some 20 apps, all still call for updates and my newest apps (not yet in the library) are still not in the library...

Similar Messages

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    After downloading the new version of Itunes onto my windows 8, my computer freezes when i attempt access into itunes store.  How can I fix this problem?

    Never heard of that being caused by installing iTunes. Try asking on a Windows forum. This isn't a problem with iTunes or any other Apple product. If you believe it is, uninstall iTunes. If the problem persists, you'll have to seek advice on a Windows forum or contact Microsoft for support.

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    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
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    One direction luver Jenna wrote:
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    Try This...
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  • When I open itunes and try to log out it freezes

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    Close your iTunes,
    Go to command Prompt -
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    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
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    http://support.apple.com/kb/TS4123?viewlocale=en_US

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    I have the same issue.  I took it the genius bar and called talked to tier 2 phone support. They have standard thing where you uninstall all apple software in a certain order and then reinstall 64bit itunes.  That did nothing (tried it 4 times).
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  • Internet Causes Mac to Freeze Up

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    I have noticed this freezing up when watching video online, mostly through Netflix, but also through YouTube and Vimeo. I thought it was Safari, but I tried it with Firefox, Chrome, and Opera and they all end up freezing at some point. I can't tell how I'm making it freeze or how long it takes to freeze, but it happens when viewing video. It does not happen when watching video through iTunes - only online, regardless of playback method (Flash and   Silverlight both cause it).
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    I'm not really sure what you're looking for. This is some of the lines from Console before the most recent BOOT_TIME. Then I pasted the contents of System Diagnostic Reports Kernel_2013_04_27 etc., but I don't know if that's what you're looking for. That report was awhile ago, so it doesn't seem like any of my recent problems have been recorded.
    5/9/13 10:07:55.471 AM mdworker[459]: Unable to talk to lsboxd
    5/9/13 10:07:55.511 AM sandboxd[460]: ([458]) mdworker(458) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:07:55.515 AM sandboxd[460]: ([459]) mdworker(459) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:07:55.000 AM kernel[0]: Sandbox: sandboxd(460) deny mach-lookup com.apple.coresymbolicationd
    5/9/13 10:15:56.184 AM mdworker[485]: Unable to talk to lsboxd
    5/9/13 10:15:56.238 AM sandboxd[487]: ([485]) mdworker(485) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:15:56.258 AM sandboxd[487]: ([486]) mdworker(486) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:15:56.000 AM kernel[0]: Sandbox: sandboxd(487) deny mach-lookup com.apple.coresymbolicationd
    5/9/13 10:17:22.000 AM kernel[0]: AppleBCM5701Ethernet:        0        a BCM5701Enet::replaceOrCopyPacket timedout
    5/9/13 10:19:32.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=500[GoogleSoftwareUp] clearing CS_VALID
    5/9/13 10:19:56.870 AM mdworker[502]: Unable to talk to lsboxd
    5/9/13 10:19:56.934 AM sandboxd[504]: ([502]) mdworker(502) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:19:56.954 AM sandboxd[504]: ([503]) mdworker(503) deny mach-lookup com.apple.ls.boxd
    5/9/13 10:19:57.000 AM kernel[0]: Sandbox: sandboxd(504) deny mach-lookup com.apple.coresymbolicationd
    5/9/13 10:32:02.000 AM bootlog[0]: BOOT_TIME 1368113522 0
    Interval Since Last Panic Report:  3314726 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    D84038B4-E2E5-FDC9-B5D3-481682E2AD11
    Sat Apr 27 15:36:40 2013
    panic(cpu 6 caller 0xffffff8008ab7e95): Kernel trap at 0xffffff7f8aeba2ce, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000b528000, CR4: 0x00000000001606e0
    RAX: 0x0000000000000000, RBX: 0xffffff804bad0800, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000040
    RSP: 0xffffff83983cba90, RBP: 0xffffff83983cbab0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8:  0x0000000000000011, R9:  0x0000000000000000, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
    R12: 0x0000000000000111, R13: 0xffffff804aa90800, R14: 0xffffff8063bac000, R15: 0xffffff804aa90800
    RFL: 0x0000000000010246, RIP: 0xffffff7f8aeba2ce, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x6
    Backtrace (CPU 6), Frame : Return Address
    0xffffff83983cb730 : 0xffffff8008a1d626
    0xffffff83983cb7a0 : 0xffffff8008ab7e95
    0xffffff83983cb970 : 0xffffff8008acd4dd
    0xffffff83983cb990 : 0xffffff7f8aeba2ce
    0xffffff83983cbab0 : 0xffffff7f8aeb6b1e
    0xffffff83983cbb20 : 0xffffff7f8aeb4cf0
    0xffffff83983cbb40 : 0xffffff8008e308db
    0xffffff83983cbb80 : 0xffffff8008e303fe
    0xffffff83983cbc10 : 0xffffff8008e2c390
    0xffffff83983cbc50 : 0xffffff8008e2c09f
    0xffffff83983cbc90 : 0xffffff8008e2bf54
    0xffffff83983cbcd0 : 0xffffff7f890562bd
    0xffffff83983cbd00 : 0xffffff7f89056b68
    0xffffff83983cbda0 : 0xffffff7f89a22ad7
    0xffffff83983cbdd0 : 0xffffff7f89a225b9
    0xffffff83983cbe40 : 0xffffff7f89a21f6c
    0xffffff83983cbe60 : 0xffffff8008e308db
    0xffffff83983cbea0 : 0xffffff8008e303fe
    0xffffff83983cbf30 : 0xffffff8008e2c390
    0xffffff83983cbf70 : 0xffffff8008e30f59
    0xffffff83983cbfb0 : 0xffffff8008ab2977
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000->0xffffff7f8909bfff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89017000
             com.apple.driver.AppleUSBComposite(5.2.5)[EB8C0C1A-8DB0-396C-AD77-5390E817381B] @0xffffff7f89a21000->0xffffff7f89a27fff
                dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000
             com.razer.common.razerhid(1.5)[4C322766-8C83-E164-64F0-64CD0173060E]@0xffffff7f 8aeb3000->0xffffff7f8aec7fff
                dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000
                dependency: com.apple.iokit.IOHIDFamily(1.8.1)[FD2B6401-9BFA-32D5-ABEB-E523C061548D]@0xffff ff7f891ca000
                dependency: com.apple.iokit.IOUSBHIDDriver(5.2.5)[547419EB-025B-3C4D-AAE1-89316747D025]@0xf fffff7f8924a000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12D78
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide:     0x0000000008800000
    Kernel text base: 0xffffff8008a00000
    System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
    System uptime in nanoseconds: 342990285795937
    last loaded kext at 342990271437807: com.razer.common.razerhid    1.5 (addr 0xffffff7f8aeb3000, size 86016)
    last unloaded kext at 341983256705407: com.apple.iokit.IOFireWireFamily    4.5.5 (addr 0xffffff7f890c1000, size 471040)
    loaded kexts:
    com.razer.common.razerhid    1.5
    com.mice.driver.Xbox360Controller    1.0.0d11
    com.apple.driver.AppleUSBCDC    4.1.23
    com.apple.filesystems.exfat    1.3
    com.apple.filesystems.smbfs    1.8
    com.apple.filesystems.udf    2.3
    com.apple.driver.AppleBluetoothMultitouch    75.19
    com.apple.driver.AudioAUUC    1.60
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager    4.1.3f3
    com.apple.filesystems.autofs    3.0
    com.apple.filesystems.ntfs    3.10
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AGPM    100.12.87
    com.apple.driver.ApplePlatformEnabler    2.0.6d1
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.AppleHDA    2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient    3.5.10
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.GeForce    8.1.0
    com.apple.driver.AppleMikeyDriver    2.3.7fc4
    com.apple.driver.AppleIntelHD4000Graphics    8.1.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.1.3f3
    com.apple.driver.AppleBacklight    170.2.5
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleLPC    1.6.0
    com.apple.driver.AppleMCCSControl    1.1.11
    com.apple.driver.ApplePolicyControl    3.3.0
    com.apple.driver.AppleIntelFramebufferCapri    8.1.0
    com.apple.driver.AppleSMCLMU    2.0.3d0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    34
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.3.1
    com.apple.driver.AppleUSBHub    5.5.5
    com.apple.driver.AppleSDXC    1.4.0
    com.apple.driver.AirPort.Brcm4331    614.20.16
    com.apple.iokit.AppleBCM5701Ethernet    3.6.0b1
    com.apple.driver.AppleAHCIPort    2.5.1
    com.apple.driver.AppleUSBEHCI    5.5.0
    com.apple.driver.AppleUSBXHCI    5.5.5
    com.apple.driver.AppleEFINVRAM    1.7
    com.apple.driver.AppleACPIButtons    1.7
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.7
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
    com.apple.nke.applicationfirewall    4.0.39
    com.apple.security.quarantine    2
    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard    170.2
    com.apple.driver.AppleHIDKeyboard    170.2
    com.apple.driver.IOBluetoothHIDDriver    4.1.3f3
    com.apple.driver.AppleMultitouchDriver    235.29
    com.apple.iokit.IOSerialFamily    10.0.6
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    2.3.7fc4
    com.apple.iokit.IOAudioFamily    1.8.9fc11
    com.apple.kext.OSvKernDSPLib    1.6
    com.apple.iokit.IOSurface    86.0.4
    com.apple.nvidia.gk100hal    8.1.0
    com.apple.NVDAResman    8.1.0
    com.apple.iokit.IOBluetoothFamily    4.1.3f3
    com.apple.iokit.IOAcceleratorFamily    30.14
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.1.3f3
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.driver.AppleSMBusPCI    1.0.11d0
    com.apple.driver.AppleSMBusController    1.0.11d0
    com.apple.driver.AppleGraphicsControl    3.3.0
    com.apple.iokit.IONDRVSupport    2.3.7
    com.apple.driver.AppleHDAController    2.3.7fc4
    com.apple.iokit.IOHDAFamily    2.3.7fc4
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.IOPlatformPluginFamily    5.3.0d51
    com.apple.driver.AppleSMC    3.1.4d2
    com.apple.iokit.IOGraphicsFamily    2.3.7
    com.apple.driver.AppleThunderboltEDMSink    1.1.8
    com.apple.driver.AppleThunderboltEDMSource    1.1.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.5
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOUSBMassStorageClass    3.5.1
    com.apple.iokit.IOUSBHIDDriver    5.2.5
    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.9
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.6
    com.apple.driver.AppleUSBMergeNub    5.5.5
    com.apple.driver.AppleUSBComposite    5.2.5
    com.apple.driver.CoreStorage    296.16
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.5
    com.apple.driver.AppleThunderboltNHI    1.6.3
    com.apple.iokit.IOThunderboltFamily    2.2.6
    com.apple.iokit.IOUSBUserClient    5.5.5
    com.apple.iokit.IO80211Family    522.4
    com.apple.iokit.IOEthernetAVBController    1.0.2b1
    com.apple.iokit.IONetworkingFamily    3.0
    com.apple.iokit.IOAHCIFamily    2.3.1
    com.apple.iokit.IOUSBFamily    5.5.5
    com.apple.driver.AppleEFIRuntime    1.7
    com.apple.iokit.IOHIDFamily    1.8.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    220.2
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    345
    com.apple.iokit.IOStorageFamily    1.8
    com.apple.driver.AppleKeyStore    28.21
    com.apple.driver.AppleACPIPlatform    1.7
    com.apple.iokit.IOPCIFamily    2.7.3
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    System Profile:
    Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
    Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB
    Serial ATA Device: APPLE SSD SM128E, 121.33 GB
    USB Device: Optical USB Mouse, 0x046d  (Logitech Inc.), 0xc016, 0x14100000 / 2
    USB Device: Razer Nostromo, 0x1532, 0x0111, 0x14400000 / 1
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: Cruzer, 0x0781  (SanDisk Corporation), 0x5530, 0x1a120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6

  • Itunes won't sing into store but any browser will

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    do you get any error message ?
    see _*Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod*_
    expand all sections and scroll down until you find your error message.
    follow the troubleshooting instructions.
    also, there is this KB article.
    JGG

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    I do not see any options for ringtones in the itunes 10.7.0.21 store, where can I find them so that I can purchase some ringtones?

    Unfortunately you can only get ringtones from the iTunes store app on your phone. I’m guessing they did that so people wouldn’t create their own ringtones for free. So all you do is go to your iTunes store app then go to more then tones.

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    i'm trying to update my itunes to 10.5.2 but it freezes on about 55% and i can't sync my iphone 4s untill i updates... PLEASE HELP!

    Have you disabled your virus protection?

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    I cannot figure out how to set my apple id to use: itunes (two of accounts), apps store and itunes store. How do I make one password that will be recognized by all these devices? My apple id is constantly not working.

    Hi Lrwill,
    If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
    Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
    Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
    Cheers,
    GB

  • My itunes account was for uae store and i change it to the usa store  by a itunes gift card , When i change it i lost all of my purchased and i cant do any updates to the apps what should i do to get them back

    1- My itunes account was for uae store and i change it to the usa store  by an itunes gift card , When i change it i lost all of my purchased and i cant do any updates for  the apps and games  what should i do to get them back .
    2- Can I Transfer the amount to another Account .
    and thnx

    Call Apple sales support. Something apparently went wrong in your transaction. In the USA the number is 1-800-676-2775.
    Best of luck.

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